In this episode, Dan Gill, CTP, Industry Principal – Banking & Financial Services, SunTec is in conversation with Sergio Infante, General Manager - Regional Sales and EM – Americas, exploring the significance of a Capability Maturity Model (CMM) in account analysis. They delve into how CMM serves as a benchmark, enabling banks to assess themselves against competitors or the market, emphasizing its importance, and how banks can use this model meaningfully.