Lets Talk about Leads and Call Centers with Danny Leonhardt

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Innovations in Senior Living Lead Management with Danny Linhart

In this episode of the 'Aspire for More with Erin' podcast, Erin interviews Danny Linhart, CEO of Lead Genie, a company focusing on contact center and lead management solutions in the senior living industry.

Danny shares his extensive background in senior care, including his previous roles in hospice care and experiences at 'A Place for Mom'. The conversation delves into the evolution of lead management over the past two decades, contrasting traditional methods like print directories with digital solutions and discussing how COVID-19 transformed lead sourcing.

Danny emphasizes the importance of nurturing potential leads and the role of advisory services in helping families make informed decisions about senior living options. He also explains the value of Lead Genie's call center in supporting sales directors with managing inquiries efficiently. The discussion provides insight into how technology and human empathy intertwine in the senior care industry, ensuring families make the best decisions for their loved ones.

00:00 Welcome and Introduction
00:10 Meet Danny Linhart: CEO of Lead Genie
00:24 Exploring Lead Genie
00:58 Danny's Journey in Senior Living
03:57 Founding Care Changes
05:22 The Evolution of Lead Management
06:50 Impact of COVID on Lead Generation
09:17 The Role of Advisors in Senior Living
18:10 Challenges and Solutions in Senior Living Sales
20:36 The Importance of Call Centers
27:05 Remote Sales Director Services
32:04 Database Management and Nurturing Leads
35:31 Conclusion and Final Thoughts

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