How AI-powered chatbots with cognitive capabilities are powering the future of customer experience

Hello everyone!

And a very good day to all of you!

I am Ahmed Zubair, Subject Matter Expert for Softweb Solutions – An Avnet company.

As part of our digital transformation series – in today’s podcast we will be talking all about AI-powered chatbots with cognitive capabilities that result in improved customer experience.

Such AI-powered chatbots are one of the key investment areas under customer experience for all industries which disrupt the way enterprises work and communicate with their customers. I will also talk about how these chatbots provide a holistic digital solution that cuts across the customer life cycle and improves overall customer experience.

Since the pandemic of COVID-19 is ongoing, organizations are struggling to set up frameworks for handling assistance jobs. Perhaps many organizations are under pressure to keep their operations lean during this pandemic and that’s exactly how an AI-powered chatbot with cognitive capabilities can help with. It helps in streamlining your operations as well as interacts with your customers and assist them with information at their fingertips.

Before knowing about AI-powered chatbots let’s see the current scenario of customer experience. Companies are spending billions of dollars on customer acquisition, but it is not worth it until they offer a great customer experience. So I can say that customer experience is more than just customer service.

It includes a personalized customer approach, establishing a lasting relationship, and support availability round the clock.