We had to include a bonus episode for us to share with you our brand-new research into deskless workers called Remotely Interested? Listen as Jenni shares why we did it, what we did, and what the results are telling us, so you can look at how you can shift from chaos to calm with frontline or deskless workers in your organisation. If you are listening before the 3 October 2023, you can join our webinar where Jenni and Benjamin will be celebrating the launch of the findings. Click on the 2023 link below! Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources: 2019 landing page: Remotely interested? 2019 - Redefining Communications 2023 landing page: Remotely Interested? 2023 - Redefining Communications Get in touch with the Social Optic team through SocialOptic

In this final episode, Jenni talks to Sarah Black, global communications consultant, about the factors to consider when communicating within an international culture. Sarah talks about the challenges of working across different cultures, miscommunication when it comes to corporate values, and leadership expectations. As well as how small things can cause discontent, a lack of connection, and why people might even come across as rude when that’s completely unintended. They share tips and tools to help unpack where you are and where you come from, and really delve into how to think around the environment you are in. Global teams can be tricky to engage with so working with Sarah to help people think differently about building strong teams around the world is brilliant when you’re looking at intentionally changing culture. In her latest blog, Sarah shares her tips which include the need to get curious and how to be time zone sensitive. Sarah's blog - Redefining Communication Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Chaos to calm: Building an inclusive culture with Advita Patel S4 E2  - Redefining Communications (redefiningcomms.com) Don’t Shoot the Messenger Podcast - Vicki Marinker Season 2, Episode 6 with Jenni Field on How to build a cohesive and diverse culture that’s fit for purpose. World Time Buddy : a practical tool for looking at time zones for global meetings. Cultural Intelligence Center: lots of free resources and info about how you can develop your ability to relate and work effectively in culturally diverse situations. The Culture Map by Erin Meyer - book and website Americans Are Fake and the Dutch Are Rude! By Batja Mesquita, The Behavioral Scientist How cultural differences can impact global teams, Harvard Business Review, 2021 Leading with cultural intelligence - David Livermore Get in touch with Sarah here on LinkedIn or through their website www.athrucommunications.com

In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that’s warm and packed with values and integrity. Having difficult conversations at work is something many leaders and managers struggle with. It’s such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You’ll find some of Louisa’s latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa's blog - Redefining Communication   Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Calm Edged Rebels podcast, Season 2, episode 3 - How to say no: creating balance and boundaries How to have a difficult conversation blog by Jenni Field Get in touch with Louisa through their website here www.confidentlythere.com or via LinkedIn

There might be several items addressed in this episode with change communication consultant and leadership coach, Jo Twiselton, that will make you think, “Huh, that’s me!” Jo and Jenni talk about why every leader needs a coach to help guide them through this ever-changing world. Leaders are human too and you need to look after yourself first and foremost. Jo reveals some great tips that you can put into practice. As an executive coach, Jo is often working with the team to facilitate conversations and advise on change programmes. Jo has worked with several of our clients helping them through change and in her latest blog for us she shared some of the reasons why and how coaching can help leaders as they navigate through organisational change. Jo's Blog - Redefining Communication Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Comms Reboot - the communication unconference by Redefining Communications Emotional Intelligence: Why it Can Matter More Than IQ book by Daniel Goleman Leadership Coaching: From Personal Insight to Organisational Performance book by Graham Lee Credibility: How Leaders Gain and Lose It, Why People Demand It book by James Kouzes and Barry Posner Get in touch with Jo here LinkedIn

Join Jenni as she talks to communications strategist, Eva Maclaine, about managing reputation and the risks involved. In a world where technology and social media can highlight anything, whether it’s true or not, maintaining a good reputation is high on leaders’ priorities. They discuss how working with integrity and mindfulness is key when navigating your way through managing your reputation. Eva joined the collective team in 2022 as we found clients needed a little advice on reputation management and the role of employees. Eva’s expertise here means she is perfectly positioned to help leadership teams and communication teams consider the ethical and reputational impact of decisions. Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Eva blog - Crises, chaos and calm - Maintaining untarnished reputations Bell Pottinger case study | PRCA Government shuns CBI lobby giant after rape claim - BBC News Get in touch with Eva through LinkedIn

