The Scott Townsend Show

Scott Townsend

Conversations, perspectives, and insight from some of the brightest minds, facilitated by everyone's friend, Scott Townsend

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Episodes

#210 Reviving the Lost Art of Handwritten Connections: A Journey Through Letters and Postcards
Oct 25 2024
#210 Reviving the Lost Art of Handwritten Connections: A Journey Through Letters and Postcards
How often do we pause to appreciate the simple pleasure of a handwritten note? Reflecting on a recent postcard I received from my friend Rick Larkin, who visited the breathtaking Cliffs of Moher in Ireland, I found myself pondering the rarity and impact of these tangible messages in our digital age. Join me on this heartfelt journey where we rediscover the joy of connecting through letters and postcards, especially for those who might feel disconnected in our fast-paced world. Personal stories and interactions have reminded me of the importance of reaching out, not just through a screen, but with something they can hold onto and treasure.I’m passionate about reviving this meaningful tradition and invite you to be a part of it. Whether it’s a quick hello or a heartfelt letter, let's bring smiles and warmth to each other’s lives, especially to our older loved ones who might not have much interaction. If you’re interested in starting a pen pal exchange, send a letter to the Scott Townsend Show, and I’ll personally write back. Together, we can celebrate the art of writing and the powerful connections it fosters. So, grab a pen, some paper, and let's make a difference, one letter at a time.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#209 You Really Don't Have To Listen To This w/Jay Webster
Aug 28 2024
#209 You Really Don't Have To Listen To This w/Jay Webster
What if the key to a fulfilling life lies in the small moments you often overlook? Sit down with Jay Webster, a jack-of-all-trades in filmmaking, humor writing, and authoring, as we explore this very notion. From humorous breakfast banter to the inspiration behind his latest book, "You Really Don't Have to Read This," Jay shares stories that celebrate the cherished small moments and universal themes like nostalgia and childhood. Discover how recognizing these moments can shape your life and bring a newfound appreciation for the ordinary.In our discussion, we reflect on the powerful impact of small communities, intimate gatherings, and deep relationships. Jay’s personal anecdotes and thought-provoking insights challenge the belief that life's purpose needs to be grandiose. Instead, we emphasize how small actions and connections can create lasting, positive ripples in the world around us, making life richer and more fulfilling. Tune in for an episode that’s both humorous and profoundly moving.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
From Part-Time to Store Manager: Jordyn Roberts' Inspiring Journey at Lowe's
Aug 15 2024
From Part-Time to Store Manager: Jordyn Roberts' Inspiring Journey at Lowe's
Can you imagine starting as a part-time tools associate and rising to become a store manager? Join us as we chat with Jordyn Roberts, the new store manager at Lowe's, who shares her incredible journey. From her Missouri roots and a scholarship at TU in Oklahoma to navigating the multifaceted roles at Lowe's during the pandemic, Jordyn's story is packed with perseverance and the kind of adaptability that inspires. She reflects on how supportive colleagues made all the difference, turning challenges into milestones and shaping her career.Ever wondered what it takes to excel in retail management? Jordyn reveals her secrets, underscoring the importance of maintaining a positive attitude and prioritizing people over tasks. She passionately discusses the value of empathy and fairness in leadership, and how being genuine can create a happy and productive work environment. Her unique insights offer a blueprint for anyone looking to succeed in retail management, with a focus on fostering a supportive and motivated team.Finally, we explore the more personal side of Jordyn's journey, touching on her aspirations, personal growth, and memorable experiences. From overcoming rejections for department manager roles to the transformative power of motherhood, Jordyn's reflections are both heartfelt and enlightening. We share stories of dreams and hobbies, from photography to skydiving, and discuss the profound impact of valuable life advice and supportive causes. This episode promises to leave you inspired by Jordyn's dedication and the joy she finds in balancing a successful career with personal passions.Support the Show.► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: MattheSupport the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#207 The Power of Punctuality: Transforming Lives and Teams w/Pastor Scott Turner
Aug 7 2024
#207 The Power of Punctuality: Transforming Lives and Teams w/Pastor Scott Turner
