What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enhance the employee experience. Episode topics:Given your extensive history and experience with Technology and business applications, how have they transformed since you started working with them?Can you help our listeners understand how they should think about technology in the context of their existing business strategies?What are the strategy pitfalls companies make when in regards to investing into a technology solution? Useful resources:Western Computer | Microsoft Dynamics 365 Gold ERP PartnerCopilot for Dynamics 365 | Microsoft Learn About Greg WilliamsWith over two decades of experience in the realm of Microsoft Dynamics, I’ve been a trusted partner for businesses seeking streamlined operations. My expertise lies in the intricate dance of manufacturing and distribution, where I’ve orchestrated solutions that drive efficiency and growth. 🚀 Professional Journey: Microsoft Dynamics Advocate: Since the late '90s, I’ve been in the trenches, unraveling complexities and optimizing processes for organizations.Digital Transformation Enthusiast: My passion lies in guiding businesses toward a future where technology empowers them. Whether it’s automating workflows or embracing cloud solutions, count me in!🔑 Skills at a Glance: Microsoft Dynamics: From configuration to customization, I’ve navigated the Dynamics landscape.Process Optimization: I thrive on untangling operational knots and making systems hum.Distribution Excellence: Supply chains, logistics, and inventory management—my playground.Connect with Greg - Greg Williams | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about troubleshooting a product and Copilot will answer it because it is connected to an existing knowledge base. But what if the user is using Outlook or Teams? Well thanks to the Copilot integration with M365, users can access Copilot that's connected to their CRM within Outlook or Teams to update records, access business-critical information, and more. Copilot meets the end users wherever they are to ensure it can empower them right from their flow of work. Episode TopicsHow can users take advantage of D365 Copilot and M365 Copilot together?What will the cost be, and will users need a M365 copilot license in lieu of the D365 Copilot license?What new advancements does D365 have coming that you can share? Useful ResourcesMicrosoft Copilot for Microsoft 365 | Microsoft 365Introducing Microsoft 365 Copilot | Microsoft 365 BlogMicrosoft Copilot for Microsoft 365 overview | Microsoft Learn About Chris StedmanHere's how Chris describes himself - "I am a Sales fanatic. With over 3 decades of experience in sales, sales operations, sales coaching, and sales strategy, I live for sales engagements and conversations! I am extremely passionate about the art of sales and the science of sales operations. Currently, as the Director of GTM strategy and motions for Business Applications at Microsoft, I focus on seller excellence, customer experience, and sales programs and automation. I reside in the great state of Minnesota, with my wife and two children. When I'm not selling or coaching, I enjoy MN Vikings football, Arsenal soccer, poker, golf, and hanging out at the lake. Please connect with me on LinkedIn!" Connect with Chris - Chris Stedman | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have various impacts, such as improving the quality of life, fostering economic growth and competitiveness, enhancing efficiency and productivity, addressing societal challenges, fueling scientific and technological advancement, and empowering and engaging users. This week, we have the opportunity to discuss how an enterprise organization thinks about and executes on innovation at ServiceNow with their Deputy Chief Innovation Officer, Kevin Barnard. Episode TopicsWhat does a Chief Innovation Officer do? How does ServiceNow drive innovation, and what role does Microsoft have in supporting it?How can ServiceNow and Microsoft partner to drive innovation in the customer relationship management space? About Kevin Barnard Kevin is the Deputy Chief Innovation Officer of ServiceNow.In his role, Kevin drives thought leadership and innovation, communicates ServiceNow’s vision and strategy, helps customers and partners see the art of the possible, and shares how ServiceNow can help the world work better for everyone. Kevin prides himself on being a technology innovator and digital transformation catalyst.  Prior to joining ServiceNow in 2017, Kevin spent 14 years in various technology leadership roles at General Electric Company. He started his professional life as a journalist before taking his interview and design skills to the IT world right around the time of Y2K. He has worked in startups, e-commerce and other web-based organizations. Kevin enjoys coaching and mentoring developing leaders. He is also a 200-hr. certified yoga instructor. Connect with Kevin - Kevin Barnard | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be optimized from the purchase, support and playing of a game. This week, we have a D365 and Gaming industry expert discussing how gaming companies are using D365 and realizing its value. Episode TopicsWhat are some top digital transformation trends happening in the Gaming industry?How are gaming companies using D365 today?Can you please share a customer success story around a Gaming company using D365?Useful ResourcesBusiness Applications | Microsoft Dynamics 365Microsoft