Customer Service: Guide, Delight, Celebrate and (sometimes) Rescue.

When you focus on your customers – internal and external – you understand what they really need and how it connects to how you can best support them.  Sheryl and Mike discuss an approach that will help you  anticipate needs, provide creative and appropriate solutions, overcome challenges and add value . When you do that, customers aren’t just satisfied, they’re grateful. And they don’t just come back – they bring others with them.

Click hereto learn more about the history and concept of Imagineering.

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