In this episode, Jenni is joined by Katie Marlow, an expert in internal communications and many other things! They touch on the importance of the internal communications role when organisations feel chaotic, have too many priorities, or poor communication. Katie offers advice on how to reduce the chaos and find your calm. Katie has been part of the collective team since the business started and has worked as retained support for clients for a number of years, helping them review and reshape their communication strategy. Katie also gets involved in our internal events and you find out more about the work we do here in this case study Setting our direction - a virtual event for LifeArc Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: 'Leaders now value internal comms' - CIPR Inside report Resources (cipr.co.uk) click on CEO RESEARCH REPORT for the ‘Making it count’ report Avoiding the hurry habit: comms and leadership trends 2023 blog by Jenni Field A model for internal communication strategy and planning blog by Jenni Field Get in touch with Katie Marlow here LinkedIn

Have you ever wondered where the responsibility for mental resilience lies in your organisation? Join John Humphreys, who has 25 years’ experience in the British Army, and Jenni as they discuss how to recognise the chaos that occurs when resilience levels are low, plus learn six great tips to build resilience in your team. Mental resilience is a topic that comes up often for communicators and organisations. John has worked with Jenni to develop and deliver workshops to communication teams and global organisations to help them explore how they can build resilience. John also works with the team to help clients with any learning and development plans to make sure learning outcomes are clear and the activities will achieve them. With one of our most-read blogs on our website, here you can read more about mental resilience What is Mental Resilience? Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Comms Reboot - the communication unconference by Redefining Communications Season 7, Episode 2 podcast Take control of your life - Calm Edged Rebels Get in touch with John via our Get in touch - Redefining Communications What is Mental Resilience? blog by John Humphreys

Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It’s important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it’s vital that you understand how important the line managers’ role is in translating your external brand into an authentic employee experience. They discuss why we need to give line managers the tools to develop their team and improve EX, as well as the importance of knowing what your people really want, and leadership buy-in. Lucy supports The Field Model and project work for us, working with clients to help them get to the root cause of chaos and facilitating workshops to find out what they need to help them move forwards. Lucy has supported communication teams find the right technology for their organisations, conducted focus groups and 1:1 interviews and she has played a key role in our research projects. You can find some of her latest thinking on the importance of the employee experience here Creating a high-performance organisation with positive EX Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Line of Sight report by Redefining Communications Remotely interested? 2019 Report by Redefining Communications and SocialOptic The Field Model for internal communication Redefining Communications Get in touch with Lucy via LinkedIn

In this episode, Jenni talks to Benjamin Ellis from SocialOptic, one of our collective partners. He talks through how collecting the right type of data about your organisation and employees will help you to plug-in and find the answers you need. It’s all about measuring to take action. Benjamin shares some great tips to help reduce the chaos and move towards calm through gathering and understanding the right data. Benjamin has worked with us on our research projects around line managers and deskless workers. Our Remotely Interested 2023 research report is due out in September 2023 and Social Optic are our data partners for the survey. They also work with us on some legacy client projects that are digital/technically strategic, and you’ll find Benjamin talking about culture and measurement on our blog Measuring culture in organisations Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Influential Internal Communication by Jenni Field Get in touch with Benjamin through SocialOptic or on Twitter under @benjaminellis or via LinkedIn

In episode two, Jenni is joined by Advita Patel, inclusion and communications strategist, founder of Comms Rebel and part of our collective team, to talk about bringing a sense of calm around inclusion in the workplace. Advita explains the chaos that is created when organisations don’t focus on inclusion or aren’t nurturing an inclusive culture. She shares why performative inclusion is more harmful than doing nothing at all. And helps identify and find ways to create more calm in your organisation. Advita supports our clients with projects around inclusion, diversity, and equity. She is also often working with Jenni with leadership teams going through change to help them navigate the cultural challenges that can come up. She has worked on projects around inclusion week Building a positive and inclusive workplace and you can read some of the latest thinking on unconscious bias training here: Does unconscious bias training work? Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Our team - Redefining Communications The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy Edmondson Advita Patel www.commsrebel.com     Building a Culture of Inclusivity by Advita Patel and Priya Bates

