Customer success has transcended different industries and verticals as teams today are increasingly focused on CX. In the digital transformation era, providing a delightful customer experience is a top priority for organisations spreading across diverse teams such as sales, product development, and finance.

In this podcast, Christelle shares her journey of being a part of one of the biggest transformations at Cisco and discusses why CX is critical more than ever for SaaS organisations for customer retention and growth.