Ever wondered how a simple habit like punctuality can transform your personal and professional life? Hear from Pastor Scott Turner, co-lead pastor at CityChurch in Bartlesville, as he shares touching stories about his father's influence on his values and time management skills. Pastor Scott highlights how punctuality goes beyond being a mere habit; it's a testament to respect and reliability. By valuing others' time, you're not only building stronger relationships but also reinforcing your own character. This episode offers tangible insights into how consistently being on time can set you apart and make a meaningful difference in your daily interactions.Shifting our focus to the workplace, we explore how punctuality—or the lack thereof—affects team dynamics and overall culture. Learn practical strategies for addressing tardiness, from confronting the lost time directly with latecomers to employing creative meeting times that catch attention. Discover why chronic lateness can erode respect and commitment within a team, leading to a decline in morale. With real-world parallels to professional sports teams, we emphasize the critical role of leaders in modeling punctuality and setting the standard for accountability. Tune in to understand how these principles can help foster a more positive and productive environment.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#206 Kindness as a Competitive Advantage: Transforming Business Through Genuine Care
Aug 1 2024
#206 Kindness as a Competitive Advantage: Transforming Business Through Genuine Care
Can kindness transform your business's bottom line? Discover how genuine care and empathy can revolutionize the retail world on this episode of the Scott Townsend Show. We promise you'll learn how kindness isn't just a feel-good tactic but a strategic advantage. From the impressive low turnover rates at Trader Joe's to the exceptional customer service at Zappos, we explore real-world examples of companies thriving through a culture of kindness. Learn how positive company culture impacts employee retention, customer loyalty, and ultimately, growth and profitability.Join us as we delve into the financial benefits of prioritizing employee well-being and crafting memorable customer experiences. Hear about how Starbucks' investment in comprehensive benefits boosts employee morale and contributes to their success story. Understand why the Container Store's dedication to extensive training pays dividends in customer service excellence. Whether you're an employee, a manager, or a business owner, this episode offers insights and inspiration to cultivate a kind and profitable workplace. Don't miss out on strategies that can lead to sustainable success for your business!Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#205 Top 5 Things Job Seekers Should Know About Recruiters with Glenn Hall (Archived Episode)
Jul 23 2024
#205 Top 5 Things Job Seekers Should Know About Recruiters with Glenn Hall (Archived Episode)
Do you know the biggest misconceptions job seekers have about recruiters? Join us as we sit down with Glenn Hall from Coltech Consulting to uncover the top five things recruiters wish job seekers knew. From debunking the myth that recruiters find jobs for candidates to elucidating the crucial role of applicant tracking systems, Glenn provides an insider's perspective on the recruitment process. Networking and personal branding are highlighted as game changers in capturing a recruiter's attention, while the so-called hidden job market is exposed as a mere illusion. This conversation is a treasure trove of practical advice for job seekers eager to navigate the complex landscape of job searching effectively.Follow-up strategies can make or break your job search. In the next part of our discussion, we delve into the art of effective follow-up communication. Glenn Hall shares the value of sending both handwritten thank you notes and emails post-interview, and how to time these gestures correctly. Learn how to add value by addressing potential problems discussed during interviews and understand the importance of taking responsibility for your career decisions. Discover how recruiters prioritize referrals and why aligning with their immediate needs can keep you top of mind. This episode equips you with the tools to build stronger professional relationships and position yourself effectively in the job market.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#204  The Art of Starting and Succeeding in Podcasting w/Jody Maberry
Jul 17 2024
#204 The Art of Starting and Succeeding in Podcasting w/Jody Maberry
Are you hesitant to start a project because you're not "fully ready"? Jody and I dive deep into the art of taking the plunge, inspired by the "80 and go" principle from a Disney Institute keynote speaker. We explore how internal podcasts, like the one created for Tennessee State Parks, can revolutionize corporate communication. Jody also sheds light on the hurdles new podcasters face—whether it's getting comfortable with your own voice or mastering technical aspects—and how today's technological advancements make podcasting more accessible than ever.Consistency is the name of the game in podcasting, and Jody underscores its importance with captivating examples, like a mayor using a podcast to engage with constituents. From amusing stories of podcasting blunders, including an unforgettable non-recorded wedding vow, to the benefits of attending industry conferences like Podcast Movement and Podfest, this episode is packed with practical tips and entertaining moments. Whether you're an aspiring podcaster or a seasoned pro, Jody’s invaluable advice will inspire you to keep creating and connecting.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#203  When Kindness Pays: The Impact of Tipping
