Your host, Thomas Watkins, talks with the President of EPS Optic(s), Ryan Weiss. Ryan's product is a testament to the powerful synergy between people and process. He shared the foundational vision of his SaaS solution, which is to seamlessly integrate these two elements. The goal? To create a platform that not only functions efficiently but also aligns with the users' needs.

Transitioning from a mere concept to a scalable product is no small feat. Ryan candidly discussed the initial hurdles they faced, emphasizing the need to simplify the user experience. It's a common pitfall for SaaS products to become overly complex, but Ryan's focus was clear: streamline the process to make it as user-friendly as possible.

One of the most impactful strategies Ryan implemented was leveraging customer feedback. This wasn't just about listening to what customers had to say but actively incorporating their insights into the product development process. By using their system to document processes, Ryan's team revitalized the customer journey, leading to a more engaging and satisfying user experience.

Learn more about Ryan's work HERE.

Connect with Ryan on LinkedIn HERE.

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Learn more about Thomas' work at 3Leaf Consulting.