In the first episode of this season, Jenni delves into why communication is the antidote to organisational chaos. This is the only episode of season four that Jenni talks on her own (in all the others this season, she speaks with experts from our talented collective team). Do you know what chaos looks like in your organisation? Jenni will help you to understand and recognise those elements of chaos and ultimately bring you calm by guiding you through five things that can help. Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Influential Internal Communication by Jenni Field Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan The Speed of Trust by Stephen M.R. Covey

Welcome back to the Redefining Communications podcast by Jenni Field! And this season is a little different as we are making some changes to the podcast, and you’ll be hearing from experts in different areas as we explore how to help you go from chaos to calm. At Redefining Communications, we are a collective consultancy. This means that there are a team of experts in our collective who work with clients in different ways. Everyone in the collective team has specialist knowledge in a certain area and it means we can build teams with the right people to support client projects quickly and effectively. We have around 18 people in the collective in the UK and in the USA. This season, I’m interviewing 9 of them to delve into topics that have come up for our clients over the last year and still remain top of mind for those looking to reduce chaos. So, sit back and relax or enjoy the walk, or however you are listening – we hope you enjoy this season with us! Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.

In the final episode of series three, Jenni talks about how to know if leadership is for you. She looks at how we behave and the traits we need to be aware of in ourselves if we want to embark on a leadership journey. Jenni shares the different definitions of leadership and management, the varying styles of leadership, some of the broader insights about behaviours, and they all link together. She also talks about trust and credibility too.    That brings us to the end of season three! Thank you very much for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss https://uk.bookshop.org/books/unleashed-the-unapologetic-leader-s-guide-to-empowering-everyone-around-you/9781633697041?aid=9752  Blog by Jenni Field - It's not disengagement, it's distrust trust https://redefiningcomms.com/its-not-disengagement-its-distrust-trust/  Definitions & distinctions “Leadership is about empowering other people as a result of your presence – and making sure the impact continues in your absence’ Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss“Leadership requires you to be present to the needs, abilities and potential of other people.” Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morris   Author Leadership Management Warren Bennis Leaders are people who do the right thing Managers are people who do things right John Kotter Leadership is about coping with change Management is about coping with complexity Abraham Zaleznik Leaders are concerned with what things mean to people Managers are concerned about how things get done John Mariotti Leaders are the architects Managers are the builders     Podcast: Chaos to Calm: Why we need unity in our leadership teams S3 E3 https://redefiningcomms.com/podcast/chaos-to-calm-why-we-need-unity-in-our-leadership-teams-s3-e3/

In this episode, Jenni talks about the differences between compassion and empathy. She asks whether we need it, if we can build and grow it, and addresses some of the myths around empathy, especially when it comes to leadership. She also discusses how trust links to leadership and how this is all connected. Jenni looks at different aspects to consider when you are trying to build and grow empathy or if you are advising leaders on how they might want to do things a little differently.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Poles Apart by Alison Goldsworthy, Laura Osborne and Alexandra Chesterfield https://uk.bookshop.org/books/poles-apart-why-people-turn-against-each-other-and-how-to-bring-them-together/9781847942951?aid=9752    7 habits of highly effective people by Stephen Covey https://uk.bookshop.org/a/9752/9780762408337   Empathy: Why It Matters, And How To Get It by Roman Krznaric https://uk.bookshop.org/books/empathy-why-it-matters-and-how-to-get-it/9781846043857?aid=9752    Atlas of the Heart by Brené Brown https://uk.bookshop.org/books/atlas-of-the-heart-mapping-meaningful-connection-and-the-language-of-human-experience/9781785043772?aid=9752

This is a topic that our Twitter followers wanted Jenni to delve into further. In this episode, Jenni shares a little bit about sustainability and the chaos surrounding it by exploring the eight things we need to think about when communicating about this subject internally. Jenni will also shake the dust off a blog from 2019 about purpose and discuss viewpoints in further detail.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Podcast: Calm Edged Rebels Why purpose matters S3 E11 https://calmedgedrebels.com/why-purpose-matters/    Blog: The purpose and the how https://redefiningcomms.com/the-purpose-and-the-how/    Find out more about purpose-led and purpose-driven organisations in Influential Internal Communication by Jenni Field. https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

