In today's episode of "Subscription Box Answers," I'm sharing some essential customer service tips and advice. Providing world-class customer service isn't just a choice—it's crucial for running a successful subscription box business. High retention rates are necessary for our business model to succeed. Poor customer service can drastically increase customer churn, leading to business failure. In this episode, I'll share insights gained over the years to help you streamline your customer service operations and deliver top-notch service. If you have a question you'd like answered on the show, visit www.SubscriptionBoxResources.com, join the free Facebook group, and post your question there.

Do you need help winning more chargebacks? If so, you won't want to miss this episode of Subscription Box Answers! Join me as I sit down with Michael Zavet, CEO of Shieldify, to delve into how their AI-powered solution is revolutionizing the way businesses tackle chargebacks. Shieldify not only protects businesses from unwarranted chargebacks but also boosts their success rate in winning disputes.There's nothing more frustrating than friendly fraud, where customers exploit loopholes to essentially steal products and then charge the company back. Although only a small number of people engage in this, it's crucial to have measures in place to protect your business, as the costs and time needed to investigate and contest each chargeback can quickly accumulate. Thankfully, Shieldify simplifies this process, potentially saving your business both time and money. We started using Shieldify a few months ago following a recommendation, and the results have been very impressive. They're helping us win more chargebacks, which is saving us money and time.In this episode, we'll dive deep into the topic of chargebacks, and Michael will share some valuable tips on how to increase your win rate. You can learn more about Shieldify at https://shieldify.com/. If you have any questions you want answered on the show, head over to www.SubscriptionBoxResources.com, join our free Facebook group, and post them there.

In this episode of Subscription Box Answers, I'm covering the five biggest mistakes that subscription box owners make. After building my own subscription box business, assisting countless other owners, and spending years in the industry, I've observed these mistakes repeatedly.These are some of the most common issues that are likely to hold you back.I have made some of these mistakes myself at certain points, and sometimes it's hard to even realize that this is part of the problem holding you back.Learn what these mistakes are, then do everything to avoid them, and watch how much more progress you make.If you have a question you want answered on the show, make sure to visit www.SubscriptionBoxResources.com, join the free Facebook group, and post your question there.

Welcome back to another episode of the Subscription Box Answers podcast! Following up on last week's episode, we're diving into answering questions sent in about follow-up marketing. This episode will help any subscription box owner determined to take their marketing to another level in 2024 and build a highly successful business. If you have a question you want answered on the episode, make sure you head over to www.subscriptionboxresources.com and join the free Facebook group to post your question there.

On This Episode Of Subscription Box Answers, I am discussing how important follow-up marketing is. If you want to grow a successful subscription box, you need to ensure you do this frequently and have a system in place for it.Lead capture and following up with prospects is essential if you want to drive a lot of new subscribers and keep your CAC (Customer Acquisition Cost) under control. One of the biggest mistakes struggling subscription box owners make is they have no way to capture leads and they do little to no follow-up. This leaves them in a situation where it is really difficult and expensive to grow their box.When you do follow up correctly, you are giving yourself multiple opportunities to sell to somebody. This is really important because not everybody will be ready to sign up for your box straight away. Listen to this podcast as I discuss all the different ways you can approach this correctly. If you have a question you want answered on the podcast, make sure you head over to www.SubscriptionBoxResources.com, join the free Facebook group, and post it there.

On today's episode of Subscription Box Answers, I welcome back Stefan Pretty, CEO of Subbly, as we delve into the current state of the subscription box industry in 2024. Stefan offers a unique perspective, given his bird's-eye view of the industry through Subbly. He discusses the state of churn, acquisition trends, and his insights into where the industry is headed this year.We also address a recent development where some platforms have been effectively preventing their users from migrating to better-suited solutions for their businesses.  We dissect the vital need for data portability, the alarming trend of platform lock-in, and share effective strategies to help you maintain control of your valuable customer data. As you listen, you'll gain a tactical advantage in selecting payment gateways, avoiding being "held hostage" by a platform, and ensuring your business is poised for uninterrupted growth and autonomy. This situation is alarming for small businesses, and Stefan provides valuable advice on how to navigate it if you find yourself in such a predicament.If you have any questions you'd like addressed on the show, be sure to visit www.SubscriptionBoxResources.com and join the free Facebook group to post them there.

