Join us in this enlightening episode of Virtual GM as we sit down with the innovative and visionary Reesha Shroff, CEO and Co-founder of Lynx Automation. With over 12 years of experience as a tech-sales engineer and a distinguished education from The University of Chicago Booth School of Business, Reesha has led Lynx in revolutionizing property automation. This episode dives into the journey of Lynx from its roots in California to its relocation to Tampa Bay, the challenges of startup life, and the future of smart home solutions in the hospitality industry.What you'll find in this episode:Insights from Reesha on overcoming startup anxiety and founder burnout.Behind-the-scenes of Lynx's relocation and expansion plans.An in-depth discussion on the impact of smart technology in enhancing guest experiences and operational efficiency in hotels.Don't miss this exclusive conversation with one of the tech industry's leading figures in property automation. Tune in to learn, get inspired, and see what's on the horizon for hotel management and smart technology!getlynx.com🔗 Subscribe, Listen, and Share! Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Guys, we had the legend himself, Dr. Peter Ricci on the podcast today. Dr. Ricci is the Head of the Hospitality Management Department at Florida Atlantic University. Dr. Ricci is a hospitality industry veteran with over 20 years of managerial experience in segments including food service, lodging, incentive travel, and destination marketing. While filling the role of hotel general manager for almost a decade, Dr. Ricci served as a part-time educator before entering academia full-time as both a clinical associate professor and administrator.This one is going to be great!  Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Hey everyone, We're back with another episode and this time we're talking with our Director of Marketing, Leah Roberts, about 4 ways to boost the effectiveness of your hotel advertising. Leah has a tenured background in digital advertising and is part of why Vibrant Management is able to offer a 5x ROAS to all of our clients. Let us know what you think! Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Hey everyone, we're back again with our good friend, Jeff Low, the CEO and founder of Stash Hotel Rewards. Jeff is a stud. He took a universal problem that every independent hotel faces and solved it in one easy-to-use solution. Cody and I get asked all the time - "How do we increase guest loyalty?" or "What's the easiest way to get return guests?". Our answer has always included Stash Hotel Rewards. We hope you enjoy today's episode. Be sure to check out our friends from Stash Hotel Rewards at www.stashrewards.com. Also, shoutout to their great sales reps, Audrey and Patrick! You guys rock!  Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In this week’s episode of Virtual GM, we dive into the crucial topic of maximizing your hotel's revenue during Q4. As the year wraps up, it's essential to leverage unique strategies to boost your bottom line. We'll cover four innovative approaches, including seasonal promotions, leveraging local events, optimizing online presence, and personalized guest experiences. Whether you're a seasoned hotelier or new to the industry, these insights are tailored to help you achieve financial success in the final quarter. Tune in for valuable tips and actionable advice to make your hotel thrive this season! Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In this week's episode of Virtual GM, we are thrilled to have a conversation with Professor AJ Templeton from Southern Utah University (SUU). Prof. Templeton is an esteemed Assistant Professor specializing in Hotel, Resort, and Hospitality Management at the Dixie L. Leavitt School of Business at SUU. With a focus on tourism and events, she also bridges the gap between academic theories and the dynamic world of hospitality management. Our discussion ranges from her insightful journey in academia to how the next generation of hospitality leaders can gear up for the exciting challenges ahead. Her practical experiences, coupled with an academic lens, provide a rich tapestry of understanding for any hotelier looking to expand their knowledge horizon. Don’t miss out on the pearls of wisdom Prof. Templeton has to offer, tune in Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Hey Guys, we're back with another episode from the studio. Today we have an interview with Dennis Nessler, the Editor-In-Chief from the Lodging Magazine and the host of LODGING On Demand Podcast. You can check those episodes out by using the link below -https://lodgingmagazine.com/lodging-on-demand-podcast-2/You can also check their site with the link below - https://lodgingmagazine.com/Dennis is a legend. He has a long background in hospitality and this is an episode you don't to miss as you plan and make adjustments for 2024. We really get into some great info about hotel trends and what to be on the lookout for. We hope you enjoy the episode!  Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In this episode, we're thrilled to have Matt Ionta, Purchasing Agent at J/Brice Design International, joining us from a newly adorned setting of a renowned hotel, reflecting the impeccable aesthetics J/Brice Design is famed for. Matt, with his profound expertise, navigates the realms of purchasing that brings the envisioned design concepts to life.His role in procuring the right elements, be it for construction, renovation, or infusing a fresh breath of design, is instrumental in ensuring the final outcome is nothing short of a masterpiece. Our conversation ventures into the core of J/Brice Design's ethos, the meticulous approach towards purchasing, and how it intertwines with the design aesthetics to craft unique, captivating spaces.Matt unfolds the journey of how a mere concept blossoms into a tangible, inviting ambiance through the lens of purchasing. His narrative sheds light on the synergy between purchasing and design, and how it significantly impacts the guest experience.Dive into this enlightening episode to explore the fascinating world of hospitality design purchasing with Matt Ionta, and unravel the process that shapes the inviting ambiance of hotels. Tune into the Virtual GM Podcast now!Website: https://jbricedesign.com/LinkedIn: https://www.linkedin.com/in/matt-ionta-942a64159/Instagram: https://www.instagram.com/jbricedesign1/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Join us in this captivating episode, broadcasting live from a recent gem in the Best Western Hotel Group's portfolio, as we sit down with Meegan Gillett, the Production Manager for Best Western Hotel Group. Meegan, with her seasoned expertise, oversees Construction & Renovation, FF&E for Design, decor, and spa, ensuring each element resonates with the brand's ethos and guest expectations.Her illustrious journey, spanning various projects that epitomize elegance and functionality, showcases her adeptness in marrying construction and design to curate remarkable guest experiences. Our discussion traverses the lanes of her innovative approaches in managing construction and renovation projects, ensuring they align perfectly with the brand's vision and operational excellence.This episode unveils the meticulous processes behind Meegan's role in orchestrating the decor and spa aesthetics, ensuring a seamless blend of comfort, luxury, and brand identity. Her insights into managing FF&E (Furniture, Fixtures, and Equipment) for design, form a narrative of excellence that many hoteliers aspire to emulate.Don’t miss this riveting discussion that peels the layers of construction, renovation, and design management in the hospitality sector, offering a glimpse into the world of Best Western through Meegan Gillett’s lens. Tune in to the Virtual GM Podcast to discover the art and science of creating enchanting hotel spaces that promise a memorable guest stay.Website: https://www.bestwestern.com/en_US.htmlInstagram: https://www.instagram.com/bestwestern/LinkedIn: https://www.linkedin.com/in/meeganberner/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Description: Broadcasting live from the whimsical world of Staypineapple Hotels, we are thrilled to have Mary Kirkpatrick, the Procurement Manager of Staypineapple, on board for an insightful conversation in this episode. Staypineapple, known for its out-of-the-ordinary hotels in extraordinary locations, embodies a unique brand that's as vibrant and welcoming as Mary's personality.Mary, with her keen eye for detail, plays a pivotal role in ensuring that the eclectic charm of Staypineapple is well-reflected in every procurement decision. Her journey in melding procurement strategies with brand aesthetics is nothing short of inspiring.Our discussion traverses the delightful realm of Staypineapple's brand, shedding light on the hotels they own and manage, and the cool quotient that sets them apart in the hospitality landscape. Mary opens up about the challenges and triumphs in maintaining the quirky brand identity through smart procurement, and how it translates to a memorable guest experience.As we delve deeper, Mary shares the nuances of how procurement intertwines with brand management and the significant impact it has on Staypineapple's success. The episode is a treasure trove of insights for hoteliers aiming to blend procurement strategies with brand uniqueness.Join us in this riveting episode as we explore the colorful corridors of Staypineapple's brand journey with Mary Kirkpatrick, and unravel how procurement and brand identity dance in a perfect duet in the hospitality sector. Tune into the Virtual GM Podcast now for a ride through Staypineapple's quirky brand essence and the procurement magic that brings it to life!Website: https://www.staypineapple.com/LinkedIn: https://www.linkedin.com/in/mary-fieser-kirkpatrick-75784740/Instagram: https://www.instagram.com/staypineapple/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Today, from the tranquil ambiance of the prestigious Waldorf Astoria in Scottsdale, Arizona, we have the privilege of hosting Michael Osgood, the Vice President of Brand Quality Assurance at Preferred Hotels. This episode delves into the heart of Preferred Hotels' acclaimed loyalty program and the pathway for hotels aspiring to join their esteemed portfolio.Michael, with his extensive experience in the hospitality sector, has been instrumental in upholding and elevating the brand standards at Preferred Hotels. His meticulous approach to quality assurance plays a crucial role in not only enhancing the guest experience but also in welcoming and supporting hotels into the Preferred Hotels family.Our conversation unveils the intricate processes and the high standards that are the hallmark of Preferred Hotels. Michael sheds light on how their loyalty program is meticulously crafted to ensure a memorable experience for guests while providing a platform for hotels to thrive and maintain a hallmark of quality.We further explore the rigorous assessment and the supportive journey that hotels undergo to become a part of the Preferred Hotels portfolio. Michael’s insights are a treasure trove for hoteliers aiming to align with a brand that stands for quality and exceptional guest experiences.In this illuminating episode, the discussion with Michael Osgood unfolds the essence of brand quality assurance and the symbiotic