MSP Chat

MSP Chat

A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered read less
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Episodes

Episode 05: Navigating the Managed Services Landscape in the Cloud Age
Dec 8 2023
Episode 05: Navigating the Managed Services Landscape in the Cloud Age
In this episode of the MSP Chat podcast, hosts Rich, Erick, and guest Antoine Jabara, co-founder and general manager of MSP products at JumpCloud, discuss the cloud age and how MSPs can make the best use of it. The conversation begins with a review of the Kaseya DattoCon event and segues into a focus on Kaseys's new AI platform - Cooper Bots. Erick then shares strategic success tips for modern MSP service delivery, drawing from his presentation at DattoCon. Other points include a discussion on the implementation of cloud-based systems. Issues that MSPs consolidate identity and device management. They also address the topic of co-managed IT relationships. And then, one last thing: the rise of emotional support animals in workplaces.Discussed in this episode: Kaseya's AI Strategy: don't "eff things up": https://www.channelholic.news/p/kaseyas-not-so-unspoken-partner-compact#%C2%A7kaseyas-ai-strategy-dont-eff-things-up Kaseya Introduces AI-based Managed Service Automation: https://www.channelpronetwork.com/2023/10/04/kaseya-introduces-ai-based-managed-service-automation/ From JumpCloud: Tool Sprawl, External Threats, and Security are top concerns for IT Admins: https://jumpcloud.com/press/tool-sprawl-external-threats-and-security-are-top-concerns-for-it-admins Wally, the emotional support Alligator, went to see the Phillies. Then he went Viral: https://www.npr.org/2023/09/29/1202615294/wally-emotional-support-alligator-phillies-game
Episode 04: The Mighty Microsoft Cloud, the Q4 Home Stretch, and EOS Success Tips
Nov 25 2023
Episode 04: The Mighty Microsoft Cloud, the Q4 Home Stretch, and EOS Success Tips
Erick and Rich discuss the expanding dominance of the Microsoft cloud and how to ready yourself in Q4 for a triumphant new year. Then they’re joined by MSP guru James Kernan, Channel Mastered’s chief leadership strategist and channel growth expert, for an expert exploration of EOS best practices. And finally, one last thing: A story about an indignity even the coolest smartphone isn’t worth enduring.Discussed in this episode:ConnectWise Announces Integrations with Microsoft in Collaboration to Benefit Managed Service Providers, WorldwideEgnyte Announces Industry-Specific Artificial Intelligence SolutionsWoman rescued from outhouse toilet after climbing in to retrieve Apple Watch, Michigan police sayErick and Rich discuss the expanding dominance of the Microsoft cloud and how to ready yourself in Q4 for a triumphant new year. Then they’re joined by MSP guru James Kernan, Channel Mastered’s chief leadership strategist and channel growth expert, for an expert exploration of EOS best practices. And finally, one last thing: A story about an indignity even the coolest smartphone isn’t worth enduring.Discussed in this episode:ConnectWise Announces Integrations with Microsoft in Collaboration to Benefit Managed Service Providers, WorldwideEgnyte Announces Industry-Specific Artificial Intelligence SolutionsWoman rescued from outhouse toilet after climbing in to retrieve Apple Watch, Michigan police sayAnd three, two, one, blast off! Welcome, ladies and gentlemen, to another episode of the MSP Chat Podcast, your weekly visit with two talking heads talking with you about the services, strategies, and success tips you need To make it big in managed services, I am Rich Freeman. I am Chief Content Officer at Channel Master, the organization responsible for this fine show.I am joined this week, as I am every week, by your other co host,Eric Simpson. He is our Chief Strategist at Channel Master, also a long time friend of mine. And Eric, how are you doing this week?I'm feeling strong this week, Rich. Strong is the operative word. So, uh... Yes, I'm ready and, and excited and I'm juggling more fireballs this week than I have been the last few weeks, uh, if for folks that, you know, are regular listeners to our podcast, no, I've been kind of under the weather a little bit, but, uh, probably 85 percent now.I'm gladto hear you're feeling strong, um, and, yeah, so you've traded off feeling a little bit under the weather with the cold or what have you for singed hands from all that fireball juggling going on, but, uh, it's a better situation all around, so that is progress, and, and Eric, we're gonna dive right into our story of the week here, and it's actually, it's kind of two different stories.the week Um, with a common theme that will become apparent right away. And both of these, um, uh, news stories broke last week as we record this. The first one came from ConnectWise, and they announced that they have forged an alliance relationship with Microsoft that's going to allow ConnectWise to offer Microsoft Defender for Business as a managed security service through the ConnectWise NDR, Managed Detection and Response service.Um, so, you know, obviously they've been doing managed security, um, at ConnectWise, they have an NDR offering. They also have an EDR component of that that they've been doing and continue to do, um, in alliance with Sentinel 1, um, but there was so much, um, demand, uh, among MSPs and their clients for Microsoft Defender for Business because, of course, as we know, while you can buy that standalone, Eric, it, it comes with the business premium license in Microsoft 365, so lots of SMBs out there are already paying for it.Product has a great reputation, so there are a lot of people who want to use it, a lot of MSPs who want to offer it, but not necessarily manage it. So now, um, you can do that via ConnectWise, they will manage it for you. Story number one, within 48 hours of that story breaking, I get another... Announcement from Ignite, a content collaboration and government, governance platform.Um, and they're announcing that their platform now integrates with Microsoft Teams. So if people, um, want to collaborate on a document that's stored in the Ignite, uh, platform within Teams, they can do that. They can save documents back out to the Ignite platform via Microsoft Teams. Similar sort of thing.