Business owners and executives know quality customer and client care can help differentiate their brand, products, and services so they often lament the poor customer service attitudes displayed by front-line employees. Their first thought is that they need to find a good customer service course to provide employees with training designed to improve customer satisfaction levels. But this is not nearly enough... Listen in as Yvette Bethel explores vital components of People Strategies for Service Success. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down the landing page to sign up for our newsletter.)  You can also access free resources there. Check out the IFB Academy; A unique one of a kind academy where you will learn about a signature system of leadership and trust.  All courses are based on Yvette's award-winning thought leadership.  Click here for more information >> OrganizationalSoul.LearnWorlds.com If you want to connect with Yvette, you can email her at info@orgsoul.com.

I constantly hear employees lament about how hard they work and how their hard work is not noticed. This is because people around them are working just as hard so it has become a basic expectation, not a distinguishing characteristic. Hard work is part of the traditional equation for success but, there are people who automate and/or delegate. Others have figured out how to work three-day weeks that are equally productive.  Listen in to explore two different work ethics.  Both impact and are impacted by leadership and culture.  Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down the landing page to sign up for our newsletter.)  You can also access free resources there. Check out the IFB Academy; A unique one of a kind academy where you will learn about a signature system of leadership and trust.  All courses are based on Yvette's award-winning thought leadership.  Click here for more information >> OrganizationalSoul.LearnWorlds.com If you want to connect with Yvette, you can email her at info@orgsoul.com.

Boundary setting practices can vary widely because we all have different needs when it comes to protecting their space, emotional well-being, privacy, and their time. Boundaries differ in terms of flexibility and porosity so there can be unhealthy boundaries that create tensions and even though healthy boundaries can facilitate inclusion and stronger relationships, they can also fuel tensions.  Listen to Yvette Bethel, podcast host, thought leader and award-winning author as she explores how you can set boundaries effectively. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down the landing page to sign up for our newsletter.)  You can also access free resources there. Check out the IFB Academy. A one of a kind academy where you will learn about a signature system of leadership and trust.  All courses are based on Yvette's award-winning thought leadership. Click here for more information >> OrganizationalSoul.LearnWorlds.com You can email us at info@orgsoul.com if you have questions.

Today Yvette Bethel and Summer Davies discuss micromanagement, providing tips for how to identify it and how to make changes. Summer Davies is the founder of The Leader Shop and an award-winning leadership expert. She is focused on cultivating thriving work environments where people feel equipped, capable, valued, and connected. She believes it is her privilege to coach, teach, and study leaders around the world and her unique depth and breadth of experience have given her an unending passion for helping managers bring to life the leader they want to be, and LOVE leading.  Check out Summer's Website for a free assessment that will help you understand if you are a micromanager.  Here is the link: www.leader-shop.com/ Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down the landing page to sign up for our newsletter.)  You can also access free resources there. Check out the IFB Academy for courses based on our thought leadership in the areas of trust, culture, and leadership at OrganizationalSoul.LearnWorlds.com.

Yvette Bethel shares a potent conversation with Marisa Murray. Marisa is the author of “Blind Spot” and she is a Coach and Speaker who brings over two decades of success in business and technology to leadership roles. A former Partner with Accenture and Vice President at Bell Canada, Marisa has built strategy, business transformation, and change management skills during her accelerated career path. Marisa’s experience spans diverse industries and governments. She specializes in helping business leaders enhance their leadership competencies and improve team performance. She offers customized training with professional facilitation, one-on-one coaching, and team coaching to expand her clients’ performance. You can contact Marisa Murray at www.leaderley.com Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

Our guest, Fernando Colaço is originally from Portugal and currently owns and operates a software development company in Beijing China. He has a varied background which includes marketing and interactive art.  Fernando is a self-taught software designer and developer who has worked in more than 24 countries.   He is currently the CEO of Colaco Technology which is a Creative and Tech Agency in Beijing, founded in 2019. Along with his team, he serves many different industries in China and internationally. Listen in to learn more about how Fernando innovates leadership in the Tech Industry. Fernando is offering a very special discount to our podcast listeners for a limited time.  Here is the link if you would like to learn more: http://colaco.tech/evolve Also, if you would like to contact Fernando, here is the link to his website: http://colaco.tech Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

Michael M. Dillard is a retired US Navy Submarines Chief Petty Officer, Master Training Specialist and NFPA Certified Electrical Safety Compliance Professional with over 20 years of military service.  He is highly skilled in negotiation, quality assurance, project management, course development, contract administration, and more. In this conversation with Michael, we explore trust dynamics based on his experiences in the navy. Michael is a powerful storyteller who animates his responses, making the conversation an interesting one.  Listen in to understand some of the similarities and differences between military and corporate cultures.  Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

James started his career as a software engineer and eventually became the VP of a $4 billion tech company, while there, he discovered his passion for leadership and the impact of being a leader that employees want to follow. Leadership is his passion, and he is committed to the growth of leaders through both his coaching practice and book, The Six-Step Leadership Challenge.  You can contact James at https://jamessaliba.com/your-leadership-potential-3883. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

Leading an organization as a living ecosystem is a very different approach to leadership.  Join Yvette Bethel as she explores how you can stabilize your organizational ecosystem in an ever-changing environment that is often characterized as unpredictable.  Is your ecosystem self-adjusting or are you deliberately preserving it?  Listen in to learn more... Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create one-of-a-kind courses and certifications based on our globally recognized thought leadership in the areas of trust, human ecosystems, culture, change, and leadership at https://organizationalsoul.learnworlds.com.