relationship between Preferred Hotels and its portfolio members. His wealth of knowledge is a guiding light for hoteliers aspiring to excel in a competitive landscape while being part of a distinguished brand.Tune into this enriching episode of the Virtual GM Podcast to garner invaluable insights on brand quality assurance, loyalty programs, and the prestigious realm of Preferred Hotels. A conversation brimming with knowledge and insights awaits!Website: preferredhotels.comLinkedIn: https://www.linkedin.com/in/michael-osgood-a619622/Instagram: https://www.instagram.com/preferredhotels/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Today, we are thrilled to welcome Lorie Komanova, the Director of Procurement and Purchasing at Innisfree Hotels, in a vibrant discussion centered around enhancing guest experiences. Broadcasting live from one of the charming locales managed by Innisfree Hotels, this episode delves deep into the pivotal role procurement plays in curating an exceptional guest experience.Lorie, with a dynamic career in the hospitality sector, brings a wealth of knowledge and a robust background in procurement and purchasing. Her strategic foresight and meticulous approach in aligning procurement strategies with guest satisfaction have significantly impacted Innisfree Hotels' flourishing reputation.In our engaging conversation, we unravel the intricacies of how a well-oiled procurement machinery contributes to creating memorable stays for guests. Lorie sheds light on how the right purchasing decisions not only streamline operations but also resonate well with the guests, enhancing their overall experience.One of the key focal points of our discussion is the innovative strategies Lorie has spearheaded, aimed at ensuring guests feel the warmth and comfort, coupled with a touch of luxury, during their stay at Innisfree Hotels. Her relentless pursuit for quality, coupled with a cost-effective approach, has set a benchmark in the hospitality procurement realm.Dive into this enlightening episode as we explore the synergy between procurement, operational efficiency, and elevated guest experiences with Lorie Komanova. Her insights are a treasure trove for hoteliers aiming to strike the perfect balance between operational excellence and unparalleled guest satisfaction.Don't miss this episode full of actionable insights that could be the game-changer in your guest experience strategy. Tune into the Virtual GM Podcast now!LinkedIn: https://www.linkedin.com/in/lorie-komanova-6a961098/Website: innisfreehotels.comInstagram: https://www.instagram.com/innisfreehotels/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Welcome to Episode 52 of the Virtual GM Podcast! Today, broadcasting live from the prestigious Arizona Biltmore, a Waldorf Astoria property, during BITAC Purchasing and Design 2023. Join us in this riveting episode with our esteemed guest, Jodi Sandler, Senior Design Director at Fontainebleau Development.Jodi's illustrious career in the world of design spans over a decade, encompassing a diverse range of projects across the globe. From Miami to Hong Kong, she has left an indelible mark on the realms of High-End Multi-Family Residential, Hospitality, Residential Retail, and Restaurant sectors. Her extensive experience in the design and construction process has positioned her as a trailblazer in the industry.In our discussion, we shed light on the much-anticipated Fontainebleau Las Vegas, set to open its doors on December 13th. Boasting an impressive 67-story structure, a sprawling 6-acre pool complex, and an array of 36 bars and restaurants, this architectural gem is poised to redefine luxury in Las Vegas.One of the key highlights of our conversation revolves around Jodi's instrumental role in designing the guest rooms at the Fontainebleau Las Vegas. Her meticulous attention to detail and unwavering commitment to creating immersive and opulent spaces have set a new standard for luxury accommodation. Join us as we unveil the intricate process behind the guest room design, gaining exclusive insights into Jodi's creative vision and the seamless fusion of comfort and extravagance that defines the Fontainebleau experience.Don't miss out on this exclusive episode where we delve into the convergence of design excellence and unparalleled hospitality at the Fontainebleau Las Vegas. Tune in now to embark on a journey through the world of luxury, creativity, and innovation with Jodi Sandler on the Virtual GM Podcast!Instagram: https://www.instagram.com/fontainebleaudevelopment/Website: https://www.fbdev.com/Las Vegas Resort: https://www.instagram.com/fontainebleaulasvegas/Miami Resort: https://www.instagram.com/fontainebleau/Jodi Instagram: https://www.instagram.com/jodibsand/Jodi LinkedIn: https://www.linkedin.com/in/jodi-sandler-asid-7a006b30/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Welcome to Episode 51 of the Virtual GM Podcast! In this special live edition, we are thrilled to have Michael Kaye, Partner at Procure by Design and Director of Design and Procurements at Skyline International Development, as our esteemed guest.Join us as we delve into the intricate world of hospitality design and procurement with Michael, who brings a wealth of experience from his dynamic journey in the industry. From his early roles as Project Manager and Director of Food and Beverage for downtown hotels to his current influential position, Michael has been instrumental in shaping the essence of numerous iconic properties.With a meticulous eye for aesthetic detail and a profound understanding of the art of hospitality, Michael has left an indelible mark on Skyline's exceptional hotel portfolio, including The Pantages Hotel Toronto