Power Virtual Agents, now part of Microsoft Copilot Studio | Microsoft Power Virtual AgentsAbout Justin RaphaelJustin is a sales leader in the mighty West-Midwest OU in the Business Applications STU focused on West coast (+Colorado, Nevada, etc). He's been at Microsoft for 11 years, starting in support (TAM, Support Seller, Support Sales Manager) for 6 years. He lives in Tacoma, WA and currently lives, breathes, and eats all things BizApps (in addition to having a vibrant family, a passion for triathlon training, and hustling his kids to various after school activities).Connect with Justin - Justin Raphael | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at Western Computer highlights some technology and user adoption best practices all organizations can implement today.Episode Topics:Can you describe your role at Western Computer and provide an overview of what Western Computer specializes in?In the context of Dynamics, how are your customers incorporating Artificial Intelligence (AI), considering its growing importance?Could you identify common challenges customers face when implementing Customer Engagement (CE) and Field Service (FS) solutions?Episode Resources:Dynamics 365 reference architectures - Dynamics 365 | Microsoft LearnDynamics 365 Field Service documentation - Dynamics 365 Field Service | Microsoft LearnWestern Computer | Microsoft Dynamics 365 Gold ERP PartnerAbout Kayla Rohde:"Greetings! I’m Kayla Rohde, a D365 Solution Architect. I've been on an incredible journey working with D365 Applications for the last 8 years. I'm passionate about designing business systems that are efficient, user friendly, and scalable. My best work happens in a team environment where I can collaborate with other creative minds to come up with innovative solutions. Beyond my professional life, I embrace the joys (and dog fur) that come with being a dog mom to Diesel (German Shepherd -11) and Xena Warrior Princess (Aussie Doodle -3). In my free time, I enjoy running around with my dogs, yoga, reading, writing, sharing dad jokes and savoring life's little moments."Connect with Kayla - Kayla Rohde | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.comDiscover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

One of the industry clouds supported by the Microsoft Cloud is Healthcare. Within the USA, the US Healthcare expenditure reached $4.3 trillion in 2021 supporting the 304 million people who have healthcare. It's undoubtedly a massive industry, and in today's market, technology is pivotal to an optimal provider and patient experience.  Some customers choose to build solutions, while others purchase solutions to help them improve their processes, regulation and overall patient experience. Today, we're going to be interviewing Riann from Neudesic who will educate us on NeuCare, a healthcare industry solution. Episode Topics:What is the Care Management Platform by Neudesic?What are the customer benefits of using this platform?Which D365 solutions are used to create this platform?Benefits of buying vs building a solution Useful Resources:Official Microsoft Cloud for Healthcare documentation - Microsoft Cloud for Healthcare | Microsoft LearnReimagining Business In The Digital Age - We accelerate your journey to the cloud and help deliver real digital business transformation (neudesic.com)Healthcare & Life Sciences: Managing Data at the Heart of Healthcare (neudesic.com) About Riaan van der MerweRiaan is a Senior Director in Neudesic's Business Application Practice, where he specializes in large scale deployment architecture and industry verticals. He has extensive experience in the healthcare and life sciences, hospitality, real-estate and financial service sectors, and is currently leading the development of Neudesic's community care management and credentialling solutions. Riaan is passionate about interoperability, platform architectures and whole person care. Connect with Riaan - Riaan van der Merwe | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

According to some statistics published by Financesonline.com, field service management software can increase technician utilization by 47%, first-time fix rate by 22%, and customer retention by 11%. With the addition of Copilot to Field service, end users like dispatchers, field service managers and field technicians are empowered with an even greater boost in productivity, work quality and work satisfaction. There are many benefits to Copilot for Field Service, which is why we wanted to bring on a Dynamics 365 Field Service expert, Hector Garcia Tellado, Partner Director of Product Management for D365 Field Service at Microsoft, to discuss what Copilot for Field Service is and how it will benefit its users. Episode TopicsWhat is Copilot for D365 Field Service?How do you see it benefiting our FS customers today?Which LOBs do you see benefiting from Copilot for D365 Field Service?  Useful Resources:Copilot in Dynamics 365 Field Service supports exceptional frontline service - Microsoft Dynamics 365 BlogDynamics 365 Field Service - Copilot in Field Service | Microsoft LearnWork order recap with Copilot in Field Service (preview) - Dynamics 365 Field Service | Microsoft LearnField Service Outlook add-in with Copilot for the Frontline Manager (preview) - Dynamics 365 Field Service | Microsoft Learn About Hector Garcia TelladoHector Garcia Tellado is a Partner Director of Product Management for D365 Field Service at Microsoft, overseeing product vision, roadmap and strategy. Prior to this role, he was the head of Product Management of D365 Remote Assist, a mixed reality application that allows better frontline worker communication; before that he held various PM roles in the Azure IoT organization. He also spent several years in IBM Software in their Lab Service teams serving the EMEA region. Hector holds an BS in Physics from University of Vigo (Spain) and an MBA from MIT Sloan School of Management (Cambridge, MA). Connect with Hector - Hector Garcia Tellado | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

