Using Features, Goals, and Personas in Product Training

Customer Academy Playbook

Jul 19 2022 • 14 mins

Great SaaS training uses 3 main building blocks - product features, training goals, and personas. If you nail the relationship between these 3 and build your courses in the right order, you'll make a catalog that scales, is easy to update, and provides great results for your customers.

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Remove the Overwhelm From Customer Education: https://www.thinkthru.co