In recent years, we have seen an increase in the conversations about the employee experience and how this links to the culture of an organisation. What we often miss, is the component parts of that experience. We don’t take time to look at each element of the employee life cycle and how the experience feels.    In this episode, Jenni talks through the stages of the employee life cycle and how culture plays a part in improving the overall experience.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Download: Redefining culture https://redefiningcomms.com/downloads/    Rebel Ideas – The power of thinking differently by Matthew Syed https://uk.bookshop.org/books/rebel-ideas-the-power-of-thinking-differently/9781529348408?aid=9752    Podcast: Chaos to Calm: Hybrid working S1 E1 https://redefiningcomms.com/podcast/chaos-to-calm-hybrid-working-s1-e1/

Do you love a post-it note? Is that enough to help you focus on the most critical things on your ever-growing “urgent” list? Prioritising can be hard at the best of times and in this episode, Jenni helps you by sharing three tools from her toolkit. She looks at the chaos that comes from a lack of prioritisation. And touches on the importance of clarity for your team to ensure you’re being realistic and fair to yourself as part of the process.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources: Podcast: Chaos to Calm: Managing stakeholders S2 E6 https://redefiningcomms.com/podcast/chaos-to-calm-managing-stakeholders-s2-e6/  Podcast: Chaos to Calm: Staying focused S1 E3 https://redefiningcomms.com/podcast/chaos-to-calm-staying-focused-s1-e3/

In this episode, Jenni discusses the role of the internal communications function and the five-step model to get started. She will help you think about what your company might already have in place, and how this could be improved.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Blog: How to master internal communication when you are not a communications professional https://redefiningcomms.com/how-to-master-internal-communication-when-youre-not-a-communications-professional/   Blog: What is internal communication? https://redefiningcomms.com/what-is-internal-communication/   Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

In this episode, Jenni shares research into how to rebuild trust. She discusses how a lack of trust leads to chaos, what factors need to be considered and some insights from reading about trust and leadership. Jenni shares her advice to help you take action and go from chaos to calm, including the six elements of rebuilding trust.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   The Speed of Trust: The One Thing that Changes Everything by Stephen M. R. Covey https://uk.bookshop.org/books/the-speed-of-trust-the-one-thing-that-changes-everything/9780743295604?aid=9752   The Culture Code by Daniel Coyle https://uk.bookshop.org/a/9752/9781847941275   Blog: How long does it take to rebuild trust in the workplace. https://redefiningcomms.com/how-long-does-it-take-to-rebuild-trust-workplace/   Podcast: Chaos to Calm: Fear and Trust S1 E5 https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/   Blog: Trust and narrowing the say-do gap https://redefiningcomms.com/trust-and-narrowing-the-say-do-gap/   Blog: Psychological safety and trust are not the same thing https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/   Podcast: Chaos to Calm: Building trust and credibility S2 E7 https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/

Welcome to episode three in which Jenni will be talking to you about leadership in a team. When we talk about leadership it’s often done talking about individuals. The one person to the many. But more and more leadership is about a team. Or it’s about a group of leaders through a hierarchy – from line manager upwards – that need to be united. Jenni shares the signs of chaos that can manifest in leadership teams to help you identify these within your own experience, and how to move from chaos to calm. She discusses how to ensure the direction of travel is clear, plus five ways to improve how you lead as a team.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Chaos to Calm podcast S1 E2 Leadership behaviours https://redefiningcomms.com/podcast/chaos-to-calm-leadership-behaviours-s1-e2/   Chaos to Calm podcast S2 E3 Team friction https://redefiningcomms.com/podcast/chaos-to-calm-team-friction-s2-e3/   The Five Dysfunctions of a Team - A Leadership Fable by Patrick Lencioni https://uk.bookshop.org/books/the-five-dysfunctions-of-a-team-a-leadership-fable/9780787960759?aid=9752   Podcast: Calm Edged Rebels: How to be heard with productive disagreement S4 E2 https://calmedgedrebels.com/how-to-be-heard-with-productive-disagreement/