Aspire for More with Erin

Erin Thompson

This podcast is designed to mentor, motivate and create momentum to support the Executive Directors in the senior living industry. The Executive Director role is one of the hardest roles to succeed in due to the constant demands of the expectations from residents, families, home (corporate) office and associates. It is the goal of the host, Erin Thompson, to create an interactive environment that allows active support and mentoring in the same place consistently. A safe and neutral space where the silly questions, the hard and emotional questions can be asked without fear. read less
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Episodes

Unlocking Significance inside Senior Living with Cheri Orcutt
Oct 10 2024
Unlocking Significance inside Senior Living with Cheri Orcutt
Send me your feedback on this episode!In this episode of the 'Aspire for More with Erin' podcast, Erin sits down with Cheri Orcutt, founder of the Build Community and a seasoned dementia educator and leadership trainer coach. They discuss the essence of leadership in the senior living industry, emphasizing the importance of significance and empathy. Cheri shares her professional journey, stemming from her personal experiences with dementia, and her dedication to teaching others about valuing significance over success. Together, they discuss practical strategies for effective team management, the challenges of leadership promotions, and ensuring genuine care in dementia care settings. The episode underscores the need for clarity, kindness, and understanding both in personal and professional settings, with Cheri suggesting interactive empathy trainings to improve care environments. This podcast is a rich resource for leaders in senior living and healthcare professionals looking to enhance their approach to care and leadership.00:00 Introduction and Guest Welcome00:37 Defining Success and Significance01:16 Career Transition to Senior Living02:38 Passion for Dementia Care03:47 Leadership and Team Dynamics04:53 Personal and Professional Examples07:35 Empathy in Dementia Care11:49 Challenges in Senior Living20:26 Leadership Training and Communication25:07 The Importance of Acknowledgment and Communication25:39 Accountability and Authentic Conversations26:23 Breaking Down Leadership Barriers27:13 Recognizing and Valuing Team Members28:08 Self-Care and High Expectations in the Industry31:12 Empathy Training and Understanding Dementia35:50 Addressing Behavioral Communication37:41 Leadership and Training Programs41:28 The Power of Kindness and Leadership45:00 Conclusion and Final ThoughtsConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
Lets Talk about Leads and Call Centers with Danny Leonhardt
Oct 3 2024
Lets Talk about Leads and Call Centers with Danny Leonhardt
Send me your feedback on this episode!Innovations in Senior Living Lead Management with Danny LinhartIn this episode of the 'Aspire for More with Erin' podcast, Erin interviews Danny Linhart, CEO of Lead Genie, a company focusing on contact center and lead management solutions in the senior living industry. Danny shares his extensive background in senior care, including his previous roles in hospice care and experiences at 'A Place for Mom'. The conversation delves into the evolution of lead management over the past two decades, contrasting traditional methods like print directories with digital solutions and discussing how COVID-19 transformed lead sourcing. Danny emphasizes the importance of nurturing potential leads and the role of advisory services in helping families make informed decisions about senior living options. He also explains the value of Lead Genie's call center in supporting sales directors with managing inquiries efficiently. The discussion provides insight into how technology and human empathy intertwine in the senior care industry, ensuring families make the best decisions for their loved ones.00:00 Welcome and Introduction00:10 Meet Danny Linhart: CEO of Lead Genie00:24 Exploring Lead Genie00:58 Danny's Journey in Senior Living03:57 Founding Care Changes05:22 The Evolution of Lead Management06:50 Impact of COVID on Lead Generation09:17 The Role of Advisors in Senior Living18:10 Challenges and Solutions in Senior Living Sales20:36 The Importance of Call Centers27:05 Remote Sales Director Services32:04 Database Management and Nurturing Leads35:31 Conclusion and Final ThoughtsConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
What Holistic Healthcare Looks Like in Senior living according to Dr. Rocky Samuel, MD
Sep 26 2024
What Holistic Healthcare Looks Like in Senior living according to Dr. Rocky Samuel, MD
Send me your feedback on this episode!The True Value of Holistic Primary CareThis episode discusses the importance and benefits of holistic medicine within primary care. It emphasizes that value-based care is more cost-effective than the current fragmented healthcare system. The conversation between Erin and Dr. Rocky highlights the role of primary care physicians in improving patient outcomes by addressing both physical and emotional health, promoting independence, and enhancing overall wellness. The focus is on looking at patients as whole individuals rather than just addressing individual symptoms.You can contact Dr. Rocky Samuel, CMO with Troupe Health, with the below information:rocky.samuel@troupehealth.comwww.troupehealth.comhttps://www.linkedin.com/in/rockysamuel/Office: (332) 895-3363 00:00 Introduction to Dr. Rocky Samuel00:10 Challenges in the Current Healthcare System00:25 The Role of Primary Care Physicians00:32 Improving Patient Medications and Independence00:54 The True Meaning of Value in Healthcare00:56 Holistic Approach to Patient CareConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
