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Are your office conversations hitting the mark or missing the connection? Discover how to bring back the charm of telephone manners in an era where inboxes and instant messaging rule.

Craig and Jodie unpack the subtleties of office communication and invite you on a journey to rekindle the personal touch. From the strategic placement of contact details in email signatures to the art of phone introductions, this episode of the Crodie Files is all about mastering the blend of old-school etiquette with new-school tech.

Email threads can be a minefield of misunderstood tones. Hear us discuss the power of personalization in email crafting, and take away practical tips to aid your role. But it's not just about what you say it's about how you use your human intelligence (H.I.) to enhance your efficiency and warmth.

Lastly, from 'reply all' catastrophes to the nuances of executive boundary setting, Craig and Jodie draw from their vast experiences to offer solidarity and strategies for handling the hurdles.

Our listener question: "What certifications are helping assistants progress at the moment? There are so many with Post-nominal initials but what relevance (if any) do they offer and what results have you seen from investing in courses that give you this result"?

Our expert contributor: Joan Burge
Joan is the pioneer of the administrative training industry and the founder of Office Dynamics International.  Joan has created numerous innovative programs and courses that inspire excellence and empower assistants to reach for the stars. She is the host of the Annual Conference for Administrative Excellence and the author of four books for administrative professionals. Connect with Joan Burge and Office Dynamics to explore training options and learn more.

Joan's LinkedIn
Office Dynamics LinkedIn
Free Webinars from Joan

Value Bombs
Joan Burge - "I love this question about certifications and designations. It's fabulous. So first of all, they are different.  A certification does not always come with a professional designation, but a professional designation will include certification".

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