You’d probably agree that, if you get to a place where you have a strong collaborative relationship with a client and you're doing what you can to educate them and to protect the best interests of their business, you're going to be building a deep relationship, a loyal, long-standing relationship, with that particular client.And it was those three factors – collaboration, education and protection – that stood out as the valuable elements of this discussion with Mike Dean of Whisper Claims, as he talks about R&D Tax, something I wasn’t expecting would show up on the Humanise the Numbers podcast. But Mike talks a lot of sense with regard to collaboration, protection and education in the R&D Tax space, a sector in which there is a high degree of uncertainty and, maybe, a sense of wariness, because of what's taken place in recent times. If you’ve got clients who are wondering about or who are interested in R&D Tax, but you’re nervous about it, why not check out this humanisethenumbers.online podcast.Go to your favourite podcast platform and seek out Humanise The Numbers and Mike Dean, and I’m sure you'll get some valuable insights from the discussion. Please scroll down this episode page for the contact information for Mike and for the additional, downloadable resources mentioned in this podcast.

Have you ever wondered how you can build greater capacity into your firm so that you free up your people to do more of the higher-value work? In this podcast discussion with Dave and Andy from FD Intelligence, we unpack the value, the power, the simplicity, arguably, of introducing robot process automation into your firm in a deeper way. If you're not already working with it, you should take this deadly seriously. I think this is a profoundly valuable discussion with both Dave and Andy because of the time freedom that it can potentially bring to every accountancy firm – time freedom that enables people to think, enables people to deliver greater customer care and, as a result, builds a greater, more valuable firm. I hope you enjoy and value this discussion as much as I did. Please go to www.humanisethenumbers.online or go to your favourite podcast platform and look out for the podcast with Dave Clough and Andy Guy. Scroll down this podcast’s episode page for the contact information for Dave and Andy and for the additional, downloadable resources mentioned in this podcast.

Do you know that feeling you get when you meet someone who's excited about, and who clearly loves, what they're doing, someone who is completely engaged as a leader in running their accounting firm? That joy and enthusiasm is infectious! In this podcast discussion with Jessica Pillow of Pillow May Accountancy, you'll hopefully experience what I did when talking with Jessica – a sense that she loves what she's doing and loves how her firm works, delivering exactly what she wants from leading and running an accountancy business. Now don't get me wrong – Jessica shares some really powerful insights around KPIs, around core purpose and around how that core purpose works for her clients, her team and herself in a deep way. There's something of real value in this podcast discussion. But as much as anything, I hope you get what I got, which was a sense of joy and excitement in talking with someone who loves what they're doing, on a daily basis. I hope you enjoy this podcast as much as I certainly did. You can find it at humanisethenumbers.online, or you can go to your favourite podcast platform and look out for Jessica Pillow. Please scroll down this episode page for the contact information for Jessica and for the additional, downloadable resources mentioned in this podcast.

How do you take the customer’s viewpoint of your accounting firm’s service offering from a 'would-like' to a 'must-have' perspective, as when you get to 'must-have' they're more likely to buy more and to pay more because the perceived value is potentially higher? We welcome on this podcast discussion Vangelis Kyriazis, the co-founder and CEO of Syft, builders of a KPI reporting product, now with 150,000 business customers worldwide and working through 3,000 accountancy firms. Vangelis is a chartered accountant who's unpacked what it takes to hold essentially two conversations, the operational conversation about the operations of your client's business and the financial services conversation. Not operations OR finance, but both, because when you do, you build a deeper relationship. Build a deeper relationship and your clients stay loyal for longer, they buy more from you, they recommend you more and are probably more open to higher prices as well. Please join me on this podcast discussion at humanisethenumbers.online or at your favourite podcast platform and see how Vangelis can influence your thinking the way he's influenced mine when it comes to deep operational conversations and financial conversations that build those deeper relationships. Please scroll down this episode page for the contact information for Vangelis and for the additional, downloadable resources mentioned in this podcast.

