Catch Pooja Bavishi of Malai, where we talk about going from Urban Planning to wanting to have a dessert business, debunking the idea that long food lines equals the best food, and gracefully combatting the worst fake reviews.

Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers.

Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer interactions, what it's like to be a business owner, and everything in between.