As we sit down with Joni Rittler from the Children's Hospital of Philadelphia, get ready to explore the intricate tapestry of supply chain management woven throughout her impactful tenure. Joni doesn't just recount the tales of expanding and developing an off-site logistics center, she invites us into the world of strategic thinking, where fostering team credibility and collaborative problem-solving are paramount. Her narrative is a testament to the transformative power of connecting with those at the heart of healthcare, the nursing staff, and broadening the scope of supply chain services to support a growing hospital infrastructure. The backdrop of Joni's office, adorned with motivational quotes, offers a glimpse into her leadership style that consistently engages and elevates her team.

Transitioning to new facilities is rarely a walk in the park, yet Joni shares how her team turned potential stumbling blocks into stepping stones toward greater efficiency and staff satisfaction. The fruits of this labor are evident as we uncover the crucial choices behind the logistics center and their ripple effect on the hospital's expansion and resilience. As the bed count soared, so did the appreciation for improved workspaces, like windows in sterile processing and a tranquil creek setting the scene for the day-to-day operations. Joni's story is punctuated with strategic insights on securing C-suite buy-in, embracing supplier diversity, and the often-overlooked significance of understanding employee commuting patterns.

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