According to an article release by Zippia earlier this year, 94% of enterprises use cloud services. The concept of cloud services is pervasive not only in our professional world, but also in our personal world, from the things we do on our phone to streaming media. The cloud is everywhere. Dynamics 365 is also a piece of cloud technology that enterprises of various sizes and across multiple industries are using today. Despite how common cloud technology is today, one common mistake or misstep companies make with Dynamics 365 is not being intentional with understanding its architecture. Today, our guest, Brenda De La Torre, sheds insight into important facets of the Dynamics 365 architecture, how companies should think about their current cloud architecture when implementing D365 and some pro tips on implementing Dynamics 365. Episode TopicsBefore investing in Dynamics technology, what cloud architecture considerations are key and what strategies should companies considering to ensure a smooth integration into a company's existing IT infrastructure?How has the architecture changed from when you first started working with Dynamics?What are the common mistakes customers make when creating a D365 solution?Please provide a use case of a successful D365 solution Useful ResourcesDynamics 365 reference architectures - Dynamics 365 | Microsoft LearnAzure and Dynamics 365 scenarios - Azure Architecture Center | Microsoft LearnBusiness Applications | Microsoft Dynamics 365 About Brenda De La TorreBrenda has worked as a D365 + Power Platform Architect for close to a decade and since transitioned into a Partner Technology Strategist role at Microsoft serving as the CTO for Global Partners driving their technical roadmap and helping build transactable solutions. She hails from the Midwest (Wisconsin) and recently moved back with her husband, daughter, and dog! In her free time she loves exploring nature (hiking, biking, etc.) and helping people pursue a career in technology. Follow her Instagram @calledtotech for tech and career insights and news! Connect with Brenda - Brenda De La Torre | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Welcome back to the Digestible Dynamics Podcast. For Season 5, we're going to kick it off with Copilot for Dynamics 365 Marketing. Copilot is a game-changer for marketers who want to save time, boost creativity, and deliver personalized customer experiences. Copilot works with Dynamics 365 Marketing and Customer Insights, allowing you to interact with your customer data using natural language, generate targeted customer segments, and write engaging email content with just a few clicks. This week's guest, Chandra Stevens, Principal Program Manager for Customer Experience at Microsoft, highlights how Copilot can take your marketing to the next level. Episode TopicsWhat is Copilot for D365 MarketingHow do you see Marketing customers benefitting from Copilot?What is Copilot for Customer InsightsHow do you see CDP customers benefiting from Copilot? Useful ResourcesCopilot in Dynamics 365 Marketing and Customer Insights - Microsoft Dynamics 365 BlogOverview of AI-powered item marketing text (preview) with Copilot - Business Central | Microsoft LearnAI-powered item marketing text (preview) with Copilot FAQ - Business Central | Microsoft Learn About Chandra StevensChandra embraces all things pop culture and technology. As a recognized thought-leader with vast experience in emerging technology and experiential marketing practices, she is responsible for customer experience solution strategy and innovation that enable organizations to drive growth by knowing their customers, going beyond their expectations, and engaging in moments that matter. My objective is to combine art and science, cultural analysis, human-centric interaction, and technology innovation to build profitable and scalable business practices for our customers to be ready for what's next. Connect with Chandra - Chandra Stevens | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Research on Artificial Intelligence began in the 1950s and we haven't looked back since. Lately, there has been a tremendous amount of attention on AI, especially generative AI. Microsoft has invested billions of dollars into GPT technology and is incorporating the technology into the Dynamics 365 platform through Copilot. On this episode, KJ and Kevin discuss whether or not AI is overrated. We address whether or not it is worth all the hype and different ways to think about AI for your organization.Episode Topics:Is AI OverratedDifferent perspectives on AI5 things to think about when it comes to AIUseful Resources:Introducing Microsoft 365 Copilot | Microsoft 365 BlogIntroducing the Microsoft 365 Copilot Early Access Program and new capabilities in Copilot | Microsoft 365 BlogIntroducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft BlogHow to prepare