Christina Garnett, founder of Pocket CCO, joins the show to talk about how brands can craft better customer experiences from top to bottom. Alongside this, Jordan and Christina examine the second-order effects of layoffs on customers.

Check Pocket CCO here: https://www.pocketcco.com/

Christina's LinkedIn: https://www.linkedin.com/in/christinamgarnett/

Christina's X: https://twitter.com/ThatChristinaG

Jordan's LinkedIn: https://www.linkedin.com/in/jordanscheltgen/

Jordan's X: https://twitter.com/jordanscheltgen

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