In this fascinating episode of the CanadianSME Small Business Podcast, we delve into the transformative role of artificial intelligence in retail with Michelle Grant, Director of Strategy and Insights at Salesforce. With her extensive experience, Michelle provides a strategic vision for integrating AI technologies that revolutionize how retailers interact with their customers. This conversation focuses on the insights from the Salesforce and Retail AI Council report, exploring how AI is shaping the landscape of Canadian retail and beyond.Key Highlights:Michelle discusses the significant findings from the recent collaborative report between Salesforce and the Retail AI Council, shedding light on key trends and strategies for SMEs to adopt AI effectively.Exploration of how Canadian retailers are utilizing generative AI to enhance personalization and operational efficiencies, demonstrating the technology's potential to revolutionize customer experiences.The importance of a robust data strategy as the backbone of successful AI implementations, with practical steps for SMEs to develop such strategies.Key considerations and advice for SMEs exploring or expanding their AI strategies within the retail sector, highlighting potential pitfalls and strategic planning.Insights into how AI can be leveraged by SME retailers to not just personalize but truly immerse and enhance the customer experience, setting new standards in the retail industry.We would like to thank Michelle Grant for her invaluable insights and for leading us through the complexities and opportunities of AI in retail. Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this informative episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with Natasha Walji, Managing Director at Google Canada. Natasha brings her vast experience and passion for empowering small and medium businesses (SMEs) to the digital forefront, helping them navigate and thrive in the global marketplace. With her background in poverty alleviation, public health, and support for children with disabilities, coupled with her role as an angel investor and recognition as one of Canada's Top 100 Most Powerful Women, Natasha exemplifies leadership with a deep sense of purpose.Key Highlights:Discussion on the latest trends observed in Canadian SMEs expanding their reach globally, showcasing their innovative approaches to overcoming barriers.Insights into what is propelling Canadian SMEs to explore and enter new markets around the world.Examination of the hurdles SMEs face when exporting goods and services to other markets, emphasizing the importance of preparedness and strategic planning.Practical advice for SMEs starting their journey towards international expansion, highlighting initial steps and considerations for sustainable growth.Tools and strategies to help SMEs tailor their offerings to different audiences, ensuring cultural relevance and customer engagement.How SMEs can fully leverage opportunities in new markets to fuel growth and success.Techniques for SMEs to build brand awareness in new markets while ensuring products are culturally relevant.Sharing inspiring examples of Canadian SMEs that have successfully expanded their operations internationally.A heartfelt thank you to Natasha Walji for sharing her invaluable insights into SME international expansion. Her expertise not only illuminates the path for Canadian businesses looking to go global but also underscores the critical role of digital tools and strategic planning in achieving international success.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this inspiring episode of the CanadianSME Small Business Podcast, we sit down with Julie Anthony, Founder & CEO of Shoppers Confidential Inc. Julie's journey from her early beginnings in St. John's to becoming a notable figure in the customer experience management industry is nothing short of remarkable. As an accomplished leader and angel investor, Julie has dedicated her career to transforming how businesses understand and improve their customer interactions. Shoppers Confidential, under her leadership, has become a cornerstone in providing bespoke customer experience solutions that not only meet but exceed the expectations of today’s discerning consumers.Key Highlights:Julie shares her path to founding Shoppers Confidential, driven by a passion for exceptional customer service and her experiences across Canada.Julie emphasizes the importance of meticulously measuring customer experiences as a crucial aspect of modern business strategy. Exploring the significance of competitor intelligence, Julie explains Shoppers Confidential’s approach to gathering and utilizing competitor insights to enhance client strategies, highlighting the evolution of this practice with recent advances