Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at Western Computer highlights some technology and user adoption best practices all organizations can implement today.

Episode Topics:

• Can you describe your role at Western Computer and provide an overview of what Western Computer specializes in?
• In the context of Dynamics, how are your customers incorporating Artificial Intelligence (AI), considering its growing importance?
• Could you identify common challenges customers face when implementing Customer Engagement (CE) and Field Service (FS) solutions?

Episode Resources:

• Dynamics 365 reference architectures - Dynamics 365 | Microsoft Learn
• Dynamics 365 Field Service documentation - Dynamics 365 Field Service | Microsoft Learn
• Western Computer | Microsoft Dynamics 365 Gold ERP Partner

About Kayla Rohde:

"Greetings! I’m Kayla Rohde, a D365 Solution Architect. I've been on an incredible journey working with D365 Applications for the last 8 years. I'm passionate about designing business systems that are efficient, user friendly, and scalable. My best work happens in a team environment where I can collaborate with other creative minds to come up with innovative solutions. Beyond my professional life, I embrace the joys (and dog fur) that come with being a dog mom to Diesel (German Shepherd -11) and Xena Warrior Princess (Aussie Doodle -3). In my free time, I enjoy running around with my dogs, yoga, reading, writing, sharing dad jokes and savoring life's little moments."

Connect with Kayla - Kayla Rohde | LinkedIn

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