Bots & Thoughts: The Hyperautomation Podcast

Salient Process

Welcome to Bots & Thoughts: The Hyperautomation Podcast, your premier destination for insightful discussions on the dynamic realm of Hyperautomation. Presented by Salient Process, this podcast is your go-to source for all things related to digital automation, carefully crafted to elevate the expertise of executives and leaders like you. Are you a visionary Director of Intelligent Automation, a dedicated member of a Process Improvement team, or a forward-thinking department head? Tune in and embark on a transformative journey to streamline your operations and empower your team. This podcast is tailored to make your life and endeavors remarkably efficient. Our host, Jimmy Hewitt, Salient’s Senior Automation Advisor, orchestrates enlightening conversations that span Hyperautomation, process enhancement, productivity amplification, and beyond. Don’t miss out on our monthly episodes, meticulously designed to nourish your understanding of Hyperautomation’s potential. Follow us on LinkedIn and Subscribe to our Salient Process YouTube Channel! read less
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Episodes

Mastering Business Architecture: Insights with Roger Burlton
Sep 14 2023
Mastering Business Architecture: Insights with Roger Burlton
Episode 27: Mastering Business Architecture: Insights with Roger Burlton Date: 14 September 2023 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process Guest: Roger Burlton, President Process Renewal Group, Founder BPTrends Associates   Hello, Bots & Thoughts Podcast community! We've got something truly special in store for you on our latest episode.   Join our host, Jimmy Hewitt, in a captivating conversation with our distinguished guest, Mr. Roger Burlton, founder and president of the Process Renewal Group – a renowned consulting firm specializing in business architecture and business process management. 🚀 Roger isn't just an expert in his field; he's the author of the definitive guide on the subject, "Collecting, Connecting, and Correcting the Dots," available now on Amazon. 📚 In this episode, we take a deep dive into Roger's groundbreaking book, exploring the fundamentals of business architecture and tackling advanced topics. 📊🏛️ But here's the real treat – we back up these concepts with real-life scenarios demonstrating their transformative power. 💥 Get ready to be informed and inspired by Roger Burlton's wealth of knowledge and insights. You won't want to miss this! Tune in now, and let's elevate our understanding of the world of business architecture together. 🌐🤝     #BotsAndThoughtsPodcast #BusinessArchitecture #ProcessManagement #ThoughtLeadership #Podcast #LinkedIn #Automation #Innovation
Behind Automation Compass feat. Product Manager Valeria Romero Vargas
Mar 14 2023
Behind Automation Compass feat. Product Manager Valeria Romero Vargas
Episode 23:  Date: 14 March 2023 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Valeria Romero Vargas, Salient's Project Manager for Automation Compass   This week we have a very special guest, Salient's very own Project Manager, Valeria Romero Vargas. Valeria is the Project Manager for our one-of-a-kind solution, Automation Compass. During this episode, Valeria and Jimmy will walk you through how Automation Compass works, the methodology behind the solution, and more. Last but not least...Ladies and gentlemen, it's time to get excited! We have some incredible news to share with you today. Drumroll, please... We're thrilled to announce that we're hosting a giveaway on our podcast! That's right. You heard it here first! Tune in to this weeks episode and we will announce the winner next month on April 14th, 2023!   GIVEAWAY: Automation Compass | Login (myautomationcompass.com)   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient's Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Measure What You Manage (and Automate!) with IBM’s Jeff Goodhue
Dec 27 2022
Measure What You Manage (and Automate!) with IBM’s Jeff Goodhue
Episode 20: Jeff Goodhue Date: 27 December 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM   Our host, Jimmy Hewitt, sat down with Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM to discuss the evolution of Business Automation. You will hear about the significant development within systems, people, and processes overtime. The two also discuss uniting the business side of an organization with the technology side, and all that entails. From planning and setting a baseline, to finding the right balance of analysis, you will hear ample advice on how to unite the business and IT as one entity!   “People are learning how to be smarter than themselves.”   “Let’s also automate the things that are pretty repetitive. But then let’s also bring in some of those recommendations and natural language so that when they move to a newer task/an interesting task, there also supported by that too.”   “It could be the most beautifully architected system design your humming along, with containers and event driven architecture, but it you aren’t improving a metric, a KPI, then the business is never going to sign off on it. And likewise, if the architecture diagram, design, integration flows, information security hasn’t been properly designed then it’s never going to get off the ground with IT. So, that makes a ton of sense in terms of uniting the business with IT early and often. Focus on discovery and metrics.”   “The business is much more likely to involve themselves, feel ownership, move forward with the solution, and continue to improve overtime if they see that time to value. So, involve them early and often.”   “Mining is not only helpful on the upfront process discovery establishing your baseline, but it also helps with the continuous monitoring of that baseline after you’ve implemented your automation.”   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient's Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Automation meets Risk Management with Ram Naidu