in technology and data analytics.Reflecting on the challenges posed by the global pandemic, Julie discusses how Shoppers Confidential adapted its strategies to maintain and even enhance client engagement in the face of unprecedented market conditions.Looking ahead, Julie shares her insights on the evolving landscape of customer experience. She speculates on the increasing role of digital platforms and how technologies like AI and machine learning are set to revolutionize personalized customer interactions.We would like to thank Julie Anthony, for joining us and sharing her profound insights and visionary leadership in customer experience management. Her dedication to enhancing business-client relations and empowering companies with innovative solutions offers invaluable lessons to all aspiring entrepreneurs and established business owners alike.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this compelling episode of the CanadianSME Small Business Podcast, we were honored to host Jason Falovo, Vice President and General Manager at Cradlepoint Canada. Jason brings over two decades of rich experience in the technology sector, with a focus on enterprise software, networking, and notably, the transformative power of 5G wireless strategies, IoT smart devices, and cybersecurity. His tenure at Cradlepoint, a part of Ericsson, has been marked by guiding Canadian organizations through their digital transformation, highlighting the potential of 5G and IoT technologies to revolutionize business operations.Key Highlights:Jason discusses the impact of 5G wireless networking on small businesses, emphasizing the technology's role in driving innovation and connectivity.Insights into how IoT smart devices and AI are reshaping business operations, offering strategies for SMEs to integrate these technologies.Jason highlights pressing cybersecurity threats for SMEs and offers strategies for protecting digital assets, with a focus on ransomware defense.The importance of strategic wireless technology implementation to foster business growth and the common pitfalls SMEs should avoid.Jason shares emerging technologies that SMEs should watch out for and advice on staying agile in the rapidly evolving tech landscape.We extend our deepest gratitude to Jason Falovo for sharing his invaluable insights on leveraging wireless networking, IoT, AI, and robust cybersecurity measures to navigate the digital transformation landscape. His expertise provides a crucial roadmap for SMEs aiming to innovate, grow, and secure their operations in today's technology-driven era.A heartfelt thank you to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support in bringing these critical conversations to the Canadian small business community.Stay tuned to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enlightening discussions, expert advice, and the latest updates to support your entrepreneurial journey.

In this enlightening episode of the CanadianSME Small Business Podcast, we delve into the world of digital design with Darrell Corriveau, VP of Digital at Q30 Design Inc. Darrell's extensive career in leading design strategies across government, healthcare, and financial services sectors showcases his exceptional ability to bring digital experiences to life. His commitment to fostering cross-functional collaboration and his role as an educator in Interaction Design at George Brown College highlight his multifaceted contributions to the design community.Key Highlights:Darrell discusses the significance of involving the design team early in projects, illustrating how this approach can streamline processes and lead to more effective outcomes.Insights into how the design process aids in identifying potential risks and the strategies employed to mitigate these risks effectively.Exploring how design fosters innovation within teams and projects, highlighting the impact of design thinking on business advancements.Darrell shares Q30 Design Inc.'s approach to integrating accessibility principles into digital projects, emphasizing the importance of creating inclusive experiences.A look at emerging trends shaping the future of design and how Q30 Design Inc. is preparing to navigate these changes to stay at the forefront of digital design.A heartfelt thank you to Darrell Corriveau for sharing his insights on the transformative power of design in today’s digital landscape. His expertise underscores the critical role design plays in simplifying complex projects, uncovering risks, fostering innovation, and creating accessible and engaging digital experiences.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca   for more inspiring stories and practical advice. Let's continue to explore the boundless possibilities of design and innovation in our businesses.

