Mastering Feedback: The Art of Constructive Criticism

Dec 3 2016 • 16 mins

Introduction:

Timestamp: [00:00:29.590]
Summary: Speaker discusses the challenge of giving negative feedback to sensitive or arrogant individuals without causing hurt feelings, emphasizing the importance of feedback in personal and professional growth.

Core Concept: The PSP Formula for Feedback

Timestamp: [00:01:49.470]
Summary: Introduction of the PSP (Praise, Share, Praise) formula as an effective method for delivering feedback across various relationships and settings, including personal and professional environments.

Detailed Explanation of PSP:

Timestamps: [00:03:25.480], [00:04:55.380], [00:06:14.250]
Summary: Breakdown of the psychological rationale behind the PSP method:
- Praise: Start by affirming the individual’s positive qualities to create a safe emotional space.
- Share: Constructively present the negative feedback, focusing on specific behaviors or performances that require improvement.
- Praise Again: Conclude with further affirmation to reinforce self-esteem and leave the conversation on a positive note.

Real-life Application and Examples:

Timestamps: [00:07:42.030], [00:09:01.170]
Summary: Discussion on identifying positive traits in difficult individuals and the significance of distinguishing between a person's behavior and their inherent qualities.

Techniques for Effective Feedback Delivery:

Timestamps: [00:10:33.160], [00:12:09.870]
Summary: Strategies for delivering negative feedback, including disassociation techniques to separate the person from their behaviors, thereby minimizing defensive reactions.

Conclusion: Vision and Aspiration Focus

Timestamp: [00:13:49.910]
Summary: Encouragement to end feedback sessions on a high note by discussing the recipient’s aspirations and offering support to achieve their goals, reinforcing the positive impact of feedback.

Final Thoughts:

Timestamp: [00:15:19.200]
Summary: Recap of the PSP strategy and its benefits, especially for HR professionals, with a call to action to apply this approach in daily interactions to foster growth and improvement.

Speaker: Rene (Pseudonym)