There is Power in Telling Your Story: a conversation with Daniel Findlay
Aug 29 2024
There is Power in Telling Your Story: a conversation with Daniel Findlay
Send me your feedback on this episode!There is Power in Telling Your Story: a conversation with Daniel FindlayIn this episode, host Erin sits down with Daniel Finley, founder and CEO of Kin Capsule, to discuss the transformative power of personal media storytelling technology. Daniel explains the concept of personal media storytelling, emphasizing its role in creating a safe, ad-free space where users fully own their content. The discussion delves into the importance of legacy and life review, sharing insights on how storytelling can enhance social connection, mental health, and cognitive function, especially for senior living residents. They explore the emotional and therapeutic benefits of sharing life stories, citing real-world examples and the profound impact witnessed in various communities. Erin and Daniel highlight the importance of living one's legacy and how Kin Capsule facilitates this process through its innovative platform.00:00 Introduction to Daniel Finley and Kin Capsule00:40 The Concept of Personal Media Storytelling01:48 The Power of Storytelling and Legacy02:51 Founding Story of Kin Capsule04:34 Impact on Senior Living Communities05:31 Cognitive and Emotional Benefits of Storytelling07:44 Personal Reflections on Storytelling10:33 The Importance of Legacy and Life Review13:45 Practical Applications and User Experiences21:37 Encouragement to Explore Life Review26:40 How to Get Started with Kin Capsule28:05 Closing Remarks and Final ThoughtsConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
Balancing Professional Challenges and Personal Growth with Shanna Swanson
Aug 22 2024
Balancing Professional Challenges and Personal Growth with Shanna Swanson
Send me your feedback on this episode!Balancing Professional Challenges and Personal Growth with Shanna SwansonIn this episode, Erin welcomes Shanna Swanson, the founder of Northstar Consultants, to discuss her unique contributions to long term care. Shanna shares insights from her work analyzing regulatory compliance and addressing emergency preparedness for Leading Age Minnesota. She also delves into her efforts in easing staffing shortages by recruiting skilled international nurses. The conversation touches on overcoming burnout, tackling grief, and establishing boundaries, with an emphasis on self-awareness, energy management, and the importance of personal well-being. Shanna's rich background in nursing home administration and her holistic approach to leadership and healthcare add depth to the discussion.In this podcast a YouTube video was referenced and here is the link for you to watch: https://youtu.be/HYXH2XUfhfo?si=ty6h9mqjXRHDKy-x00:00 Introduction and Guest Welcome01:56 Shanna Swanson's Professional Background02:42 Regulatory Changes and Emergency Preparedness03:48 Addressing Staffing Shortages in Long Term Care07:06 Personal Challenges and Professional Insights19:54 The Importance of Self-Awareness and Boundaries32:54 Energy Management and Healing44:21 Conclusion and Contact InformationConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
Stop Living by Default and Start Living by Design with Jen Gomez
Aug 15 2024
Stop Living by Default and Start Living by Design with Jen Gomez
Send me your feedback on this episode!Stop Living by Default and Start Living by Design In this episode of the Aspire for More with Erin podcast, we welcome Jen Gomez, founder and CEO of JG Consulting. Jen discusses her journey from a challenging upbringing to becoming a successful entrepreneur who empowers women to gain clarity on their future and self-worth. She shares insights into vision mapping, values-based recruiting, and the importance of self-connection. The conversation delves into overcoming personal limitations, setting boundaries, and the power of resilience and community. Jen emphasizes the significance of celebrating small victories and taking strategic steps towards one's dreams. 00:00 Introduction to the Podcast and Guest00:42 Jen Gomez's Journey to Self-Discovery01:26 Empowering Women to Dream Big02:22 The Power of Vulnerability03:56 Understanding Choices and Overcoming Rejection05:15 Connecting with Your True Self12:57 Jen's Personal Story of Resilience19:46 Finding Joy and Purpose20:52 Values-Based Leadership and Career Growth22:26 Dreaming Big: The Power of Vision22:49 From Homeless to Working with the Governor23:37 The Importance of Connection and Values25:23 Overcoming Troubled Childhoods26:33 Celebrating Small Wins40:45 The Role of Boundaries and Time Management42:14 Final Thoughts and Contact InformationConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
Choose Your Hard a Leadership Conversation with Kasey Devine
Aug 8 2024