In this episode of the CanadianSME Small Business Podcast, we explore the transformative world of Agile methodologies with Anton Skornyakov, Co-Founder and Managing Director of Agile.Coach. With an impressive background that spans continents and industries, Anton brings a rich blend of academic knowledge and practical entrepreneurial experience to the forefront. Through Agile.Coach, he has guided numerous organizations to refine their work processes, enhancing their adaptability and maximizing value delivery across various projects.Key Highlights:Insight into Anton's path to entrepreneurship and the founding of Agile.Coach, including the challenges faced and overcome in establishing the venture.An exploration of the concept of 'slicing work' and its significance for businesses aiming to optimize their operations for better control and value creation.Discussion on common project planning mistakes and how Agile methodologies offer solutions to mitigate these issues, emphasizing the importance of starting with work slicing.Anton shares how the principles of Agile can be applied beyond tech projects, benefiting organizations across commercial, nonprofit, and public sectors.Strategies for companies to enhance their adaptability and foster a culture that is receptive to change and innovation.A heartfelt thank you to Anton Skornyakov for joining us and imparting his wisdom on the Agile approach and "The Art of Slicing Work." Anton's insights provide small businesses with a fresh perspective on tackling their challenges, highlighting the pivotal role of adaptability, process optimization, and teamwork in navigating the path to success.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Website: https://slicingwork.com/Business: https://agile.coach/de/Book: https://www.amazon.com/Art-Slicing-Work-Navigate-Unpredictable-ebook/dp/B0CX22Z6G7Remember to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for ongoing inspiration, advice, and the latest in business trends.

In this engaging episode of the CanadianSME Small Business Podcast, we're delighted to have Val Steed, CPA, MA, CITP, and Director of Accountants at Zoho Corporation. With a remarkable career spanning three decades in accounting and technology, Val brings a depth of knowledge and experience to the table. Recognized twice as one of Accounting Today’s Top 100 Influential Accounting Professionals and an alumnus of Utah State University, Val's journey includes notable tenures at Deloitte Haskins and Sells, Hansen, Steed, Bradshaw & Malmrose P.C., and various prestigious roles within the AICPA. Currently, he applies his expertise at Zoho Corporation to support and guide accountants globally. This episode covers Val's insights on common cash flow issues for small businesses, effective strategies for improving cash flow, the role of technological tools in financial management, and advice for startups on managing their finances. Val also shares his thoughts on future trends in cash flow management for small businesses.Key Highlight Points:• Val discusses the most typical cash flow challenges small businesses face.• Effective methods that small businesses can adopt to enhance their cash flow.• How tools offered by Zoho can assist small businesses in better managing their cash flow.• Val provides crucial tips for startups and entrepreneurs on managing cash flow effectively from the beginning.• Insights into the evolving trends and future directions in cash flow management for small businesses.We are immensely grateful to Val Steed for joining us and imparting his extensive knowledge on small business cash flow management. His expertise has shed light on the critical aspects of achieving financial stability and growth, offering valuable strategies and tools for effective financial handling. Our sincere thanks to Val for his contributions, and to our partners – RBC, UPS, and Xero – for their support. To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine and visit www.canadiansme.ca  for more empowering and insightful content.

In this latest episode of the CanadianSME Small Business Podcast, we dive into the world of eCommerce with Jeeven Joseph, the head of Presales and Customer Success teams at Zoho Inventory. With over seven years at Zoho, Jeeven has played a pivotal role in forming strategic partnerships and expanding the product's marketplace ecosystem. His extensive experience in driving growth and collaboration across functional teams has positioned him as a key player in the realm of eCommerce solutions.Key Highlights:Jeeven discusses the critical factors businesses should consider when choosing between establishing their own online store or expanding their presence in marketplaces, including the implications for branding and customer reach.Insights into the challenges of managing both an online store and marketplace channels, with strategies for navigating these complexities effectively.Examples of businesses that have successfully leveraged both branded online stores and marketplace presence, highlighting the strategies that led to their success.How Zoho Commerce and Zoho Inventory aid businesses in managing their online and marketplace operations efficiently, focusing on features that are particularly beneficial for small businesses.Discussion on the essential market trends and changes in today's eCommerce environment, with advice on how businesses can remain agile and responsive, especially in managing inventory and orders.We thank Jeeven Joseph for sharing his profound insights into eCommerce strategy, the importance of balancing multiple sales channels, and the utilization of technology to streamline business operations. His guidance offers invaluable lessons for businesses looking to navigate the complex eCommerce landscape successfully.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more insightful episodes that empower your entrepreneurial spirit.