The Provider Playbook

The Provider Playbook

Welcome to The Provider Playbook, the podcast that explores bold ideas for the future of disability support. Join us as we talk to industry experts, service providers, support coordinators, and other stakeholders about the latest developments, trends, and innovations in the NDIS.

In this podcast, Rachel and Chris, two passionate advocates of disability support, share their expertise and insights on how to grow and improve your NDIS business. Rachel is the owner of Allara Services, an NDIS registered provider that offers high-quality and person-centred support to individuals with a disability. Chris is the founder of Grow DSP, a consultancy firm that helps NDIS providers grow and scale their businesses

Each episode of The Provider Playbook features engaging conversations with industry leaders, as well as practical tips and advice on how to navigate the complex world of disability support. Whether you're a provider looking to improve your service delivery, a support coordinator seeking to connect your clients with the best providers, or a stakeholder interested in the future of disability support, this podcast has something for you.

So, if you're ready to join the conversation and explore bold ideas for the future of disability support, subscribe to The Provider Playbook today on Buzzsprout, Apple Podcasts, Spotify, or wherever you listen to podcasts. Don't forget to leave us a review and share the podcast with your colleagues, friends, and followers on social media.

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Episodes

Redefining Inclusion: How the Trout Brothers Are Shaping Accessible Fitness and Education
2d ago
Redefining Inclusion: How the Trout Brothers Are Shaping Accessible Fitness and Education
Welcome to another insightful episode of the Provider Playbook! In this episode, Chris and Rachel are joined by brothers Tommy and Jackson Trout, each bringing a unique perspective to the conversation. Tommy is a social entrepreneur, disability educator, and founder of WeFlex and Inclusive-AF, while Jackson, an animator and educator, shares how he uses his autism to deep-dive into history and complex subjects.The discussion kicks off with Tommy sharing the mission behind WeFlex and Inclusive-AF, organizations dedicated to making fitness and health services more accessible for people with disabilities. Jackson delves into the importance of understanding history and how unequal treatment often leads to discrimination, drawing parallels between societal challenges and their personal journeys.As the episode unfolds, Tommy breaks down what it means to be "Inclusive AF" and why inclusivity in health, fitness, and allied health services is crucial for better outcomes. He also shares his top five factors that drive success in training and development, offering practical tips for those working in the disability and fitness sectors.Join us for a powerful conversation that blends personal insight, professional experience, and the shared goal of making the world more inclusive and accessible for all.For more insights and tips on becoming an industry-leading provider, connect with us on social media:Chris:NDIS Ninja: instagram.com/NDISNinjaGrowDSP: GrowDSP.com.auRachel:Allara Services: AllaraSupportservices.com.auRachel Carey - The Powerhouse Woman: instagram.com/officialrachelcareyConnect with Tommy and Jackson:Inclusive-AF: https://inclusive-af.com/Tommy's Instagram: https://www.instagram.com/troutie_/Jackson's Instagram: https://www.instagram.com/jackson_t_trout/Timestamps:0:00 - Introduction4:35 - Weflex & Inclusive AF11:17 - The importance of history26:21 - Unequal treatment is discrimination33:42 - What is Inclusive AF?47:41 - Top 5 factors in training for better outcomes
Leading Global Impact: How Yasser Zaki is Redefining Disability Support Worldwide
Oct 10 2024
Leading Global Impact: How Yasser Zaki is Redefining Disability Support Worldwide
Welcome to another exciting episode of the Provider Playbook, where Chris and Rachel are joined by Yasser Zaki, the visionary CEO behind Tender Loving Care (TLC), a global NDIS-registered service provider making waves in the disability sector.In this episode, Yasser shares his incredible journey, from working in sales to becoming a leader in the disability space, building an organization that spans across eight countries and transforms lives with innovative services. Dive deep into thought-provoking discussions, including the sustainability of working from home, the impact of technology on intelligence, and how TLC is empowering individuals with disabilities around the world.Yasser also recounts his mentorship experience with Richard Branson and the valuable lessons he learned from both the streets and the boardroom, highlighting how risk management and perseverance have shaped