Nordic Chief Medical Officer Craig Joseph, MD, chats with Bon Secours Mercy Health Executive in Residence Mark Townsend, MD. They discuss Dr. Townsend’s path from internal medicine and cardiology to his current role as a health system administrator, as well as his work with emerging healthcare startups, balancing cybersecurity and customization within the electronic health record, and what it means to “fail forward.”

Show Notes:

[00:00] Intros

[00:53] Dr. Townsend’s background

[06:29] Working on Mobilizing a Million Hearts

[13:32] Challenging assumptions in product development

[16:29] Offering constructive feedback

[24:36] Innovating while respecting governance

[37:59] Things so well designed, they bring Dr. Townsend joy

For more information, including a full transcript, click here.