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Reshma Suvish, the marketing head for Zoho’s finance and operations suite of products. Bringing over a decade of experience from her tenure at Zoho and a rich background that includes working at The World Bank, Reshma delves into the critical role of billing processes in shaping customer experiences. This discussion covers innovative billing strategies, leveraging technology to enhance billing operations, optimizing billing for subscription models to boost customer loyalty, and preparing for future trends in billing operations.Key Highlight Points:• Discussion on transforming the billing process from a transactional to an experiential customer touchpoint.• Common billing issues for SMBs and innovative solutions to enhance customer satisfaction.• How small businesses can use technology, like Zoho Billing, to streamline billing processes.• Strategies for subscription-based businesses to improve customer loyalty through billing.• Insights into upcoming billing trends and how businesses can adapt to these changes.We are immensely grateful to Reshma Roy for her insightful contributions to the episode, highlighting how strategic billing practices can fortify customer relationships. Her expertise offers practical advice for businesses looking to innovate their billing processes, integrate technology effectively, and stay abreast of future trends to maintain customer satisfaction and loyalty.Our appreciation extends to our partners – RBC, UPS and Xero – for their support in bringing these valuable discussions to our audience. For those inspired by Reshma's insights and seeking more informative content, subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca.

In this episode of the CanadianSME Small Business Podcast, we welcome Val Steed, CPA, MA, CITP, and Director of Accountants at Zoho Corporation. Bringing over three decades of experience in accounting and technology, Val is an esteemed figure in the industry, recognized twice as one of Accounting Today’s Top 100 Influential Accounting Professionals. His illustrious career includes roles at Deloitte Haskins and Sells, Hansen, Steed, Bradshaw & Malmrose P.C., and notable contributions in the AICPA. Currently, Val uses his expertise at Zoho Corporation to support and guide accountants globally. In our conversation, Val discusses the importance of small businesses collaborating with accountants, the essential documents and tech tools for streamlined accounting processes, strategies for effective communication between businesses and their accountants, and the strategic insights accountants provide to help SMBs become more profitable and financially stable in the long term.Key Highlight Points:• Understanding why small businesses should work with accountants beyond traditional tax filing and accounting services.• Insights on necessary documents and technology tools that streamline accounting processes for small businesses.• Effective communication strategies between small businesses and their accountants for securing funds and optimizing financial strategies.• Recommendations on the ideal frequency for small businesses to engage with their accountants.• The kind of strategic insights small businesses can expect from their accountants to enhance profitability and financial stability. We extend our gratitude to Val Steed for his enlightening insights on the pivotal role of accountants in the success and growth of small businesses. Val’s expertise illuminates the diverse contributions of accountants in effective financial management and strategic advisory. A special thanks to Val for sharing his valuable knowledge with us. We also thank our partners – RBC, UPS, and Xero – for their support. To our listeners, we encourage you to subscribe to CanadianSME Small Business Magazine for more inspiring content and visit www.canadiansme.ca  for additional information on empowering your business.

In this engaging episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Martin Fox, the Managing Director of Robert Walters Canada. From his beginnings in Dublin to making significant strides in London and finally bringing his expertise to Toronto, Martin has played a crucial role in the recruitment landscape, guiding top-tier professionals across various sectors. Under his leadership, Robert Walters' first Canadian office focuses not just on recruitment but on empowering people and organizations to unlock their potential. Martin's insights into the hybrid work model, addressing commute concerns, enhancing workplace culture, and leveraging technology provide a comprehensive view of the modern work environment.Key Highlights:Martin discusses strategies for companies to balance in-office and remote work, emphasizing the importance of creating a compelling office environment.Insights into how companies can mitigate the impact of long commutes on employee satisfaction and productivity.The significance of mentorship and training programs in attracting in-office attendance and their impact on workplace culture and employee development.Martin's perspective on the future of hybrid work arrangements and key considerations for companies to remain adaptable.Recommendations on essential technologies and digital tools that facilitate a productive and engaging hybrid work model.We extend our deepest thanks to Martin Fox for his invaluable contributions on navigating the complexities of the contemporary work environment. Martin's expert advice offers our audience practical solutions for embracing hybrid work, enhancing employee satisfaction, and fostering a culture of continuous improvement.A heartfelt thank you to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support of the CanadianSME Small Business Podcast. Their contributions enable us to bring these critical insights to our small business community.To our dedicated listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more inspirational stories, strategic advice, and the latest trends. Let’s continue to innovate, adapt purposefully, and support each other in our collective journey towards success.