The key question – how do you and your firm make a difference? – makes a difference in the conversations you have with your current team members when it comes to connecting them up with the real meaning behind what you're doing. Making a difference and communicating that will also help you connect with potential future employees so that they're more likely to join your firm rather than another, ultimately making a difference to the business owner clients that you currently work with, as well as to future prospective clients. If these future prospective clients are able to see that you can really make a difference to them and their business, they’re more likely, obviously, to want to work with you and your firm. In this podcast with Mark Walker of VFD Pro, Mark unpacks his experience as a senior financial professional, including his time as a board-level finance officer at Carnival Cruises and his work with The Co-Op, as well as with a number of SMEs.  He has built a product, a tool, that's shown him, his client accountancy firms and their clients how they can make a difference by better connecting. Yes, there is a conversation around the future of their business, and yes, around the finances, but also around the whole business, so that there's a stronger relationship. That's why I think this podcast discussion is so important. I hope you'll take time out to go to humanisethenumbers.online or to your favourite podcast platform to find this podcast with Mark Walker. I’m sure you’ll find it really valuable. Please scroll down this episode page for the contact information for Mark and for the additional, downloadable resources mentioned in this podcast.

If you or a loved one is unfortunate enough to need a medical or surgical procedure, chances are you'd prefer, for example, to have a kidney transplant specialist, if you needed a kidney transplant, rather than consulting with a general practitioner or even a general surgeon. On this podcast, Reza Hooda talks about the fact that your business clients would prefer to work with a specialist in their field, their market, their sector, rather than with a generalist. But Reza also makes the point that, ultimately, your business owner clients would much prefer to work with someone who knows them personally in a deep way. The marketers would call it Segment Size One – there's only one person, one business owner, in that segment. As Reza points out, your job as an accountant in a meeting with your clients is to help them see their business in a light that removes some of their concerns, worries and fears about its future, which is why I think this wide-ranging discussion with Reza is such a valuable podcast. I hope you'll take time out to go to humanisethenumbers.online or to your favourite podcast platform and check out this discussion with Reza Hooda. Please scroll down this episode page for the contact information for Reza and for the additional, downloadable resources mentioned in this podcast.

As we approached our 100th edition of the Humanise The Numbers podcast, we found choosing someone to invite as the guest a bit challenging. But then we thought, what if we could make a global impact by having the right standard of guest, one that could inspire you, your firm, your team, your clients, maybe, to transform the numbers that really matter in your firm and across your clients’ businesses? And that's why we brought in Mr. Steve Pipe, with whom I had the great privilege of working during the first five years of my career supporting ambitious accountants. Steve speaks in a deep and meaningful way about core purpose and values, about engaging your team, about making a difference on a level that is inspiring, but also challenging, and in a way that’s quite practical. I hope you'll take time out to hear the message that Steve shares and that you’ll take some action off the back of it – this will benefit your team and the commercial results of your firm and it could have a profound and positive impact on your clients as well. And that work could then go on to have a global impact. So please go to www.humanisethenumbers.online to find the podcast with Mr. Steve Pipe, Chartered Accountant, or go to your favourite podcast platform. I hope you find this conversation as stimulating and valuable as my team and I have.Scroll down this episode page for the contact information for Steve and for the additional, downloadable resources mentioned in this podcast.

It's easy for us to assume you want a more successful firm. You also probably want a more enjoyable place to work. I guess the big question is, which comes first – a more enjoyable firm or a more successful, more profitable firm? On this Humanise The Numbers podcast with the Managing Partner of UHY Hacker Young in London and Nottingham, Subarna Banerjee, you'll hear Subarna dive deep into his team-first approach – an approach that's led to the commercial results that they've enjoyed in recent times. You’ll also hear about his deep commitment to a core purpose and a set of values that aren't just corporate wall art, aren't just corporate BS, but real, alive and making a difference for his team and, at the same time, informing their decisions around their customers. If you're seeking out ways and means of building a more successful firm, consider checking out what Subarna has to say about a team-first approach, as opposed to one that is commercial-first, and see how, if you do that in an authentic way, you can build a more successful firm. Please go to www.humanisethenumbers.online or go to your favourite podcast platform and seek out the Humanise the Numbers podcast with Subarna Banerjee. I look forward to seeing you there. Scroll down this episode page for the contact information for Subarna and for the additional, downloadable resources mentioned in this podcast.