his leadership style.Join Chris, Rachel, and Yasser as they explore the profound impact TLC is making, from accessible travel to inclusive employment opportunities, and discover the personal philosophy that drives Yasser to push the boundaries of what's possible in the disability sector.For more insights and tips on becoming an industry-leading provider, connect with us on social media:Chris:NDIS Ninja: instagram.com/NDISNinjaGrowDSP: GrowDSP.com.auRachel:Allara Services: AllaraSupportservices.com.auRachel Carey - The Powerhouse Woman: instagram.com/officialrachelcareyConnect with Yasser:TLC: https://www.tlcdisabilityservices.com.au/Instagram: https://www.instagram.com/yasser.zaki.9/Timestamps:0:00 - Introduction7:15 - Is working from home sustainable?12:22 - Is technology making people less intelligent?24:06 - Yasser’s incredible story28:24 - From sales to disability sector32:52 - TLC35:18 - Yasser & Richard Branson43:57 - Lessons learnt from the streets to mentoring
How The NDIS Changed My Life: Living With A Disability Before and After The NDIS, A Conversation with Kevin Finlayson
Jul 25 2024
How The NDIS Changed My Life: Living With A Disability Before and After The NDIS, A Conversation with Kevin Finlayson
In this exciting episode of the Provider Playbook, we dive into the transformative journey of Kevin Finlayson. From enduring hardships that felt like living in a concentration camp to finding hope and freedom through the NDIS, Kevin's story is a powerful testament to resilience and change.Join Chris and Rachel as they explore Kevin's life before and after the NDIS, delving into the stark contrast between his struggles and his newfound independence. Kevin shares his candid experiences of navigating the support systems, highlighting the profound impact the NDIS has had on his life.Discover how the NDIS became a lifeline for Kevin, enabling him to reclaim his autonomy and pursue his passions. Alongside Kevin, we discuss the importance of comprehensive support networks, the transformative power of the NDIS and most importantly... how to sell a PEN.Tune in to hear how Kevin's journey from hardship to empowerment serves as an inspiring example of the positive change the NDIS can bring to those living with disabilities.For more invaluable tips on becoming an industry-leading provider, be sure to follow us on social media: Chris: NDIS Ninja: instagram.com/NDISNinjaGrowDSP: GrowDSP.com.auProvider Growth: www.providergrowth.com.au Provider Impact Summit: https://www.providerimpactsummit.com.au/ Rachel: Allara Services: AllaraSupportservices.com.au Rachel Carey - The Powerhouse Womanhttps://www.rachelcarey.com.au/Instagram.com/officialrachelcarey
Home Is Where The Heart Is: My Journey From Living Abroad and A Health Scare to Creating Beautiful Homes and Empowering Lives, A Conversation With Karen Abdallah
Mar 5 2024
Home Is Where The Heart Is: My Journey From Living Abroad and A Health Scare to Creating Beautiful Homes and Empowering Lives, A Conversation With Karen Abdallah
Welcome to Episode 12 of the Provider Playbook! In this compelling episode, join us on a journey with Karen Abdallah as she opens up and shares her triumph over adversity. From receiving a life-altering brain tumour diagnosis while living abroad to rediscovering purpose back home in Australia, Karen's story unfolds with resilience and inspiration.Discover how Karen's personal odyssey led to the creation of MyLife Housing, an SDA provider committed to transforming lives through beautifully designed homes. Delve into the profound impact of accessible living spaces on independence, community, and the joy of finding one's true home.Chris, Rachel, and Karen further illuminate crucial topics in this episode, shedding light on the SDA journey for participants. From insightful discussions on choosing the right support coordinator to invaluable advice for support coordinators navigating the SDA space.Tune in and be inspired by a story that beautifully combines resilience, purpose, and the creation of homes that truly matter.For more invaluable tips on becoming an industry-leading provider, be sure to follow us on social media:Chris:NDIS Ninja: instagram.com/NDISNinjaGrowDSP: GrowDSP.com.auRachel:Allara Services: AllaraSupportservices.com.auRachel Carey - The Powerhouse Woman: instagram.com/officialrachelcareyConnect with Karen at My Life Housing:Website:https://www.mylifehousing.com.au/ Instagram: instagram.com/mylifehousing
Finding Your Rhythm: My Dance Journey To Establishing Some of Sydney’s Only Inclusive Performing Arts Studios, A Conversation with Zoe Karatzovalis
Feb 27 2024
Finding Your Rhythm: My Dance Journey To Establishing Some of Sydney’s Only Inclusive Performing Arts Studios, A Conversation with Zoe Karatzovalis