On today's episode of Subscription Box Answers, I am sitting down with Mike Longshaw to discuss the benefits of using a fulfillment center. Mike owns a Fulfillment Center based in the UK called The Prep Centre. I firmly believe that for the majority of subscription boxes, you should highly consider using a fulfillment center as it will save you a lot of time. (and it is nowhere near as expensive as you probably think) We have packed our own boxes at BusterBox in our own warehouse space and have also utilized a fulfillment center. After experiencing both, I much prefer a fulfillment center. In this episode, you will learn all the benefits and what you should look out for if you're considering using a fulfillment center. You can reach Mike at http://www.theprepcentre.co.uk/.If you have any questions you want answered on the show, make sure you head over to the free Facebook group at www.SubscriptionBoxResources.com and post them there.

"It’s not about how hard you row. It’s about what boat you’re in"I came across this quote, and it inspired me to record this podcast because it’s very true when it comes to the subscription box industry.Everything dosn't have to always be hard and there are choices you can make as a business owner to make things easier for you and increase your chances of success.Listen to this podcast and it will help you put things in perspective.The Subscription Box Experts Academy Opens On March 12th Click Here To Join The Waitlist

In today's episode of Subscription Box Answers, I am going to give you a game plan to follow to reach 1,000 subscribers.I believe that getting to 1,000 subscribers as soon as possible should be a priority for the majority of subscription box owners. Typically, reaching 1,000 subscribers is the tipping point where everything starts to improve significantly.When you reach this level, your business becomes more sustainable. It's at this juncture that you can often consider leaving your day job, drawing a salary from your business, and beginning to hire additional help.These businesses require the same level of work whether you have 100 subscribers or 1,000 subscribers, but the difference is that at 1,000, you begin to see a lot of benefits. So my advice is to do everything in your power to reach this level as quickly as you can.You can join the waitlist for Subscription Box Experts at www.SubscriptionBoxExperts.com

In this episode of Subscription Box Answers, I discuss Facebook ads and what's working right now.Over the last six weeks or so, Advantage+ ads have been performing better than ever. I share how we are currently using them at BusterBox and how I recommend testing them for your subscription box.Getting this right on your account can help reduce CAC (Customer Acquisition Cost) and increase volume.If you have a question you'd like answered on the episode, head over to www.SubscriptionBoxResources.com.The Subscription Box Experts Academy is opening on March 12th. You can join the waitlist at www.SubscriptionBoxExperts.com."

In this episode, I delve into why Subbly remains our platform of choice for our subscription box business. With an influx of newcomers to the industry in recent months, many have been curious about the best platform to support their business. While there are many good platforms out there, I'll share the reasons we continue to choose Subbly and why I believe it has everything you need to build a successful subscription box business.If you have a question you want answered on the show, make sure you head over to www.SubscriptionBoxResources.com join the free Facebook group and post your question there.

In last week's episode of Subscription Box Answers, I discussed subscription box offers in detail. If you plan to scale up your business, you need to become very proficient at creating compelling offers.In this week's episode, I am breaking down the positives and negatives of various offers to help you decide which is best for your business.Different offers can be used to achieve different business goals, and it's crucial that you understand this before diving in.We are consistently testing offers at BusterBox, and I have learned a great deal from this. I am now going to share these insights to assist you.If you have a question you want answered on the show, make sure you visit www.subscriptionboxresources.com. Join the free Facebook group and post your question there.

If you have big plans for growing your subscription box business in 2024, then you need to get very good at crafting irresistible offers.The most effective way to blow up your box and lower your Customer Acquisition Cost (CAC) is by getting very creative with your introductory offers.In today's episode of 'Subscription Box Answers,' I'll be discussing this in detail. I'll also read a chapter from my book, 'The Subscription Box Blueprint,' which explains the components of a high-converting offer.We've invested a lot of time in this at BusterBox, and it has paid off significantly. I strongly recommend taking this seriously and applying the same strategies in your business.If you have a question you'd like answered on the show, please visit www.SubscriptionBoxResources.com, join our free Facebook group, and post your question there."

In today’s episode of Subscription Box Answers, I'm sitting down with Art Raifi, the CEO of BlackBird Marketing, to unpack the balancing act between growth and profitability—plus a whole lot more on marketing.It's crucial to recognize when it's time to aggressively grow your customer base and when it's wiser to hold steady and maintain. There are times throughout the year when acquiring customers becomes more cost-effective, and seizing those opportunities is key to expanding your subscriber base without sacrificing profit margins.Understanding these patterns simplifies the challenge of growing while staying in the black.We also chat about marketing and share some very helpful tips and strategies which will help you grow your Subscription Box in 2024.Got a question you want answered on the show? Visit www.SubscriptionBoxResources.com, join our FREE Facebook group, and post your queries there.And if you're looking to connect with Art, reach out at https://blackbird.marketing/.