When you start to unpack the value and the importance of your team being connected with the vision and the future goals of your business, you know you're in a position to acquire some insight and to deliver actions and decisions that will support the future success of your firm. On this podcast discussion with Ashley Leeds, a man with 16 years’ experience in working with accounting firms – from QuickBooks to Digita and in other organisations – as well as from the perspective of his work in coaching, we unpack exactly that. How do we better connect our team to the goals and vision of the business? How do we better connect our team to what matters to them as well, their personal goals? And what do we do to better tap into deeper and stronger levels of motivation, drive and enthusiasm, giving our team members the responsibility to help us develop the business as well? Please go to www.humanisethenumbers.online or go to your favourite podcast platform and seek out Ashley Leeds on the Humanise The Numbers podcast. I look forward to seeing you there. Scroll down this episode page for the contact information for Ashley and for the additional, downloadable resources mentioned in this podcast.

What happens when you put two business leaders, both of whom serve the leadership and management teams of accounting firms, into a podcast discussion? Well, you end up with a bit of a fireside chat, a very candid fireside chat, that unpacks a number of key issues influencing the success of accountancy firms. In this Humanise The Numbers podcast discussion with Paul Richmond of theGrogroup, you'll hear Paul and I chewing the fat, but also diving deep into topics such as client grading, exiting clients, KPIs and building a leadership team that really drives the future of an accountancy firm forward. If you're interested in seeing two competitors – I don't necessarily see us that way, and I don't think Paul does either – not bashing heads, really, but sharing thoughts and ideas on how to transform the results of accounting firms, please go to www.humanisethenumbers online, or go to your favourite podcast platform. I look forward to seeing you there.Scroll down this podcast’s episode page for the contact information for Paul and for the additional, downloadable resources mentioned in this podcast.

It's not surprising that I'd be so excited about welcoming two of the leaders of the fastest growing tech company in the UK and, according to Deloitte's, the third fastest growing tech company of all time, Allica Bank. On this Humanise the Numbers podcast, we welcome Conrad Ford and Sophie Hossack, who share powerful insights, valuable ideas and principles around growth – and they should know, given the rate of growth they're experiencing at the moment. If you want to hear Sophie and Conrad unpack some of the principles behind their rapid growth and how it connects and is relevant to you and your accounting firm, then please go to www.humanisethenumbers.online or go to your favourite podcast platform. I hope you enjoy this podcast as much as I have, and I hope you'll take one or two of the insights and turn them into decision-making and action across your firm. I look forward to seeing you there.Scroll down this podcast’s episode page for the contact information for Conrad and Sophie and for the additional, downloadable resources mentioned in this podcast.

One of the deepest, most valuable, conversations you can have with your business owner/business leader clients is in regard to the future of the business without them. It's about exit planning and succession, about preparing the business for their exit, whether it's an internal or external sale, and about whether the management team will continue in their footsteps. But how do you have those conversations? What questions do you ask? On what topics do you want to zero in and focus so that your clients get real value from that conversation? On this humanisethenumbers.online podcast discussion with Christine Nicholson, she unpacks her 30 years of experience, allowing you to take away a number of key insights that will stimulate great conversations with your clients, as well as within your own firm, so that you can prepare your accountancy firm for a better future without you as a manager and leader. Scroll down this episode page for the contact information for Christine and for the additional, downloadable resources mentioned in this podcast.

