This episode features Blaine Johnson, operations coordinator at Norm's Glass, who shares an engaging blend of nostalgia and innovation. Blaine underscores the art of customer care and trust, the kind that you might find in a trusted mechanic.

Step inside the updated showroom at Norm's Glass without leaving your seat! The discussion on hiring reflects the company's commitment to preserving core values and ensuring that every team member contributes to unparalleled customer service. This episode promises to polish your perspective on the glass industry.

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