In the latest episode of the CanadianSME Small Business Podcast, we were honored to have Garry Thaniel, Senior Director and General Manager of eBay Canada, share his profound insights on e-commerce growth and innovation. With an illustrious career that spans over a decade in the retail and e-commerce sector, Garry's experiences have been pivotal in enhancing eBay Canada's support for small and medium-sized businesses (SMBs). From technological advancements to digital transformation strategies, Garry discusses eBay's role in empowering Canadian SMBs to thrive in the global digital marketplace, highlighting success stories, and offering actionable advice for businesses embarking on their e-commerce journey.Key Highlights:Insights into how eBay Canada has tailored its platform to meet the unique needs of Canadian SMBs.Exploration of new tools and innovations introduced by eBay to help SMBs expand their reach and improve efficiency.The importance of incorporating marketplaces as sales channels and resources for SMBs starting their digital journey.Success stories from Canadian SMBs on eBay and the strategies that drove their success.Strategies and technologies that SMBs can utilize to enhance customer experience and stand out in the digital marketplace.We extend our deepest gratitude to Garry Thaniel for enlightening us with his expertise and insights on leveraging e-commerce for business growth. This episode not only demystifies the digital marketplace for Canadian SMBs but also empowers them with strategies to harness the full potential of platforms like eBay.Our appreciation goes out to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their support of the CanadianSME Small Business Podcast.For those inspired to take their business to new heights in the e-commerce space, we encourage you to dive deeper into the strategies discussed today. Remember, the journey to digital success is continuous, and with the right approach, your business can achieve remarkable growth and innovation.Subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more inspirational stories and valuable insights into the world of Canadian small business.

In this enlightening episode of the CanadianSME Small Business Podcast, we welcome Courtney Elling, a prominent Hybrid Work Leader at Cisco Canada. Courtney brings her extensive experience in spearheading digital transformation and guiding Canadian organizations through the nuances of hybrid work environments and the digitization of the real estate sector. As a fervent advocate for flexible work practices and sustainable workspace solutions, her insights are shaping the evolving landscape of our professional environments. Beyond her professional endeavors, Courtney is passionate about spending quality time outdoors with her family and contributing to non-profit organizations.Key Highlights:Courtney discusses the critical findings of Cisco Canada's Reimagining Workspaces Survey, focusing on their implications for Canadian businesses and how these insights can inform more supportive work environments.Insights into the factors fueling a preference for office work and strategic responses organizations can employ to accommodate this trend effectively.Identification of prevalent gaps in the office experience and practical strategies for businesses to enhance collaboration and employee satisfaction.Key elements that businesses should consider when redesigning their workspaces for the future, including the integration of sustainability and technology.With AI and security often overlooked, Courtney highlights essential steps for organizations to prioritize these critical aspects in their workspace redesign efforts.Our deepest thanks to Courtney Elling for her invaluable contributions to this discussion on the future of workspaces, digital transformation, and the pivotal role of sustainable, people-centric design principles. Her expertise offers a rich source of guidance for businesses eager to navigate the complexities of adapting to hybrid workspaces and the broader digital transformation of their operations.We extend a special appreciation to our partners: RBC, UPS, Xero, and Constant Contact, whose ongoing support is essential in delivering these critical conversations to our small business community.Be sure to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging stories, strategic advice, and the latest trends shaping Canadian entrepreneurship.

