In this short episode, Threadfin’s Sara Keeney, talks about the importance of digital transformation in enhancing employee experience and driving value across organizations. She explains how employee experience helps employees deliver superior customer experiences and shares seven key steps to move towards employee-centricity, as described by Threadfin's Experience Practice Lead, Diane Magers. These steps include getting leadership buy-in, creating a cross-functional team, mapping the employee journey, prioritizing, purposeful design, piloting, and incorporating the discipline.

If you're ready to commit to enhancing your organization's employee experience, get in touch at threadfin.com.