It’s stating the blatantly obvious that, when you and your team build the knowledge, the skills and the habits that result in a deeper, more trusting, more valuable relationship with your clients, you'll end up with a more successful firm. That success comes because deeper relationships with clients mean that they’ll stay with you longer, they’ll be more loyal, they’ll buy more services from you, they’ll be more willing to pay higher fees, and yes, they’ll recommend you to their friends in business as well. On this Humanise The Numbers podcast with Darren Glanville, the country manager for Fathom, you'll hear Darren unpack and share his insights on how, when you and your team drop into learning mode, you will end up building stronger, deeper, more trusting, more valuable relationships with your clients. Learning mode's about being curious, and what I loved about the conversation with Darren was this blend of questions, conversations and curiosity about the past, present and future, and how this leads to stronger, better, deeper, more trusting conversations and better, deeper relationships with clients. By checking out this podcast with Darren, you'll tap into his experience of working with accountants over many years. But you'll also be signposted to the knowledge, the skills and the habits needed to enhance the quality of the relationships you and your team have with your clients. So why not go to www.humanisethnumbers.online or to your favourite podcast platform for this Humanise The Numbers podcast with Darren Glanville.Scroll down the podcast episode page for the contact information for Darren and for the additional, downloadable resources mentioned in this podcast.

If you've led a six-person accounting firm with a turnover of £250,000 and built it over the years into a £1.5-million firm with 22 people, you'd rightly feel a sense of pride and satisfaction in what you'd achieved. You might, though, be running out of energy, passion and ambition for your people, your clients and the business. Well, that's not the case with Simon Chaplin of Greenstones. Listen to this podcast discussion with Simon and you won't be able to help yourself in terms of buying into the passion he has for his team, his clients and the core purpose of his firm. There are huge lessons to be found within this discussion with Simon. I hope you enjoy it as much as I did. It's easy for me to say that because I've known Simon for a long time, but it's the sheer commitment to the humanity within his firm that I enjoy so much in our discussion. I hope you do too. Go to www.humanisethenumbers.online or to your favourite podcast platform and look out for this podcast discussion with Simon Chaplin.Please scroll down this episode page for the contact information for Simon and for the additional, downloadable resources mentioned in this podcast.

If you are brilliant or remarkable or just getting better at leading and managing your team, personalising and humanising how you work with them, and you’re brilliant or remarkable or getting better at working with your clients, then you’re going to have a more successful firm. It's stating the blatantly obvious. Also, if you are leading and managing change in your firm – because change is inevitable, the speed of change is increasing and a key skill is adapting and adopting the changes that are hitting the profession – then improve your leading and managing change skills and you will build a stronger, better, more resilient and highly thriving accountancy firm. I've just described three key themes that show up in a podcast discussion with Daniel Hood, who is the editor-in-chief of Accounting Today from the USA. This podcast gives us a USA perspective, an overview, on the accounting profession abroad. What Dan does brilliantly is unpack how important personalising things are for your team and your clients, how leading and managing change is a key skill in which to invest time, effort and energy and, generally, how humanising things pays off big for accounting firms. There’s lots to take from Dan's insights. I hope you enjoy this discussion as much as I did with Dan, so please go to www.humanisethenumbers.online or go to your favourite podcast platform and seek out the Humanise The Numbers podcast. Once on this episode page, please scroll down for the contact information for Daniel and the additional, downloadable resources mentioned in this podcast.

When a business leader that has 3000 team members and works across several countries, several continents, even, shares their insights on what’s working within the accountancy profession and how to make their business more successful, I’m all ears.It was a great privilege and a great honour to have Elona Mortimer-Zhika, CEO of Iris, join me on the Humanise the Numbers podcast to share her insights on how important, how valuable, humanising the numbers is from her perspective. Dive into this podcast discussion and you may realise that you're already doing certain things well. You may also realise and appreciate the ways and means of improving one or two things that you're already doing. You’ll almost certainly go, ‘mmmmm, not even kickstarted that one – let's get into that because it can have a big impact on our team, our clients and the success of the firm.’So I hope you'll join me and Elona on this podcast at www.humanisethenumbers.online or go to your favourite podcast platform and you'll find the Humanise The Numbers podcast series there. Please scroll down this episode page for the contact information for Elona and for the additional, downloadable resources mentioned in this podcast.