In this thought-provoking episode of the CanadianSME Small Business Podcast, we had the distinct pleasure of hosting Muraly Srinarayanathas, the Co-Founder and Executive Chairman of 369 Global. Muraly's journey from growing up as a third culture kid to becoming a serial entrepreneur and a visionary in global strategy exemplifies his commitment to creating inclusive and scalable business solutions. With over two decades of experience in international business and a deep-seated passion for diversity, Muraly has significantly contributed to skills training, workforce development, and the innovative use of Blockchain technology to tackle global challenges.Key Highlights:Muraly shares the inspiration behind the founding of 369 Global and the core mission driving his business ventures, highlighting how his unique background and global perspective have shaped the company's strategies.Insights into how 369 Global is leveraging Blockchain technology to benefit Canadian SMEs, including specific projects aimed at impacting the SME landscape positively.Key components of digital transformation essential for Canadian SMEs to succeed in the global marketplace.Muraly discusses effective strategies for cultivating a culture of innovation within small businesses.The importance of civic engagement and collaboration with different sectors as a pathway for small business growth.A huge thank you to Muraly Srinarayanathas for his insightful contributions to this episode. His forward-thinking leadership at 369 Global serves as an inspiration for entrepreneurs aiming to leverage innovation, Blockchain technology, and collaborative efforts to make a significant impact.We hope this episode motivates you to explore the boundaries of innovation, understand the transformative potential of Blockchain, and pursue collaborative ventures that not only advance your business but also contribute to societal progress.Special thanks to our partners: RBC, UPS, Xero, and Constant Contact, whose support is invaluable in bringing these vital discussions to the small business community.For more empowering stories and advice, make sure to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Murtaza Khambati, the visionary Founder & CEO of Telkoware. With a passion for technology and a deep commitment to supporting the growth of small and medium-sized businesses, Murtaza has made significant strides in the tech industry. Telkoware is renowned for its comprehensive services, including website design, digital marketing, software development, and mobile app creation, all designed to propel businesses into the digital age successfully.Key Highlights:Murtaza shares the inspiration behind founding Telkoware and its mission to assist small businesses, along with the challenges encountered and strategies for overcoming them.Insights into current digital marketing trends that small businesses need to be aware of to stay competitive.Discussion on how digital transformation has reshaped the small business landscape and the essential steps for businesses to embrace this change.Exploration of how AI technologies can benefit small businesses and the most impactful applications.Murtaza outlines Telkoware's strategies for global expansion and offers advice for aspiring entrepreneurs looking to make their mark in the digital space.A heartfelt thank you to Murtaza Khambati for joining us on the CanadianSME Small Business Podcast. His insights into leveraging technology for business growth and navigating the digital landscape are invaluable for entrepreneurs and small businesses alike. Murtaza's dedication to enhancing the digital capabilities of SMEs is not only inspiring but also instrumental in driving the future of business innovation.Shoutout to our sponsors for more information find their links below:RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.htmlUPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAXero: https://www.xero.com/ca/?source=CanadianSMEConstant Contact:  https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand   To our valued listeners, we encourage you to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more enriching content, expert advice, and stories of entrepreneurship that inspire and guide.

In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with James Cooper, a dedicated barrister and solicitor specializing in legal support for small businesses and self-represented litigants. With his law office based in the Toronto area, James brings a unique and creative approach to legal services, focusing on negotiating and mediating partnership disputes to help businesses manage their legal fees effectively. His commitment to providing flexible legal solutions underscores the importance of accessible legal aid for the growth and sustainability of small businesses.Key Highlights:James discusses his inspiration for specializing in legal aid for small businesses and the rewarding aspects of working closely with these entities.An exploration of the typical causes behind the dissolution of business partnerships, emphasizing the importance of understanding and addressing these issues proactively.James shares effective mediation strategies that facilitate amicable settlements between disputing business partners, highlighting the value of preserving business relationships.Insight into assisting partners in parting ways amicably, with examples of positive outcomes achieved through strategic negotiation rather than litigation.The significance of fostering clear communication and understanding to prevent disputes and ensure a healthy partnership dynamic.We extend our heartfelt gratitude to James Cooper for joining us and sharing his invaluable insights into navigating the complexities of business partnerships and legal disputes. His expertise is not only a lifeline for small business owners facing legal challenges but also a beacon guiding them towards effective conflict resolution and partnership management.Special thanks to our partners: RBC, UPS, Xero, and Constant Contact, for their unwavering support of the CanadianSME Small Business Podcast. Their contributions are essential in bringing these important conversations to you, our small business community.Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging content, expert advice, and the latest updates to help your business succeed.

