In this episode of the Memory Makers Podcast, join hosts Russ Van Natta and Danny Gruening as they discuss setting clear expectations for team success, identifying key performance indicators (KPIs), and ensuring team members are empowered to take autonomous action. Danny and Russ emphasize the importance of observing soft skills, such as body language and energy, especially for roles like a laser tag marshal. They also explore the role of proactive engagement with guests and the necessity of inspecting what is expected. At the end of the day, it's about fostering a culture of learning and improvement to create memorable customer experiences!