Choose Your Hard a Leadership Conversation with Kasey Devine
Send me your feedback on this episode!In this episode of the Aspire For More with Erin' podcast, host Erin welcomes Kasey Devine, Vice President of Strategic Growth for Pro Care HR. They discuss the importance of focusing on people within the business, trends in HR, leadership challenges, and the effectiveness of breaking down silos in senior living communities. The conversation highlights the critical aspect of addressing workforce shortages, implementing positive change management, and the need for accountability and growth-oriented mindsets. Kasey also introduces listeners to Pro Care HR and their innovative approaches to supporting senior living operators nationwide. The episode is rich with actionable insights for leaders looking to improve their organizations. 00:00 Welcome and Introduction01:03 Current HR Trends and Challenges03:21 Breaking Down Silos in Leadership08:04 The Importance of Accountability and Overcoming Fear17:13 Choosing Your Hard: Embracing Change35:24 ProCare HR: Our Mission and Services40:24 Conclusion and Final ThoughtsConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
The Best Sales Secret: Drop the Outcome and More with Nicole Belanger
Aug 1 2024
The Best Sales Secret: Drop the Outcome and More with Nicole Belanger
Send me your feedback on this episode!In this episode of Aspire for More with Erin, Erin's first international guest, Nicole Belanger, founder of Leaderboard Sales, joins to share her insights on relationship-based selling. Nicole explains the concept of 'dropping the outcome,' which focuses on improving sales by prioritizing the customer experience over direct sales metrics. The discussion delves into strategies for managing expectations, the importance of consistency in sales behaviors, the impact of leadership on sales teams, and how breaking down goals into daily tasks can lead to success. 00:00 Introduction and Guest Introduction01:02 The Power of Dropping the Outcome01:32 Relationship-Based Selling in Senior Living03:14 Metrics and KPIs: Balancing Numbers and Relationships05:26 The Importance of Practice and Feedback07:53 Managing Expectations and Adding Value10:56 Leadership and Growth Orientation16:02 Breaking Down Lofty Goals31:05 The Role of Education in Sales36:52 Conclusion and Final ThoughtsConnect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.
Refereeing, Leadership and working with our Aging Loved Ones a Fabulous conversation with David Posner
Jul 18 2024
Refereeing, Leadership and working with our Aging Loved Ones a Fabulous conversation with David Posner
Send me your feedback on this episode!In this episode of the "Aspire for More with Aaron" podcast, Erin welcomes David Posner, Vice President of Business Development for Elder Tree Care Management Services. David's dual roles as a healthcare executive and professional basketball referee offer a unique perspective on leadership, decision-making, and teamwork. This episode delves into the fascinating parallels between the court and the corporate world. The Power of Elder Tree Care Management Services Erin starts the episode by highlighting the significant impact of Elder Tree Care Management Services, which helps seniors, families, and individuals with special needs navigate the complex healthcare system. Essential Leadership InsightsDavid's extensive experience in healthcare management and basketball refereeing gives him a unique vantage point. The conversation shifts to leadership lessons learned from both arenas. Here are a few key takeaways: 1. **Answer Questions, Don’t Answer Statements**David shares a powerful piece of advice: "Answer questions, don't answer statements." This principle helps sift through the noise and focus on constructive communication. In leadership, as in refereeing, it’s crucial to respond to genuine inquiries while allowing people to vent without taking their frustrations personally. 2. **Decisive and Confident Communication** Effective communication is a cornerstone of leadership. David compares it to the precise manner in which police officers and referees issue commands. Using short, definitive statements can project authority and maintain control over situations, preventing unnecessary escalation.  3. **Understanding Team Dynamics** Just as referees rely on their partners to make accurate calls, leaders must understand their teams’ strengths and weaknesses. Coordination and clear communication within the team ensure that everyone is on the same page and working towards the same goals.  4. **Handling Crisis and Momentum Shifts** Drawing parallels from sports, David underscores the importance of managing crises and momentum shifts. Leadership often involves making split-second decisions, much like a referee determining a foul. Recognizing the signs of a momentum shift can help a leader take proactive steps to maintain control and keep the team focused.For those interested in hearing more about David's experiences and insights, make sure to catch his presentations at upcoming conferences. His unique perspective is sure to provide fresh insights into the challenges and triumphs of leadership.His company ElderTree Management Services is doing phenomenal work.Connect with me on LinkedInFollow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.