You've been supplying to a particular customer for many years and there's an established process that helps deliver the product or service and get paid on time. But what happens if things change at the customer end and their process suddenly becomes more complex.

In this podcast, RIABU’s Simon Littlewood and Mark Laudi discuss how SMEs can deal with the difficult situation through customer intimacy, a relationship-building process that is a core element of RIABU’s Virtuous Revenue Cycle, and why having a cash flow forecast is important for your working capital.