Let's not get stuck in the adapted state we all found ourselves in during COVID.

In this short episode, we talk Microsoft Teams and telephony. We're returning to the new normal, whether that's opening up our official contact center or keeping employees working from home, and there's no need to keep doing things the way we have the last few years.

The best thing to do is look at where you were before COVID, look at where you were during COVID, look at where you are now, and then consider where do you really want to be? What's going to best serve your employees and your customers in the contact center?