We all encounter or even initiate drama at different times and drama can disrupt in ways that are quite unproductive. Sharon Deal is an Entrepreneur and Coach based in South Africa and in this episode of Evolve, she shares her perspectives on the Karpman Drama Triangle and how she perceives it based on her experience with using the tool in families and organizations. Listen in as Sharon reflects on the Drama Triangle. If you enjoyed this episode you can contact Sharon Deal at https://www.whoamifoundation.co.za/. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

As the President and Founder of Talent Boost, Claire Chandler specializes in leadership and business value creation. She taps into nearly 30 years of experience in people leadership, human resources, and business ownership to help organizations achieve strategic alignment, cultural integration, and sustainable success. Claire helps executive leaders, business owners, and investors identify the exact moves required to GROW on PURPOSE, to make an impact, to achieve their mission, and to attract the right people in ways they can replicate and scale. Listen in as Yvette engages Claire in a thought provoking episode. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

Paradigms contain a set of assumptions, beliefs and theories that make up a world view. Fun, innovation, fear, control, and some traditions are paradigms that you encounter, sometimes they coexist with each other. According to Staci Friedel, “Paradigm blindness (is a state that) keeps us from creating something new because we firmly believe the way we see it, is the way it is and the way it will always will be. Paradigm Blindness shuts down innovative problem solving and creativity.” Join Evolve host Yvette Bethel as she shares with you how paradigm blindness can affect you and what you can do about it.   Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

When you have decided to retire or resign after establishing a legacy, sometimes it can be difficult to release power so that your successor can take the reins.  This business was your dream and you spent a long time using your sweat equity, skills, and influence to build the business into what it is today. For some this is not an easy transition, for others, they are happy to let go. They trust their successor and the changes they will most likely make to take the organization to the next level.  Listen in to Yvette as she shares her insights on how you can release power, especially when the trust level is not where it should be. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. At the IFB Academy we create courses from our globally recognized thought leadership in the areas of trust, human ecosystems, culture, and leadership at https://organizationalsoul.learnworlds.com.

Core values are central to who we are. They form the internal system that guides our life and career decisions.  Yvette Bethel explores the difference between core and non-core values and how we use them.  Listen in to learn more... Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

Podcaster Des McCabe interviews Yvette Bethel about trust based ecosystems that are designed to bring out creativity and collaboration while reducing competition and conflict.  It is time for freedom cultures that focus on impact and values like integrity and the "we" disposition.  Listen to the conversation to learn more. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

Yvette Bethel is the author of the multiple award-winning book, Interconnectivity, Flow and Balance. She views organizations through the lens of living ecosystems. In this 9-minute podcast, she takes a look at organizational structures and unpacks the different overlays of structure that coexist within.  Why explore this?  Because understanding structures and how to manage them deliberately can transform your leadership. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

Yvette Bethel explores the difference and connection between information and communication. Decision-makers usually focus on internal communication plans but how much attention do they pay to the information being transmitted? Understanding, designing, protecting, and optimizing information flows are essential to healthy teams because the right information, at the right time in the right context can make a big difference.  Listen in to learn more... Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

Chad is a leadership engagement expert. He coaches executives and entrepreneurs in the art and science of leadership for themselves, their teams, and clients to create new, unprecedented results and experience fulfillment in their work. He thrives in extreme environments and finds comfort in difficult conversations.  Chad is a host of The Naked Leadership Podcast along with the founding partners of TNG. Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.  Contact Chad Brown at https://timeto.takenewground.com/

Des McCabe is a prolific author and humanitarian and his most recent book is titled, "The Inverted Pyramid" He is one of the UK's leading specialists in inclusion, job creation and personal development. He founded and built the largest independent training organization in the UK, finding work for over 5,000 long-term unemployed every year. Des is recognized as one of Europe's leading job creation entrepreneurs by 'Europe's Top 500'. Beyond his professional achievements, Des established and raised funding for The Training Trust, an international charity set up to meet the humanitarian needs of children in Romanian orphanages, working in partnership with the Romanian Government. Listen in to learn about the Inverted Pyramid. Learn more about Des McCabe and The Inverted Pyramid at https://www.invertedpyramid.info/  Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com.

We tend to limit our perspective of ecosystems to nature, but organizations are living ecosystems that coexist within larger interconnected ecosystems.  Join Yvette Bethel, CEO at Organizational Soul, award-winning author and thought leader in the areas of ecosystems and trust to explore organizational ecosystems.