Join Astrazeneca's Head of GBS, Salvo Russo, and Proservartner CEO, Rakesh Sangani, as they discuss all things GBS/shared services including:

How to create a competitive advantage over your competitor organisations, the best way to measure success and demonstrate value to your business, how to build people skills, the trick to working with IT plus tips for GBS leaders moving from being a 'low-cost solution' to a high-value centre of the business.