Jul 7 2024
#203 When Kindness Pays: The Impact of Tipping
Ever wondered if tipping should be a choice left to restaurants or continue as a cultural norm? Join me and my brother, Dan Townsend, as we dive into the world of tipping in our engaging conversation. We debate the pros and cons, with Dan offering his unique perspective on how tipping can act as a strong motivator for waitstaff, analogous to a sales job with a low base salary but high bonus potential. Dan also shares his heartwarming habit of leaving personalized notes on receipts, illustrating how small gestures of kindness can make a big impact.In another insightful segment, we untangle the intricacies of tipping etiquette, especially during the festive season. Listen to our stories of leaving generous tips, like a $50 tip at Christmas, and the joy it brings to those who serve us. We delve into tipping preferences, cultural variations, and the best ways to handle poor service while still providing constructive feedback. Throughout the discussion, we underscore the importance of being generous and kind, making each encounter a chance to brighten someone's day. Don’t miss out on these thought-provoking reflections and heartwarming anecdotes on the power of kindness and tipping.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#202 - Empower and Serve Your Team: Leadership Insights
Jul 4 2024
#202 - Empower and Serve Your Team: Leadership Insights
Unlock the secrets to exceptional leadership on this episode of the Scott Townsend Show, featuring recurring guest Matt Clark. Discover how integrating multiple leadership styles—like democratic, transformational, and autocratic—can transform your team dynamics and drive outstanding results. Matt delves into the nuances of each approach, emphasizing the critical role of team involvement in decision-making and how to balance the responsibility between leaders and their teams. Hear about real-world examples that illustrate adapting leadership styles to suit the experiences and aspirations of individual team members, ensuring every member grows and thrives.We also tackle the fundamental responsibilities of effective leaders, from fostering an environment where employees can make decisions without fear to turning mistakes into learning opportunities. Matt shares invaluable strategies for managing challenges, such as working with inexperienced staff and promoting open communication to resolve issues efficiently. Explore how true leadership is about serving and empowering your team, breaking down barriers, and creating a culture where leaders are approachable and proactive. This episode is a must-listen for anyone serious about mastering the art of leadership and building a supportive, high-performing work environment.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#201  Understanding the Bystander Effect: Why We Don't Always Come to the Rescue
May 14 2024
#201 Understanding the Bystander Effect: Why We Don't Always Come to the Rescue
Have you ever hesitated to act in an emergency, thinking someone else will surely step in? This episode peels back the layers of our psychology to reveal why our instincts might not always lead to heroism. Drawing from a segment in Daniel Kahneman's "Thinking Fast and Slow," I delve into the revealing study by Richard Nisbett and Eugene Borgida. They throw us into a scenario where an individual in distress might not receive the help they need due to the silent assumption that another bystander will intervene. It's a chilling realization that inaction can be just as impactful as the actions we take.As I recount this experiment, I also share a slice of my life from the world of retail. Recalling the all-too-common silence that follows the ring of a help bell, I connect the dots back to Nisbett and Borgida's findings. This discussion isn't just academic—it's a mirror to our daily lives, challenging us to confront our own responses in moments of need. Join me on this introspective journey, and let's explore what it truly takes to break the bystander effect and become the helper that someone, someday, might desperately need.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#200 - From Punchlines to Parenthood: Adam Bush on the Art of Comedy and Balancing Family Life
Apr 26 2024
#200 - From Punchlines to Parenthood: Adam Bush on the Art of Comedy and Balancing Family Life
Ever wonder what it's like to juggle punchlines and parenthood? Tune in as my hilarious friend, Adam Bush, unpacks the path from TV writer to stand-up comedy stardom. Our chat takes a twist through the corridors of Adam's forthcoming Dry Bar special, and his new special "Who Brought The Kid",  sprinkled with tales of touring with the electrifying Preacher Lawson and mentoring fledgling comics at Tulsa's Looney Bin. Adam's mantra of timing and tenacity gives us a peek behind the curtain of comedy's rigorous demands and riotous rewards.As Adam and I swap stories, we unravel the artistry of crowd work — that unpredictable dance between comic and spectator that can spiral into an evening's showstopper. We muse over familial foundations that bolster a comic's leap of faith into full-time folly and the delicate balance of nurturing personal relationships amidst the call of the spotlight. Our conversation meanders from Adam's early days crafting kids' TV to current escapades, revealing the tightrope walk of creative ambition and domestic dedication.Capping off our session, Adam shines a light on the poignant threads woven into his narrative comedy special, a mosaic of humor and heartache forged from personal tribulations and triumphs, all slated to hit YouTube. Dive into the power of autobiographical hilarity and catch a glimpse of Adam's special soon to grace the Dry Bar app and the special, Who Brought The Kid, on YouTube, May 17th.  