Neyhaa Srivastava – Head of Retail Banking Branches – Credit Union Australia

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About this episode

Change is inevitable. Be it in business or personal life, it often requires new ways of thinking and doing – shifting people from what they are used to, to the unknown.  For many, change can be a positive thing. But it can also generate a feeling of uncertainty and resistance.

Neyhaa is a change management expert. She has lead change in large teams across process improvement and culture within retail banking.

She explains -

• Key elements to a successful change strategy.
• Resistance – what causes resistance and how she overcomes it as a change leader.