Dec 13 2022
Automation meets Risk Management with Ram Naidu
Episode 19: Automation meets Risk Management with Ram Naidu Date: 13 December 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Ram Naidu, Head of Control Evaluation for Consumer Lending for Wells Fargo   Our host of Bots & Thoughts, Jimmy Hewitt, sat down with Ram Naidu at the OPEX (World Annual Operational Excellence & Business Transformation Summit) conference in Orlando, Florida. Ram is a business leader who has spent his career in consumer lending, specifically responsible for managing risks and controls. Consumer lending is a highly regulated space; therefore, the stakes could not be higher regarding managing risks and controls. In addition, the sheer volume alone at Wells Fargo requires the sophisticated application of automation to manage risk and controls at scale. Listen in as Ram, Head of Control Evaluation for Consumer Lending at Wells Fargo, tells his story, talks you through his methods, and lends you his perspective on applying automation for risks and controlled management for one of the largest banks in the world!    “Companies that have really good risk management practices also tend to have very good operational excellence practices, and they tend to be more proactive.”   “Process map everything out. You want to identify your stakeholders, your customers, your handoffs, your dependencies, and then basically identify where your risks are. And then ultimately decide whether you have controls in position or if there are gaps where you need to design controls so that you can actually then monitor those controls.”   “Across the industry…we still have a lot of opportunity to automate data.”   “Most of the time it’s really not about the risk and controls, it’s about the process. It’s about the customer. It’s about the businesses.”   “We want to be partners with the business leaders and their teams so that we are, again, using that reactive-proactive analysis. We don’t want to be reacting to what is on paper, but we want to be proactive and actually raise our hands and lead from the front and help our partners.”   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient's Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County
Nov 29 2022
Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County
Episode 18: Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County Date: 29 November 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Dr. Keith Clinkscales, Author of "Your Attitude is Your Breakthrough" and Director of Strategic Planning & Performance Management for Palm Beach County.   Purchase his book here: https://www.amazon.com/Your-Attitude-Breakthrough-Keith-Clinkscales/dp/1639617817    During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the opportunity to sit down with Dr. Keith Clinkscales, Author & Director of Strategic Planning & Performance Management of Palm Beach County. This episode is jam-packed with Dr. Clinkscales's insight into culture in the context of process improvement and what culture really means. Along with hearing his favorite topics on culture, we also get to listen to his testimony on how he got to where he is today.    SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient's Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Operational Excellence is Culture with THE Peter Malek
Nov 15 2022
Operational Excellence is Culture with THE Peter Malek
Episode 17: Operational Excellence is Culture with THE Peter Malek Date: 15 November 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Peter Malek, Author #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment. Process & Technology Transformation Leader at Experian    Purchase his book here: #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment: Malek, Peter: 9781637308226: Amazon.com: Books   During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with THE Peter Malek, Author and Process & Technology Transformation Leader at Experian. Peter has over 18+ years of progressive achievement in organizational strategy, operational excellence, project/change management, and product management, and 10+ in leadership. He founded VMWare’s Process Discovery and RPA Practice, and he is now leading productivity at Experian! Tune in for his insight on Operational Excellence, Scaling Beyond RPA, and more!     Guest: “I think operational excellence is…it’s culture, it’s enablement…empowerment of giving people the ability to make decisions and execute against them themselves.”   Guest: “Give people the room to learn or fail fast and quickly and try things until they figure out a way to do it better.”   Guest: “Process Improvement is like personal training for business.”   Guest: “Play to the strengths of the individuals that you have and their skills and their passion and then start to incrementally develop their skills to help them to get even better at what they love doing.”   Guest: “You want people in your organization talking about methods and tools the way you want the consumers of your products and services talking about your products and services.”   Host: “I'm recalling some clients who were a little skeptical about bringing, say, a bot in or workflow app in, or even approaching continuous improvement. But once we took out the worst part of their day, it wasn't a quick win; it was an immediate impact.”   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient’s Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Nov 1 2022
Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Episode 16: Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD Date: 1 November 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Acia Stankova, Business Transformation Lead at PPD, a Thermo Fisher Company   During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with Acia Stankova, Manager of Business Transformation at PPD, a Thermo Fisher Scientific Company. Acia and her team focus their efforts on increasing customer satisfaction for external customers and internal customers through process improvement and automation. Tune in to hear Acias story, the amount of tangible business value that is tied to employee satisfaction, and more!    Guest: “[Employees] have the answers. They just maybe don’t have the way of presenting it. So, we sit, we map what we have, we show the difference in what [the employees] want to do, and we run it by the leadership and [hear] ‘Mmm that’s a great idea.’ It’s the small things…We do the small things. We make the little guys happy, and when they’re happy, they do their best. They give their 200%....and we all win.”   Guest: “I think sometimes we are short-sighted. We just concentrate on the money because you’re going to put this Band-Aid on, but you’re never going to fix the problem in its depths.”    Guest: “It’s a lot of money as a non-value-added penalty…and in the frustration… that’s what’s also intangible to quantify, but it’s amazing for the people.”   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient’s Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Establishing Effective Continuous Improvement Projects with Ryan Roberts, VP of Continuous Improvement at Air Methods
Oct 18 2022
Establishing Effective Continuous Improvement Projects with Ryan Roberts, VP of Continuous Improvement at Air Methods
Episode 15: Establishing Effective Continuous Improvement Projects with Ryan Roberts Date: 18 October 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Ryan Roberts, Vice President of Continuous Improvement at Air Methods   We are excited to release the first of many In-person interview episodes filmed at OPEX, the 6th World Annual Operational Excellence & Business Transformation Summit in Orlando, Florida on October 10 through 14. During OPEX, Host Jimmy Hewitt had the amazing opportunity to sit down with Ryan Roberts, VP of Continuous Improvement at Air Methods, to discuss establishing effective Continuous Improvement projects within organizations. Tune in to hear Ryan's story on how he got into the continuous improvement space, how process improvement fits in the world of health care, and more!    “[We are] trying to do with the people that we have and trying to make sure that we have the right people in the right place—not less people, not more people.”   “Continuous Improvement is a mindset.”   SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient’s Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Salient Process takes on OPEX
Oct 4 2022
Salient Process takes on OPEX
Salient Process is proud to announce that we will be attending the upcoming 6th World Annual Operational Excellence & Business Transformation Summit as a #Platinum Sponsor this October! Our team will be in Orlando, Florida, from October 12th-14th, 2022.   DAY 1- October 12th: Come find us at Booth #3 to learn about our one-of-a-kind accelerator tool, #AutomationCompass ! 💡Learn more about Automation Compass here: https://lnkd.in/gvqZtXNQ DAY 2-October 13th: Starting at 9:30 AM, Our VP of Client Services, Jared Michalec, will be a Keynote Speaker on the topic "Navigate Your OPEX and Automation Journey through Analysis, Simulation, and Business Architecture." 📲Get in touch: https://lnkd.in/ggPyypUs DAY 3- October 14th: Sr. Automation Advisor and the Host of our Podcast, "Bots & Thoughts, The Hyperautomation Podcast," Jimmy A. Hewitt, will take part in the panel discussion: "What Could Go Wrong With Opex Programs? " Join us at 11:00 AM to hear all about it! 📲Get in touch: https://lnkd.in/gfXey8fv Are you attending OPEX and interested in being a guest on our Podcast Bots & Thoughts: The Hyperautomation Podcast? Let us know! We would love to have you as a guest! Contact our host Jimmy A. Hewitt to book a time! 🎧Be Our Guest: https://lnkd.in/gfXey8fv We hope to see you there! 👉Learn more about the event: https://lnkd.in/eUzYZUcQ       SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient’s Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process
Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Sep 20 2022
Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Episode 13: Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins Date: 20 September 2022 Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process  Guest: Dr. Kristie Collins, Former Senior Process Engineer at Edelman   On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with Dr. Kristie Collins, Former Sr. Process Engineer at Edelman, to discuss why process improvement is essential to developing and evolving your business. Collins discusses her background, her experiences and provides tons of insight and guidance in the process improvement space. This episode is one you cannot miss!   Host: “Process does not discriminate.”   Host: “Change management is the bridge from your current state process to your future state process.”   Guest: “Every process, no matter how hard we try to make it better, there are opportunities to improve it.”   Guest: “You can't have a good process without good data—And you can't have either of those without good change management and visibility.”   Guest: “I think sometimes the best process is that one that can be automated and complemented by some type of people interaction.”     SUBSCRIBE NOW 👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here 👉Subscribe to our Spotify Here 👉Subscribe to our Apple Podcast Here 👉Subscribe to our Google Podcast Here   ⏩Subscribe to Salient’s Monthly Newsletter Here  🎤Be our next guest! Sign up Here 📲Contact our Podcast Host Here     ⏩LinkedIn 👉 Follow Bots & Thoughts on Here 👉 Follow Salient Process Here 👉 Follow our Podcast Host Here   ⏩Youtube    ⏩Twitter  🌐Learn more at Salient Process