Rachel Higham, CIO of WPP, reflects on the principles of human-centered design and how it helped her not only overhaul the company’s global IT organization but also craft the team that planned and carried out the work. In prioritizing human experience, growth mindset, and service to employees and clients, Rachel and her tight-knit crew kept their “big rules” in perspective to reset WPP’s technology ecosystem according to the everyday ways their 130,000 colleagues engage with it.

Link to full episode transcript.

Produced by Larj Media.