Welcome to Episode 11 of the Provider Playbook! This week, we are thrilled to bring you one of our most fun episodes yet! We have a conversation with Zoe, the Founder of Infinite Abilities Performing Arts and a former professional dancer based in Sydney.In the heart of this episode, Zoe unfolds her remarkable dance journey. Having made the bold decision to transition from professional dancing, she shares her story of founding Infinite Abilities Performing Arts. Zoe takes us on a poignant exploration of her commitment to making dance accessible to everyone, particularly those with disabilities. With unwavering dedication, she has already established two disability-only creative arts studios in Sydney, spreading joy and inclusivity through the power of movement.This episode is not just informative; it's a fun and inspiring one. We also chat (and sing) about the hottest songs at the moment, our favourite quotes, and talk about how you know when it's time to expand. Zoe's infectious vibe and commitment to inclusivity make this one of the most enjoyable and uplifting episodes to date. For more invaluable tips on becoming an industry-leading provider, be sure to follow us on social media:Chris:NDIS Ninja: instagram.com/NDISNinjaGrowDSP: GrowDSP.com.auRachel:Allara Services: AllaraSupportservices.com.auRachel Carey - The Powerhouse Woman: instagram.com/officialrachelcareyConnect with Zoe:Instagram: instagram.com/zoekaratWebsite: www.infiniteabilities.com.au/Instagram: instagram.com/infiniteabilities.pa
From The UK To AUS: My Winning Disability Support Model, A Conversation With Farzana Bi
Feb 20 2024
From The UK To AUS: My Winning Disability Support Model, A Conversation With Farzana Bi
Welcome to Episode 10 of the Provider Playbook! This week, we have the pleasure of sitting down with Farzana, the Founder of Apex Support Services, a leading provider in South West Sydney.In this special Valentine's Day episode, Farzana shares her love story, reflecting on the serendipitous moments that led her to meet her now-husband. As the conversation unfolds, Farzana. Rachel and Chris delve into talking about how day programs SHOULD be run, passionately advocating for a transformative approach that she believes should be the standard for ALL day programs. Her passion shines through the screen! Not only is Farzana a valued client of Rachel's, but she also attended the inaugural provider retreat with Chris. Farzana's business ascended to new heights, drawing on insights not only from Chris in the realm of marketing but also from Rachel on the crucial significance of value and making the right hires.But wait, there's more! We also touch on Farzana's SIL house open day, which, to everyone's amusement, Chris wasn't invited to (he’s not happy lol!). She talks on the success of the event. Tune in for a captivating episode filled with love, passion, valuable insights, and a touch of party gossip!FOLLOW for more tips on how to be an industry leading provider! Chris: NDIS Ninja: instagram.com/NDISNinja GrowDSP: GrowDSP.com.au  Rachel: Allara Services: AllaraSupportservices.com.auRachel Carey - The Powerhouse Woman: instagram.com/officialrachelcarey Apex Support ServicesWebsite: https://www.apexsupportservices.org/
Rachel’s Big News, Chris’ Whereabouts and A Glimpse into 2024: A Chat With Your Hosts, Rachel & The NDIS Ninja
Jan 12 2024
Rachel’s Big News, Chris’ Whereabouts and A Glimpse into 2024: A Chat With Your Hosts, Rachel & The NDIS Ninja
Welcome to Episode 7, marking the debut episode of 2024 on the Provider Playbook! Dive in as we engage in a host chat, sharing the latest from our Christmas break and dishing out some juicy details about some recent events.In this episode, Rachel drops a bombshell and unveils some news that you definitely don't want to miss! Curious about Chris's recent whereabouts? We've done some digging and have the inside scoop for you. Plus, Chris has been harbouring a secret, and he spills the beans on an upcoming event he's been gearing up for —tune in to be the first to hear more about the big announcement!But that's not all —get the lowdown on Allara's Bathurst SDA sites, and we take you through the highlights of the Provider Retreat 2. Rachel also unveils her exciting new personal brand, and we share the details of the Jamie Zhu Provider Tour.We also discuss why every provider needs to hop on the YouTube train this year. From insights into the platform's potential to practical tips for providers.Looking ahead to 2024, we explore upcoming events, and what's hot in the provider space. It's a sneak peek into the future you won't want to miss!Tune in for all this and more in Episode 7. Follow us for the latest tips and trends to stay ahead in the industry! Connect with Chris:NDIS Ninja IG: @ndisninja‘Growing Up With Chris’ on YouTubeGrowDSP: GrowDSP.com.auConnect with Rachel:Rachel IG: @officialrachelcareyAllara Services: AllaraSupportservices.com.au