We know customers aren’t always right. Yet, how come in insurance claims, property restoration, and construction projects we perpetuate this mantra of, “Do right by the customer”? In Episode 116 of The DYOJO Podcast, we will review whether this mindset leads to the positive project outcomes that all parties are looking for.

In Episode 116 of The DYOJO Podcast

0:00 The customer isn't always right

1:32 Restoration contractor convention

2:45 Do right by the customer - construction scope of work

8:18 Making the impossible possible

13:40 Do right by the customer - insurance scope of work

16:51 Who knows the most

19:39 Thinking differently about the project management role

21:22 Construction cost disputes

Clips were used in this Episode from

* The RIA Martin L King Award introduction video

* Scott Seiss Comedy

* Due South Inspections / Due South Brad

* 100 TDP Matching Materials for Insurance Claims

* Let The Structure Speak by Jon Isaacson (C&R Magazine)

LAST EPISODETDP

115 Property Restoration and Insurance Claim Contractors Convention

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MUSIC

Theme - It's Only Worth It If You Work For It by NEFFEXCool Revenge - Jeremy Blake