for Microsoft 365 Copilot - Microsoft Community HubWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Artificial intelligence is transforming every aspect of our lives, from health care to education to entertainment. But as AI becomes more powerful and pervasive, it also raises new challenges and risks. How can we ensure that AI systems are fair, reliable, transparent, and accountable? How can we protect the privacy and security of people who interact with AI systems? How can we foster inclusiveness and diversity in AI development and use? These are all great questions that our Responsible AI expert, Alejandro Gutierrez Munoz, Principal Applied Science Manager at Microsoft addresses on this week's episode. Episode Topics:What is Responsible AI?Why should D365 customers care about Responsible AI?What are Responsible AI best practices customers can follow? Useful Resources:Responsible AI principles from MicrosoftOur approach to responsible AI at MicrosoftMicrosoft's framework for building AI systems responsibly - Microsoft On the Issues About Alejandro Gutierrez MunozAlejandro is a Principal Applied Science Manager in Dynamics 365’s Copilot Applied AI team, where he leads a team of data scientists working on bringing AI to enterprise applications in the Dynamics 365 suite. Alejandro has been a privacy champion and most recently a lead responsible AI champion for the Business Applications and Platforms group. Alejandro has a master’s degree in Artificial Intelligence from the University of South Florida with over 20 years of industry experience and a 13-year Microsoft career. At Microsoft, Alejandro has worked at multiple groups including Bing where he worked on Document Understanding, Index Quality, Adult Filtering, and Relevance teams. Prior to that, he worked for 7 years in the Insurance Industry as a business intelligence architect and software developer. Connect with Alejandro - Alejandro Gutierrez Munoz | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Copilot for Power Apps is a next-generation AI assistant that lets you create apps by describing what you want in natural language. You don’t need to write any code or design any screens. Copilot will generate the app for you, complete with a data table and back-end logic. Copilot for Power Apps is powered by Azure OpenAI Service, which uses advanced natural language processing and deep learning to understand your intent and generate code. This week, we have a returning guest, Bryan Schafer, Senior Technical Specialist at Microsoft, to highlight the value Copilot for Power Apps is bringing to customers. Episode TopicsWhat is Copilot for Power Apps?How do you see customers benefitting from the Copilot experience?How does Copilot for Power Apps differ from the existing AI features within Power Apps? Useful Resources:Introducing Microsoft 365 Copilot | Microsoft 365 BlogPower Platform is leading a new era of AI-generated low-code app development - Microsoft Power Platform BlogAI Copilot overview - Power Apps | Microsoft Learn About Bryan SchaferBryan has been in the business applications space for over 13 years. He has been an end user, consultant, program manager software engineer and a solution architect. In those 13 years Bryan has worked across various industries and with organizations of all sizes. One of the accomplishments Bryan is most proud of is building pandemic response applications using the Power Platform during the height of the Covid-19 crisis. It was very rewarding to see technology help people in near real time. Connect with Bryan - Bryan Schafer | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his customers. Episode TopicsHow does Copilot for Customer Service work?What are the use cases for Copilot for Customer Service?What are the benefits of using Copilot for Customer Service? Useful ResourcesIntroducing Microsoft 365 Copilot | Microsoft 365 BlogUse Copilot features in Customer Service | Microsoft Learn About Bill WhalenBill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar. Connect with Bill - Bill Whalen | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The focus of the Digestible Dynamics Podcast is to highlight the business value Dynamics 365 customers can realize through their investment into the Dynamics platform. However, we cannot discuss the value of the Dynamics 365 platform without talking about the One Microsoft Cloud, which encompasses Microsoft technology like Azure, Microsoft 365, Git Hub, Power Platform and Dynamics 365. The importance of the One Microsoft Cloud cannot be understated, which is why this week's guest, Bart Sneary, Principal Microsoft Technology Center Technical Architect and D365 expert is going to break down what the One Microsoft Cloud is and how it is valuable for Dynamics customers. Episode Topics:What is the Microsoft Cloud?Where do D365 and Power Platform fit within the Microsoft Cloud?Why should D365 and Power Platform customers care about the entire Microsoft Cloud? Useful Resources:Integrated Cloud Platform for Cloud Solutions | Microsoft CloudCloud Computing Services | Microsoft Azure About Bart SnearyBart Sneary is a dynamic and creative problem solver with decades of experience. He has the ambition to make any organization more efficient and effective. His experience is centered in the technology sector, particularly CRM solutions, but thrives on learning daily. He prides himself on being a clear communicator who works well in a team environment. Bart is