Heather Samarin and Vidya Dinamani sit down with seasoned product and business leader, Jason Randall. Jason takes us through his journey from product development to the role of CEO at AppFolio.

From shifting from premise software to cloud software to radical approaches to customer success, Jason's story is a testament to unshakable customer empathy.

He also reveals how firing customers, even counterintuitively, can fuel the balance between business success and customer satisfaction.