Text the show!

Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective customer service.

Learn how the occasional stumble can fortify customer relationships and admitting our blunders not only wins the hearts of customers but also paves the way for a more transparent and humble support experience. We hope to share our company culture where teams are granted the freedom to experiment, leading to revolutionary service experiences that resonate with customers and team members alike.

Plus, we discuss a Support in Real Life story from a viral Twitter/X thread!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

Follow us on Instagram@happytohelppod

To learn more about Buzzsprout visit Buzzsprout.com