currently a Principal Microsoft Technology Center Technical Architect that focuses on helping customers learn about the various ways they can leverage the Dynamics 365 technology and Power Platform. Connect with Bart here - Bart Sneary | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The Power Platform is a versatile technology platform that utilizes a low-code platform to empower business users and citizen developers with the ability to create custom solutions to solve business problems. The Power Platform consists of five different product areas - Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages. While each product can be used individually, solutions can be constructed to incorporate multiple product areas as well as be connected to other Dynamics 365 solutions like Sales, Marketing and Customer Service for example. This week's guest, Colt Coan highlights how he built a custom onboarding solution that saved his company $1 million in operating expenses. Episode TopicsHow have you used the Power Platform to transform your organization's processes?What was the motivation for using Power Platform?What resources did you use to learn how to best utilize the Power Platform? Useful ResourcesMicrosoft Power Platform documentation - Power Platform | Microsoft LearnMicrosoft Power Platform guidance documentation - Power Platform | Microsoft LearnBusiness Application Platform | Microsoft Power Platform About Colt CoanColt Coan is currently serving as a senior leader of digital innovation in the legal services industry. With 15 years of experience in technical, consultative, and leadership capacities across several different industry areas, his career has been focused on cultivating strategic and technological roadmaps, as well as architectural frameworks around the Power Platform, Dynamics 365, and Microsoft 365, all with the focus of uncovering, enhancing, and realizing opportunities for digital transformation and innovation. Connect with Colt - Colt Coan | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The Wholesale Distribution market in the US is a multi-billion-dollar market. These are companies that buy products from manufacturers and suppliers in vast quantities and then sell them at wholesale prices to customers, usually other businesses. Because the Wholesale Distribution business is primarily B2B, it's a prime use case for Business Applications, like the Dynamics 365 platform, and today our Wholesale Distribution Industry specialist and D365 expert, Lee House with Sikich, explains the value Wholesale Distributors are realizing with a connected platform. Episode Topics:How has implementing Dynamics 365 in your wholesale distribution business transformed your operational efficiency and decision-making processes?Can you share specific examples of how Dynamics 365 has helped you to better manage your supply chain, inventory, and relationships with retailers?Dynamics 365 offers a range of AI-driven insights and recommendations. How have these features impacted your forecasting and demand planning within the wholesale distribution space?How has Dynamics 365's integration with other Microsoft products, such as Power BI or Azure, contributed to the overall success and growth of your wholesale distribution business in the retail sector? Useful Resources:Technology | Accounting Tax and Audit | Advisory | SikichDynamics 365 Industry Solutions documentation | Microsoft LearnMicrosoft Industry Solutions | Powering your digital transformation About Lee HouseLee House is a Partner with Sikich LLP. He has more than 30 years of experience working with business applications (including ERP, CRM and Warehouse Management). Industries where he has worked the most include Distribution, Manufacturing and General Service. He specializes in business evaluations, software selections, business implementations, change management, business process assessment services and digital transformation planning & execution. Lee has been directly involved with Microsoft Dynamics since 2001.   Connect with Lee - Lee House | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

OpenAi, Azure AI, Azure OpenAI… oh my! While Microsoft is a huge investor in the OpenAI company, it isn't a new venture for Microsoft. The Microsoft cloud has plenty of AI features that were accessible to customers prior to the OpenAI investment and partnership. This week's guest, Nick Brady, Senior Program Manager of Azure AI, is an expert in Microsoft AI and is going to break down the nuances between Azure OpenAI and OpenAI. Episode topics:What is Azure OpenAIHow is Azure OpenAI different from Azure OpenAI?How do you see Azure OpenAI being beneficial for Microsoft customers?Can you share a customer success story with Azure OpenAI? Useful Resources:What is Azure OpenAI Service? - Azure Cognitive Services | Microsoft LearnAbout (openai.com) About Nick BradyNick Brady is a technology professional in artificial intelligence (AI). He received his Bachelor's and Master's of Science from Purdue University's Knoy School of Technology, where he studied Management and Computer Science. Currently serving as a Senior Program Manager within Azure AI Product Engineering, focusing on the Azure OpenAI Service. He has spent his career in the tech industry on emerging technologies and has focused on AI since joining Microsoft in 2018. Nick regularly meets with Microsoft's most valuable and strategic customers and partners worldwide to help them understand