The Caitlin Mitchell Show

Caitlin Mitchell

After nearly a decade in business, it's time for me to share what I've learned about building a business focused on service leadership to help you on your journey as a business owner. My goal is for you to walk away from each episode with one thing - one sentence, one thought, one perspective shift, one new idea - that has an impact on you, your business, or your life.

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Episodes

How to Have Difficult Conversations with Underperforming Team Members | Ep 12
Mar 20 2024
How to Have Difficult Conversations with Underperforming Team Members | Ep 12
Navigating the choppy waters of team performance issues can be daunting for any leader, but with the right approach, it can also be incredibly rewarding. Drawing from my own leadership journey, I walk through what it truly takes to turn these challenging scenarios into opportunities for growth. Picture a thriving fish tank, disrupted by one unwell fish - that's how sensitive team dynamics can be. In this frank discussion, I impart the necessity of handling performance concerns with a blend of empathy and decisiveness, emphasizing the leader's pivotal role in fostering a culture where problems are addressed constructively and promptly.As we steer through our conversation, I underscore the significance of preparation and specificity when approaching performance conversations. By equipping yourself with concrete examples and an awareness of potential root causes, you can transform difficult discussions into clear pathways for improvement. I'll share insights on how to effectively use core values as a compass during these dialogues and the importance of maintaining emotional composure. Timeliness is key, and so is a fearless, loving leadership style that champions each team member’s journey to success within the organization.We will also tackle the complex emotions surrounding employee terminations. Handled with care, these moments can serve as catalysts for future alignment, both for the individual and the company. Reflecting on my own experience of being let go, I discuss how a well-managed termination can be a critical turning point, offering grace and encouragement. It's not just about the end of a chapter; it's about how we, as leaders, can facilitate a transition with dignity and respect, always aiming for the collective pursuit of excellence. Join me as we navigate these turbulent but transformative leadership waters together.Connect with me on Instagram: https://www.instagram.com/caitlindmitchell/
Unleashing Intrinsic Motivation + Belief in Your Team | Ep 7
Feb 13 2024
Unleashing Intrinsic Motivation + Belief in Your Team | Ep 7
Discover the game-changing impact of intrinsic motivation and belief on your team's ability to perform and stay committed. Inspired by a conversation with one of my staff members at EB Academics, we discuss how education researcher John Hattie's findings on collective teacher efficacy and student performance are parallel examples to our own team's collective belief and impact on company growth and success.I also spent some time interviewing a few of my staff members at EB Academics for this episode, asking them: "What motivates you to show up and do great work every day at EB?" Through their answers, I'll share my thoughts on common themes I noticed and how you can apply these insights to your own team and leadership.This episode provides practical insights and questions to ask yourself as a leader about your team's own internal motivators. I also share a part of my own experience in an extremely unfulfilling position, which illustrates the profound effects intrinsic motivation has on job satisfaction and effectiveness.Unlock the secrets to leveraging individual strengths, aligning roles with core values, and fostering a culture where everyone grasps the significance of their role in the larger mission. This episode promises to leave you with strategies to not only inspire your team but also ignite a fire within yourself.Articles Mentioned:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2533589/https://www.sciencedirect.com/science/article/pii/S0361476X99910202https://visible-learning.org/hattie-ranking-influences-effect-sizes-learning-achievement/Connect with me on Instagram: https://www.instagram.com/caitlindmitchell/
Navigating Success in Business with Steve Pence—Former US Sports Nike Camps President | Ep 5
Jan 31 2024
Navigating Success in Business with Steve Pence—Former US Sports Nike Camps President | Ep 5
Come along with me as I chat with my dad, Steve Pence, who has been my biggest mentor in both life and business. In our conversation, we explore the world of leadership as Steve shares the secrets of turning a love for sports into a successful career in business. Starting from his early days playing basketball to becoming a key figure behind US Sports Nike Camps, we uncover how coaching excellence and corporate success go hand in hand. Steve's story teaches us how to build a team-focused culture that brings out the best in individual talents, creating an environment where team achievements matter more than personal egos.Ever wondered how to turn entrepreneurial energy into real business growth? Steve shares his decision to start Nike Golf Camps, highlighting how it emphasized the company's commitment to helping employees grow. Steve and I discuss our strategic approach to hiring and mentorship, focusing on nurturing talent while supporting team members as they pursue their career goals. This episode covers employee satisfaction, competitive spirit, and the satisfaction of supporting someone's career aspirations.We finish by taking a honest look at navigating the unpredictable aspects of business finance and market changes. Using the Pareto principle and real-world examples, we explain how data-driven decisions and adaptability became our guide during uncertain times, such as the shift in camp preferences after 9/11. Additionally, we share insights into financial literacy, explaining how understanding the basics of business finances not only keeps the company healthy but also demonstrates respect and responsibility to everyone involved. This episode is more than just a story—it's a valuable resource for anyone looking to guide their business through the challenges of industry changes.Connect with me on Instagram: https://www.instagram.com/caitlindmitchell/