Adam Bush contact info:  https:///www.heyadambush.comSupport the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#199  Leading with Disney Magic: Insights from Lee Cockerell on Leadership, Resilience, and Excellence
Apr 7 2024
#199 Leading with Disney Magic: Insights from Lee Cockerell on Leadership, Resilience, and Excellence
When Lee Cockrell, the mastermind behind the operational excellence at Walt Disney World, casually agreed to chat on our podcast, I knew it would be an episode packed with wisdom and heart. This week, we're honored to welcome Lee to share his story, from his Oklahoma upbringing and the tough love of his mother, to the peaks and valleys of a career that shaped the magic of Disney. His tales of personal growth, leadership, and how he weathered storms like 9/11 are more than just a lesson in resilience—they are a testament to the human spirit's capacity to triumph in the face of adversity.Navigating the intricacies of Disney's famed customer service, Lee unveils a straightforward yet powerful formula for success: hire right, train right, treat right. It's a mantra that any business, big or small, can adopt to elevate their team's performance and cultivate a culture of respect and responsibility. Alongside these practical strategies, Lee doesn't shy away from the tender topic of mental health. He bravely discusses his own battles, lifting the veil on the often-hidden struggles many face, and underscores the power of proactive self-care and empathic leadership in forging a supportive community.Capping off our enlightening session, Lee reflects on the indelible impact of mentorship and attitude in carving out a fulfilling career and life. He invites us into the behind-the-scenes of his popular podcast, "Creating Disney Magic," where he dishes out life lessons with the same candor and charm that have endeared him to listeners worldwide. Whether discussing the importance of staying fit in your 80s or the role of recognition in workplace culture, Lee's anecdotes serve as a compass for anyone seeking to lead with integrity, inclusivity, and a touch of Disney sparkle.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#198 - Matt Clark: Innovative Approaches to Transforming Customer Interactions
Mar 18 2024
#198 - Matt Clark: Innovative Approaches to Transforming Customer Interactions
Ever wondered why a simple customer service interaction can turn into a defining moment for both the customer and the business? Matt Clark and I  unpack the art of customer service innovation, revealing hidden truths about why businesses lose their sparkle and how empowering your team with the right skills can reignite that initial shine. We share candid stories—from eye-opening customer encounters to the inspiring transformation of a shy young employee into a customer service star—that emphasize the power of support, active listening, and understanding individual customer needs.Get ready to challenge the status quo with us! We're tossing the rulebook to explore how seemingly small details, like the state of your restrooms, can reflect the overall health of your business. Matt and I also discuss why sometimes the best business strategy is a daring deviation from the norm, and we provide actionable insights into tailoring customer interactions to foster memorable experiences. These customer-centric tactics aren't just feel-good—they're also proven to drive sales and distinguish your business in a crowded market.Leading and innovating in business requires a delicate dance between welcoming creativity and focusing on what's truly important—sales growth. In this episode, we highlight the importance of leadership that fosters talent without feeling threatened, the value of experience in evaluating new ideas, and why mastering the task at hand is crucial before proposing changes. Through stories of business promotions and performance improvement strategies, we offer advice on how to lead, serve, and innovate for success in today's competitive landscape. Join us for an episode that's as much about leadership as it is about the nuts and bolts of exceptional customer service.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
#197: Max Skinner - A Deep Dive into the Movember Movement
Mar 13 2024
#197: Max Skinner - A Deep Dive into the Movember Movement
