In this episode, Michael Lombardo, CEO of GlideFast, sits down with Brent Llewellyn, AVP of Professional Services at GlideFast. Join the conversation as they discuss Brent's journey in the world of ServiceNow, from his start on an enterprise monitoring team to becoming an expert in the platform. The conversation explores real-world examples where Brent discovered better solutions by embracing new platform functionalities and leveraging out-of-the-box features. Discover how the ServiceNow community and collaboration within GlideFast contribute to a culture of continuous learning and improvement.