and realize the full potential of AI and sharing his insights and experience in the latest trends and developments in the AI space. His expertise lies in helping organizations leverage AI to drive business value and innovation as well as its impact on business and society. He is also a recipient of the Distinguished Speaker Award in 2020 from the Microsoft Redmond Executive Briefing Center. Connect with Nick here - Nick Brady | LinkedIn We'd love to hear from you:Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team. Episode TopicsWhat is D365 Copilot?ChatGPT is amazing. Why can’t you just connect a CRM or ERP to it?How will Copilot impact D365 CustomersWhat if the CRM or ERP I’m using isn’t using LLMs?What are other AI-powered features in D365?Can you share a customer success of D365 customers utilizing AI? Useful ResourcesIntroducing Microsoft Dynamics 365 Copilot - Microsoft Dynamics 365 BlogIntroducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft Blog About Ted WayTed Way, PhD, is a principal PM lead on the Microsoft Business Applications Applied AI team. He is passionate about building AI copilots that help empower people and organizations to achieve more, such as creating flows in Power Automate with natural language. He received BS degrees in electrical engineering and computer engineering, MS degrees in electrical engineering and biomedical engineering, and a PhD in biomedical engineering from the University of Michigan – Ann Arbor. His PhD dissertation was on "spell check for radiologists," a computer-aided diagnosis (CAD) system that uses image processing and machine learning to predict lung cancer malignancy on chest CT scans. Connect with Ted - Ted Way | LinkedInWe'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

Artificial Intelligence (AI) seems to be all the rage these days. It's the newest shiny object in tech, and for good reason. There are so many beneficial use cases that will empower every person and every organization to achieve more. But AI is more than just a buzzword, it's a complex piece of technology that has multiple facets to it. Today's guest, Dr. Walter Sun, the Vice President of Copilot AI, Business Applications & Platform group, breaks down what we need to know about generative AI and large language models, especially in the context of Dynamics 365. Episode Topics:Can you help our listeners understand what large language models are and how they're valuable to us?How do you use large language models in business applications, and why should Dynamics 365 customers care about it?What is Copilot for D365?Can you please share some customer success stories around Generative AI and D365?What's next for the future of AI? Useful ResourcesHow we can use GPT-4 to continually improve AI models in Dynamics 365 and Power Platform - Microsoft Dynamics 365 Blog2023 release wave 1 for Dynamics 365 and Power Platform - Microsoft Dynamics 365 BlogMicrosoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament - Microsoft Dynamics 365 Blog About Walter SunDr. Walter Sun is the Vice President of Copilot AI, Business Applications & Platform group at Microsoft. He leads a team of engineers and scientists who are developing innovative AI solutions for various business domains. He has a Bachelor’s degree from Georgia Tech and a Master's of Science and Ph.D. in Electrical Engineering. He has over 20 years of experience in the tech industry, working as a quant at Blackrock Financial Management, a senior codec engineer/scientist at Apple Computer, and a staff DSP engineer at 2Wire before joining Microsoft in 2005. At Microsoft, he has worked on Windows codecs, Bing multimedia search, web search, web ranking, and Bing Predicts, which he started and led for several years. He also worked on Market Insights and Applied AI in the Business Applications group. He is an avid sports fan and enjoys applying sports analytics to predict outcomes and trends. He is an Advisory Board member at Georgia Tech and has been an adjunct faculty at Seattle University and an affiliate faculty at University of Washington. Connect with Walter here - Walter Sun | LinkedIn Editor's note: Walter joined Microsoft in 2005. We misspoke on during his audio bio/introduction and said "2003". We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.

The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communication Services provides Dynamics 365 customers. Episode Topics What are Azure Communication Services?How are D365 users utilizing ACS?Is there any AI being infused into ACS + D365?Please share a customer success story of ACS and D365. Useful ResourcesAzure Communication Services documentation | Microsoft LearnVoice channel powered by Azure Communication Services - Dynamics 365 Release Plan | Microsoft LearnConnect to Azure Communication Services | Microsoft Learn About Jean-PaulJean-Paul Mehanna is a Manufacturing Principal Dynamics technical specialist based in Boston.He has been with the Microsoft Dynamics Team for the last 6 years and has covered Sales, Marketing, Customer & Field Service. He’s well known in the Dynamics community for his work around OmniChannel and Sales Insights and is our guest today on the Digestible Dynamics Podcast to help us understand the value Azure Communication Services brings do Dynamics 365 customers. Connect with Jean-Paul here - Jean-Paul Mehanna | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts  Hosted on Acast. See acast.com/privacy for more information.