When Max Skinner joined me on The Scott Townsend Show, he didn't just bring statistics from Movember's latest campaign; he brought his heart, steeped in personal tragedy and triumph. As we sipped on mushroom coffee—a morning ritual Max swears by—we ventured into a conversation that transcended mere awareness, tapping into the pulse of men's health issues that affect millions. The mustache, more than a quirky trend, symbolized a beacon of hope for men grappling with prostate and testicular cancer, and the dark shadows of mental health struggles.Facing the reality that 75% of suicides in the U.S. are committed by men, our discussion peeled back the layers of societal expectations that often silence those in anguish. Movember's initiatives, illuminated by Max's insights, reveal a profound commitment not only to funding research but also to forging connections and conversations that can be as life-saving as any medical intervention. In underserved communities, these dialogues are even more critical, painting a picture of hope where despair has often reigned.Max Skinner is the Community Development Manager at Movember, the leading global charity for men’s health. Max is responsible for generating over $6M annually for Movember’s health projects and initiatives.  Mud/WTR Coffee -  https://www.mudwtr.comRyze - https://www.ryzesuperfoods.comMovember Website - us.movember.comThe Scott Townsend Show Mo Bro Donation page - https://us.movember.com/mospace/13009249Max Skinner Contact info - max.skinner@movember.comSupport the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
Valerie Cockerell and Her New Book, MANAGE LIKE A MOTHER
Feb 10 2024
Valerie Cockerell and Her New Book, MANAGE LIKE A MOTHER
Discover the unexpected parallels between nurturing a child and nurturing a team as I sit down with Valerie Cockrell, a business hospitality expert and author of "Managed Like a Mother." Valerie's illustrious career, marked by her transitions from Epcot to Disneyland Paris, has given her a unique vantage point on the symbiotic relationship between motherhood and leadership. Her captivating stories reveal how the intuitive skills of a mother can be a game-changer in the boardroom. Tune in for a personal and professional narrative that intertwines Valerie's Disney journey, complete with a romantic twist, with the profound lessons she imparts in her book.Our conversation with Valerie Cockrell dives into the minute, yet powerful, actions that shape great leaders. We exchange strategies for fostering growth, from the art of giving feedback to encouraging initiative, pulling from the wisdom of both household management and corporate governance. Valerie and I shed light on how effective communication is not just about what we say, but how we make others feel valued and heard. Implement these actionable tips to cultivate a sense of trust and collaboration within your team, and watch the transformative ripple effect on your work environment.As we wrap up, the spotlight turns to the undeniable impact women have on leadership, challenging historical norms and bringing a fresh dynamic to teams. Valerie's poignant insights, backed by significant research, celebrate the heightened collective intelligence found in groups with higher female representation. Through engaging discussion, we explore the harmonious blending of masculine and feminine strengths, forging ahead to a leadership landscape that resonates with all generations. Valerie's initiative to collect maternal wisdom becomes a testament to the enduring legacy of women's influence, making this episode a must-listen for anyone looking to enrich their leadership toolkit with authenticity and purpose.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
Goals Versus Systems: The Silent Pursuit of Success
Jan 4 2024
Goals Versus Systems: The Silent Pursuit of Success
Could the quiet grind toward achievement overshadow the applause of public goal declarations? This episode tackles the philosophical debate of goals versus systems through the lens of James Clear's 'Atomic Habits'. Sam Lister's herculean challenge of crafting a daily video for a thousand days is the springboard to a monologue sustainability of such ambitious objectives and the importance of the underlying systems that propel us towards success.Join me, Scott Townsend, and let's contemplate the balance between striving for lofty goals and the necessity of robust processes. Sam's journey, paired with my reflections, captures the essence of what it means to set monumental ambitions while recognizing the discrete, yet powerful, steps that must be orchestrated to reach the pinnacle. Tune in for an episode that promises to reshape not just how we view our aspirations, but also how we might achieve them through disciplined, silent perseverance.Sam's Youtube episode  https://youtu.be/6xSvryQmlbI?si=HHzhiSu8v-hUXUnQCBS Sunday Morning   -  Lazy House https://www.youtube.com/watch?v=_MgyLRii87Y&t=88s► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTYou can look for these episodes every week, so please hit SUBSCRIBE to stay in the loop for each new show!The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter  https://bit.ly/3enLDQaFacebook   https://bit.ly/2Od4ItOInstagram  https://bit.ly/2ClncWlSend me a text: 918-397-0327Transcribe your podcasts and videos with Otterhttps://otter.ai/referrals/ICNJ76HUExecutive Producer:  Ben TownsendCreative Consultant:  Matthew Blue TownsendShot with a 1080P Webcam with Microphone, WebCam USB Camera, Computer HD Streaming Webcam for PC Desktop & Laptop w/Mic, Wide Angle Lens & Large Sensor for SuSupport the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
