The buzz: Playing catch-up. We shop, talk with friends, watch TV, and check our bank accounts on the Web. But many of us still receive paper utility bills by snail mail and pay by check. Why? Reality check: Utilities’ adoption of digital technologies lags behind retail, communications, and even government. When will Utilities get on board? The experts speak. Michael Shanko, CMS Energy: “If we don’t change, we don’t grow. If we don’t grow, we aren’t really living” (Gail Sheehy). Jill Feblowitz, IDC: “It is change, continuing change, inevitable change … No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be” (Isaac Asimov). James McClelland, SAP: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man” (George Bernard Shaw). Join us for Utilities 3.0: Traditional IT in a Non-Traditional World.