Greg Kihlstrom - Continuous improvement of AI & customer experience

Agile Digital Transformation

Nov 16 2023 • 29 mins

Greg Kihlstrom is a customer experience and marketing technology transformation consultant, author, and keynote speaker, as well as the host of The Agile Brand podcast.

In this episode, we talk about continuous improvement of AI and customer experience. We break down the concept of AI maturity and discuss how agility goes hand in hand with continuous improvement. We also speak about the need for responsible AI adoption, which Greg wrote about in a recent CMSWire article.


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