Nick Gray's Secrets to Hosting Unforgettable Cocktail Parties (Encore Presentation)
Jan 3 2024
Nick Gray's Secrets to Hosting Unforgettable Cocktail Parties (Encore Presentation)
Ever wondered how to create a soirée that leaves everyone talking? That's exactly what Nick Gray, the wizard behind "The Two Hour Cocktail Party," and I unfold in this episode. Our chat is brimming with golden nuggets on transforming a simple gathering into a night of unforgettable networking and bonding. Get ready to learn how to set the perfect stage for your guests from the moment they step through the door, ensuring that early arrival awkwardness is banished for good. We're here to share the blueprint for hosting success, and it's easier than you might think. Nostalgia hits hard as we take a stroll down memory lane to the raucous college parties of our past at Oklahoma State University. But don't let the tales of bygone days fool you; we're on a mission to revive the joy of hosting, making it a delightful reality for today's adults. As we emerge from the echoes of lockdowns, Nick's insights are a beacon for anyone yearning to reforge those community ties. The conversation gets personal as we reveal our own hosting hacks and dive into the power of a thoughtfully curated guest list.The episode wraps up with a glimpse into the anticipation of my very first party, inspired by Nick's social prowess and sprinkled with doses of humor and encouragement. From choosing the date to sending out those enticing invitations, I'm taking the plunge and inviting you along for the ride. We're not just talking about throwing a party; we're about to embark on a social experiment that promises connection, community, and a heck of a good time. Tune in to "The Scott Townsend Show" for this and more, as we toast to the art of bringing people together.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
Unveiling the True Meaning of Christmas: Scott's Reading of Luke 2:8-14
Dec 25 2023
Unveiling the True Meaning of Christmas: Scott's Reading of Luke 2:8-14
As we embrace the festivities, it's all too easy to get lost in the whirlwind of consumerism and the hustle and bustle of modern life. But what if we paused for a moment to rediscover the true reason for the season?In his signature style, Scott takes us on a reflective journey as he reads Luke 2:8-14, the timeless passage that encapsulates the essence of Christmas. Through his words, we're reminded of the profound significance of this season, transcending the material trappings and revealing a deeper, more meaningful narrative.Join us as we pause to reflect, center ourselves, and align with the true reason for the season. Let Scott's reading of Luke 2:8-14 inspire you to embrace the essence of Christmas in a way that's both enriching and deeply fulfilling. It's a powerful reminder of what truly matters during this special time of year.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
"Exploring Erik Rostad's Journey Through The Great Books (2023)"
Dec 22 2023
"Exploring Erik Rostad's Journey Through The Great Books (2023)"
In this episode, join us as we sit down with Erik Rostad, the mastermind behind Booksoftitans, to delve into his inspiring journey into the realm of the Great Books in 2023. Erik's voyage begins with the very first book known to humankind, Enheduana, and takes us through the epic adventures of Gilgamesh, the wisdom of ancient Egypt's writings, and so much more. Tune in to explore the literary treasures Erik has uncovered and the profound insights he's gained along the way.► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTYou can look for these episodes every week, so please hit SUBSCRIBE to stay in the loop for each new show!The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter  https://bit.ly/3enLDQaFacebook   https://bit.ly/2Od4ItOInstagram  https://bit.ly/2ClncWlSend me a text: 918-397-0327Transcribe your podcasts and videos with Otterhttps://otter.ai/referrals/ICNJ76HUExecutive Producer:  Ben TownsendCreative Consultant:  Matthew Blue TownsendShot with a 1080P Webcam with Microphone, WebCam USB Camera, Computer HD Streaming Webcam for PC Desktop & Laptop w/Mic, Wide Angle Lens & Large Sensor for Superior Low Light-wb-4 https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack (Includes Mic Clip, Desktop Stand, Windscreen and Cables), silverhttps://amzn.to/3TIbACeFollow The Scott Townsend Show podcast onSpotify  https://spoti.fi/3eDwLgGiTunes  https://apple.co/3jAwCyuStitcher  https://bit.ly/3gYaDiOTuneIn  https://bit.ly/2OzlH9VVoice Actor:  Britney McCulloughLogo by Angie Jordan  https://blog.Support the show► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOTThe Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2Resources and Links--------------------------------------------My contact info:LinkedIn https://bit.ly/2ZZ4qweTwitter https://bit.ly/3enLDQaFacebook https://bit.ly/2Od4ItOInstagram https://bit.ly/2ClncWlSend me a text: 918-397-0327Executive Producer: Ben TownsendCreative Consultant: Matthew Blue TownsendShot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAuSamson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack https://amzn.to/3TIbACeVoice Actor: Britney McCulloughLogo by Angie Jordan https://blog.angiejordan.com/contact/Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar