Personalized and role-specific, a new wave of virtual assistants is poised to upend everything from dashboards and time-to-insight to app interfaces and workflows. However, with that power also comes peril, as AI-related security, bias, and trust issues spur debate. Zscaler’s Sr. Vice President of New Initiatives, Raj Krishna, and Howie Xu, Vice President of AI and Machine Learning and creator of ZChat, unpack the latest in AI developments.