Transiting from Vendors to Strategic Partners: How Hospital CIOs Can Maximize Technology Investments - Ricky Fletcher & Scott Raymond
Transitioning vendors into strategic partners is key for CIOs to maximize technology investments in healthcare.
In this episode, Ricky Fletcher, Director of Strategic Partnerships at Luma Health, and Scott Raymond, Vice President and Chief Information and Innovation Officer at Nebraska Medicine, shed light on the pivotal role of hospital CIOs and their strategic partnerships with technology vendors. They both underscore the importance of transitioning vendors into strategic allies as a key move for CIOs to maximize technology investments in healthcare.
Ricky Fletcher shares his experience in solving patient engagement challenges. He talks about the development of a product that enhances the end-user experience and reduces call volume. Scott Raymond stresses the significance of understanding healthcare nuances and investing in healthcare-specific solutions. He also provides a real-world example of overcoming clinical communication challenges through a strategic partnership. They both highlight that trust, communication, and shared success are essentials in a vendor-provider relationship.
The conversation culminates with best practices for CIOs and vendors, urging the development of clear technology roadmaps, prioritization of interoperability, investment in training programs, and vigilant monitoring of return on investment. Ricky and Scott both emphasize the symbiotic relationship required for successful collaboration, where trust, communication, and shared success become the cornerstones of enduring partnerships in the healthcare technology landscape.
Tune in and learn how these healthcare leaders navigate challenges, build lasting partnerships, and maximize technology investments for better patient outcomes!
You Might Like