In this captivating episode of the CanadianSME Small Business Podcast, we're thrilled to feature Avein Porwal, the Creative & Marketing Officer at Avefy and a standout figure at Ottawa Tech Heroes. Avein's career is a fascinating tale of transformation, transitioning from the structured world of accounting and finance into the dynamic sphere of digital marketing, branding, and creative design. His expertise encompasses a unique blend of design brilliance, search engine optimization (SEO) strategies, and marketing acumen, dedicated to elevating brands from their foundational stages to towering heights of success. Avein's personal journey underscores the transformative power of pursuing one's passions and the critical role of innovative branding in propelling business growth.Key Highlights:Avein shares his transformative journey from accounting to the creative industries, offering insights into how lessons from his initial career have been instrumental in his success in branding and design.Discusses the philosophy behind effective branding and common pitfalls businesses face as they grow, alongside strategies to evolve branding to meet changing market demands.Explores how design transcends mere aesthetics to become a powerful communicator of a brand's core message, with examples of design's role in revamping a client's digital identity.Avein emphasizes the importance of prioritizing quality in branding and design efforts, illustrating how this principle has driven long-term benefits for his clients at Avefy.Offers foresight into emerging trends in branding and design, shedding light on how Avefy is preparing to integrate these trends to deliver innovative solutions to clients.Our heartfelt thanks to Avein Porwal for his invaluable contributions to this episode. Avein's narrative from finance to the zenith of creative achievement exemplifies the incredible impact of following one's passion and leveraging innovative branding to transform the business landscape.We're immensely grateful for the wisdom Avein shared today, providing a beacon for entrepreneurs and business leaders to navigate the complexities of the digital market with confidence and originality. These discussions enrich our collective knowledge and challenge us to envision and execute branding and design with greater ambition and insight.Special appreciation to our partners, RBC, UPS, Xero, and Constant Contact, for their steadfast support in fostering the growth of small and medium-sized businesses across Canada. Their dedication is a pillar of strength for the entrepreneurial community.Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for more engaging conversations and cutting-edge business insights.

In this engaging episode of the CanadianSME Small Business Podcast, we had the pleasure of hosting Dr. Shamel Addas, Associate Professor & Distinguished Research Fellow of Digital Technology at Smith School of Business. With a multifaceted background that traverses engineering and information systems, Dr. Addas delves into the intricate dynamics of IT use in the workplace, focusing on the pivotal role of email. Through his expert lens, we explore the dual-edged sword of email interruptions and their tangible effects on work performance and employee well-being. Dr. Addas unveils the nuances of disruptive email content, offers sage advice on fostering mindfulness through strategic email management, and shares enlightening lessons from global best practices. Furthermore, the conversation ventures into the promising realm of AI in enhancing email productivity and strategies for harmonizing technology use with employee wellness.Key Highlights:Insightful analysis on the impact of email interruptions, identifying the types of emails that significantly disrupt work and strategies to mitigate these effects.Exploring the relationship between email management practices and increased mindfulness among employees, leading to improved performance and well-being.A comparative look at how different countries leverage email effectively and how these strategies can be adapted for diverse business environments.An in-depth discussion on the transformative potential of AI in streamlining email management and boosting overall productivity.Strategies for businesses to balance technology use with employee wellness, ensuring a synergistic relationship that promotes a healthy work environment.We extend our heartfelt gratitude to Dr. Shamel Addas for imparting his valuable insights and pioneering research, offering our listeners actionable strategies to navigate the complex landscape of email management. This episode is a treasure trove of wisdom for small business owners seeking to enhance workplace productivity and employee satisfaction.A special acknowledgment goes to our esteemed partners: Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive Email partner Constant Contact. Your unwavering support plays a crucial role in equipping our community with the essential tools and knowledge for thriving in the business world.Stay inspired and ahead of the curve by subscribing to CanadianSME Small Business Magazine at www.canadiansme.ca.  Join us in embracing innovative practices and insights that fuel the entrepreneurial journey.

