“If you go to surgery you certainly don’t want the doctor to be worried about the surgery!”

Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about process and systems. I’m excited to share her story and insights with you in this episode.

We start talking about what your process IS, or should be, talk through how Alyson systematized her own business, and share the simple formula for more sales and better customer service, no matter what industry you are in.

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Connect with Alyson and her team: https://orlickigroup.com/

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Show Highlights:

01:15 - The emotions in the Housing Market today

03:30 - How does the Orlicki Group manage emotions

05:10 - Positive self-talk is emotional management

07:45 - the importance of emotional intelligence

10:55 - Delivering what you promise

14:00 - Managing “broken promises”

22:10 - The formula for managing conflict

24:50 - Compassion is key

27:00 - Human Relations for Business

28:25 - “A losing situation where everyone won in the end.”

32:55 - “We learn more from our mistakes than we do from our wins”