Join Michael Lombardo, CEO of GlideFast Consulting, and the legendary David Nottingham, Solutions Consultant extraordinaire, as they share insights from their incredible journey in the world of ServiceNow. Broadcasting from a picturesque Montana setting during a company gathering, they reflect on the unexpected joys of teamwork and the dynamic culture at GlideFast. In this episode, Michael and David delve into their experiences in the IT service management realm, from early encounters with platforms like Maximo to the transformative power of ServiceNow. David takes us through his career, sharing stories of his initiation into the world of IT service management during the space shuttle program and later navigating the challenges of selecting the right tool in the healthcare sector.