In this compelling episode of the CanadianSME Small Business Podcast, we're honored to have Roxy Young, Reddit's Chief Marketing and Consumer Experience Officer, as our guest. Roxy, the first LATNIX female in Reddit's C-Suite, brings a wealth of knowledge and experience, sharing her journey and the pivotal role she has played in enhancing global community engagement on Reddit. Throughout the episode, we delve into the introduction of Reddit Pro, its impact on small businesses, the importance of engaging Canadian brands with Reddit communities, success stories, practical advice, and a glimpse into the future developments from Reddit aimed at supporting small businesses. Roxy's insights offer an invaluable perspective on the power of digital communities and the strategic approaches businesses can adopt to thrive in the digital age.Key Highlight Points:A strategic initiative designed to foster community engagement for businesses, offering new ways to connect with audiences.Positive feedback from the business community and success stories highlighting the adoption of Reddit Pro.Strategies for Canadian brands to authentically engage with audiences on Reddit, with best practices for meaningful interactions.Real-world examples of the impact of community engagement on Reddit and actionable advice for small businesses.Anticipated developments from Reddit to empower small businesses and strategies for staying ahead in the digital landscape.We express our deepest gratitude to Roxy Young for her enlightening participation in this episode. Her expertise has not only highlighted the importance of digital communities like Reddit for small businesses but also showcased the vast opportunities they provide for engagement, growth, and success. Additionally, we're thankful for the unwavering support of our partners: RBC, UPS, Xero, and Constant Contact. Their dedication greatly contributes to the wealth of knowledge we're able to share with you. Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca  for the latest business insights and inspiration.

In this compelling episode of the CanadianSME Small Business Podcast, we had the privilege of speaking with David Souaid, Chief Revenue Officer and board member at Journey Capital (formerly OnDeck Canada). With an illustrious career in the FinTech industry, David's journey from co-founding Evolocity Financial Group to leading Journey Capital (formerly OnDeck Canada) is a story of innovation, resilience, and unwavering commitment to empowering small businesses.Key Highlights:David shares his initial draw to the FinTech space and his passion for supporting SMEs, alongside crucial lessons for aspiring leaders.Strategies that helped overcome the hurdles of recent economic downturns and their influence on Journey Capital's (formerly OnDeck Canada) small business support approach.The role of technology in streamlining the lending process, distinguishing Journey Capital's (formerly OnDeck Canada) from traditional lenders, and David's excitement about FinTech's emerging trends.Predictions for the small business lending landscape over the next decade and the significance of embedded finance in shaping this future.David's number one business tip for entrepreneurs, reflecting the guiding principles of his success with Journey Capital (formerly OnDeck Canada).A heartfelt thank you to David Souaid for sharing his invaluable insights and experiences with us. This episode not only highlighted the significant role of FinTech in supporting small businesses but also provided a roadmap for entrepreneurs navigating the complexities of modern lending.We extend our appreciation to our partners, including Exclusive Banking partner RBC, Exclusive shipping partner UPS, exclusive accounting software partner Xero, and exclusive E-mail partner Constant Contact, for their continued support of the CanadianSME Small Business Podcast.Stay informed, stay inspired, and continue to explore the potential of FinTech in your entrepreneurial journey by subscribing to CanadianSME Small Business Magazine at www.canadiansme.ca.