It can't be easy to transform an accountancy firm from one that's charging clients about £200 a month to one that's charging clients in excess of £1000 pounds a month. It can't be easy to grow from scratch an offshoring team out in the Philippines – from zero to ten in just twelve months. And it can't be easy to approach every one of your 30 team members across two locations and ensure that every one of them gets what they want out of working in your practice, on a really personal level. That's what Robert Fiford of djca accountants has done and, in this Humanise The Numbers podcast, he shares how he's done it. I found this discussion wide-ranging, only because Robert has so many insights to share. I hope you enjoy this discussion as much as I did and I hope you can take away one, two, three, or possibly even six or seven, high-value elements of this podcast.  Please go to www.humanisethenumbers.online or to your favourite podcast platform. I'll see you there.Scroll down this episode page for the contact information for Robert and for the additional, downloadable resources mentioned in this podcast.

Don't you agree that it would be profoundly useful if you could get a sideways view of what's going on in the accounting profession, a sideways view from a fellow financial professional, but through a different lens? On this Humanise the Numbers podcast discussion with Claire Evans, you'll get the perspective of someone from the financial services industry. Claire's worked in that industry for a long time. She has trained a lot of financial services people and is training accountants now on both personal and business cash flow and how to bolt the two together. And she talks profoundly, deeply, about the need, the value, of a long-lasting, meaningful relationship with a real future focus. You’ll hear Claire unpack her five-stage framework for running a brilliant client meeting, as well as many other powerful insights.I hope you enjoy this discussion with Claire as much as I did. Please scroll down this episode page for the contact information for Claire and for the additional, downloadable resources mentioned in this podcast.

I found it profoundly, remarkably, valuable to enter into a podcast discussion with someone who has a really broad perspective across the profession – someone who spent 15 years in practice, someone who has worked at technology companies such as Xero and Dext and who works now with literally hundreds of leaders and managers of accounting firms, someone who can signpost what the best firms are doing compared with the other firms in the industry when it comes to brilliantly connecting with their team to get the best from them, brilliantly connecting with their clients so that they can make a big difference, feel pride in their work and generate great profits for the firm. But also doing something special around – and Katie uses a phrase on this podcast discussion about ‘choosing your ending’, which I thought was brilliant – connecting with vision and goals. What are the goals and vision of your people, of each individual within your firm? She talks about personalisation as well, connecting with the ending in mind, the vision of your clients, having a conversation with them about the future of their business and, actually, about the future of the firm as a whole. I'm sure you'll find this podcast both entertaining and valuable, listening in to what Katie's got to say about the accountancy profession and how it can have a positive and meaningful impact on you and your firm. So please go to www.humanisethenumbers online or to your favourite podcast platform and look out for Katie Hawking. Scroll down when on this episode page for the contact information for Katie and for the additional, downloadable resources mentioned in this podcast.

It can't be easy, can it, to grow a firm from one person to 18 in just three years and to take your client numbers from 50 to 700 within the same time frame? Well, that's exactly what Rachel Harris of the accountancy firm striveX has achieved. And one of the reasons for the success of that journey is down to Rachel's 'team first' approach. Even though she's gone from 50 to 700 clients, the focus is 'team first'. And she unpacks on this Humanise the Numbers podcast the five strategies, the five processes, that make her firm, striveX, a ‘team first’ business that's delivered the growth, the results, that she's now experiencing.I hope you enjoy this conversation with arguably one of the most vocal people on social media, Rachel Harris. You will see the depth in the way she manages and leads her business around her team. Please go to www.humanisethenumbers.online or to your favourite podcast platform. I'll see you there.Scroll down on this episode page for the contact information for Rachel and for the additional, downloadable resources mentioned in this podcast.