Are your Facebook Ads slow and expensive after the holidays? If so, listen to this episode, as I am going to show you exactly what to do to get them performing well ASAP.January can be a strange time where you are either soaring and your ads are working great, or it's really slow and it seems like no matter what you do, you can't get your ads back to performing well.In this episode, I will share exactly what you need to do to get your Facebook ads firing and new subscribers signing up to your box around the clock.If you have a question you want answered on the show, head over to www.SubscriptionBoxResources.com, join the free Facebook group, and post it there.

I have rounded up the most common questions I have received about the Reply Yes process, and I am answering them so everybody has a clear understanding of how this works and the positive impact it can have on your business.The Reply Yes process helps you make more money from your existing subscribers so you have a more profitable business.For a full breakdown of this, make sure you listen to last week's episode, where I explain this in detail.The Subscription Box Cash Machine Training Beta is now open for a very limited time. You can join at www.SubscriptionBoxCashMachine.com."

"In today's episode, we're covering something very exciting (and essential for 2024) – how to make more money by selling your subscribers more products with add-to-box.Let's face it, the more valuable your subscribers are, the more you can spend on acquiring new ones, blowing past your competitors, and building a business that's not just successful, but seriously lucrative.The old playbook of just selling a subscription box? That’s history. The entire industry has changed, and unless you are maximizing your customer lifetime value, it can be hard to do well in this climate.Today, I am covering a secret process we have been using at BusterBox to make a lot of extra money, called the 'Reply Yes' process.It’s hands down the easiest and most profitable way to get your customers to buy more products and add them to their delivery.(Anybody I have shared this with has had a lot of success with it and made more money)Over time, this can mean a whole lot of extra cash in your pocket. And here’s a little insider info: our 'Subscription Box Cash Machine Training' kicks off on January 15th. It's still in beta, but I'm letting just 50 people in at a ridiculously low price.Want in? Head over to www.SubscriptionBoxCashMachine.com to join the waitlist."

Ever wondered how to keep your subscription box business booming when post-holiday belt-tightening hits your customers? That's exactly what I am covering today, with lessons I have learned from my own BusterBox journey. Discover how offering payment flexibility and a pause option can dramatically reduce churn, and why a strong saves process is paramount. And don't let passive churn from failed payments sneak up on you; we're sharing how to keep those subscription renewals smooth and steady.I also explain how 'Add the Box' is a great way to grow revenue in January (your existing subscribers will buy more products from you) and am teasing the details of my 'Subscription Box Cash Machine' workshop (it will be coming soon). January can be a great month for customer acquisition as CPM prices will drop and there are still buyers.In this episode, I cover how to take advantage of that. If you have a question you want answered on the show, make sure you head over to the free Facebook group at www.SubscriptionBoxResources.com and post it there.

🚀 Welcome to the final 2023 episode of the "Subscription Box Answers" podcast! In this not-to-be-missed episode, our host, Liam, reveals four groundbreaking marketing tips designed to skyrocket your subscription box sales in 2024.🌟 Liam dives deep into the essence of marketing mastery, covering a range of critical topics. You'll learn how to tap into the power of emotion to create a compelling narrative for your brand, the importance of social proof in building trust and credibility, and the art of crafting an offer so irresistible that your audience can't say no.📣 But that's not all! Liam also emphasises the significance of keeping your messaging simple and direct. By combining these four elements - emotion, social proof, an unbelievable offer, and clear messaging - you can dramatically boost your subscription box's sales across any marketing channel.💡 This episode is packed with insights and practical advice, perfect for anyone looking to scale up their subscription box in 2024.🎉 As we wrap up the year, remember that this is just the beginning. We'll be back in January 2024 with more tips, tricks, and expert advice. Until then, if you have any questions or topics you'd like us to tackle in future episodes, visit www.SubscriptionBoxResources.com. Join our free Facebook group to post your questions and connect with a community of over 8500 subscription box owners.

In this episode of "Subscription Box Answers," we delve into effective strategies for maintaining revenue flow during the post-December lull. As your last subscription boxes ship out in December, it's natural to experience a dip in sales, especially since new customers are aware they won't receive their Christmas boxes in time. However, there's a smart solution to this challenge: focusing on selling gift cards.We explore why gift cards are the ideal offering for last-minute holiday shoppers. With the hustle and bustle of the season, many consumers delay purchasing gifts until the eleventh hour. Gift cards emerge as a perfect solution to this dilemma. They are not only convenient and versatile, but also they can be delivered virtually, offering an instant solution for those last-minute gift needs.Beyond discussing the advantages of gift cards, we also invite our listeners to actively participate in shaping our podcast. If you have questions or topics you want us to explore in future episodes, we encourage you to visit www.SubscriptionBoxResources.com. Join our free Facebook group and post your questions there.