Centre, The Cosmopolitan Toronto Centre Hotel and Spa, Shizen Spa, Eight Wine Bar, and the Discovery Center at Port McNicoll, to name a few.In this insightful episode, we explore Michael's innovative approach to blending functionality, comfort, and style in his designs, all while ensuring each project surpasses expectations for quality and functionality. We uncover the essence of his design philosophy, where every environment is tailored to the unique preferences and needs of every individual customer.Tune in to gain exclusive insights into the cutting-edge design elements and premium materials that form the backbone of Michael's unparalleled creations. Recorded live from the historic Arizona Biltmore, a Waldorf Astoria property, during BITAC Purchasing and Design 2023, this episode promises to be an inspiring exploration of the artistry and vision behind some of the world's most remarkable hospitality projects.Instagram: https://www.instagram.com/procurebydesign/LinkedIn: https://www.linkedin.com/in/michael-k-21065813/Website: https://www.procurebydesign.com/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Welcome to Episode 50 of the Virtual GM Podcast, where we bring you insights from the most influential figures in the hospitality industry. In this milestone episode, we had the privilege of hosting the esteemed Marji Waldman, Principal and President at Stroud Group, joining us live from the prestigious Arizona Biltmore, a renowned Waldorf Astoria property, during the BITAC Purchasing and Design 2023 event.Marji's journey is nothing short of inspirational. Back in 1987, she embarked on her entrepreneurial odyssey, establishing The Stroud Group in Maryland as a local arm of Stroud Purchasing in Pennsylvania. Initially focused on providing procurement services to properties in the vicinity, Marji's visionary approach led to an expansion of services and clientele, encompassing a diverse array of high-end hotels, casinos, resorts, and 4 to 5-star properties across the global landscape.Her remarkable success story can be attributed to her unwavering commitment to personalized service, ensuring that each client feels uniquely valued. Marji has consistently gone above and beyond, leveraging her expertise to enhance her clients' properties, fortify their bottom lines, and meet critical deadlines. Notably, her emphasis on leveraging cutting-edge technology has set new industry standards for reporting precision, even while managing an array of large-scale projects.It's no wonder Entrepreneur Magazine bestowed upon Marji the esteemed title of "Female Entrepreneur of the Year," a testament to her exceptional leadership and groundbreaking contributions to the hospitality industry. Join us as we delve into her incredible journey, explore her unparalleled expertise, and uncover the secrets behind her enduring success in the fiercely competitive world of hospitality procurement. Tune in to gain exclusive insights from a true pioneer and visionary in the field.Instagram: https://www.instagram.com/thestroudgroup/Website: https://www.stroudgroup.com/LinkdeIn: https://www.linkedin.com/in/marji-waldman-18032210/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Welcome to Episode 50 of the Virtual GM Podcast, where we had the pleasure of hosting the illustrious Liza Koeda, Principal at Cober Koeda. Coming to you live from the Arizona Biltmore, a renowned Waldorf Astoria property at BITAC Purchasing and Design 2023, this episode promises an insightful peek into the world of hospitality design and the art of crafting exceptional spaces.Liza Koeda brings a unique blend of architectural prowess and interior design finesse, honed through over 15 years of international experience in the realm of hospitality design. Her journey from spearheading hotel projects to crafting opulent residential properties has culminated in the establishment of her brainchild, CoberKoeda, Inc. - a thriving boutique design studio driven by an unwavering passion for unconventional and captivating designs.Join us as Liza delves into the intricacies of her design philosophy, revealing how her global experiences, unrelenting dedication, and innate creative talent have fostered her continual pursuit of groundbreaking designs. From the genesis of her career to the founding of CoberKoeda, Inc., Liza shares her insights into the art of creating distinct, narrative-driven design stories for every space she encounters.Discover the true essence of a successful designer's journey through Liza's perspective, as she articulates the exhilarating realization of her design visions materializing into tangible, lived experiences. Tune in to Episode 50 for a compelling conversation that promises to inspire and invigorate your own creative endeavors.Instagram: https://www.instagram.com/coberkoeda/LinkedIn: https://www.linkedin.com/in/liza-koeda-b0609a92/Website: https://www.coberkoeda.com/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In Episode 48 of the Virtual GM Podcast, get ready to embark on an exciting journey as our host Spencer Halford & Cody Adent sit down with the renowned industry leader, J. Viola, Chief Operating Officer at BITAC Events. Broadcasting live from the historic Arizona Biltmore, a luxurious Waldorf Astoria property, during the iconic BITAC Purchasing and Design 2023 event, this episode is filled with exclusive insights and revelations.Join us as J. Viola provides a tantalizing glimpse into the future, revealing the impressive lineup of 15 BITAC events scheduled for 2024. Learn what sets BITAC apart and makes it a paramount experience in the realm of events and hospitality. Discover the magic that transforms attendees into valued members of the BITAC family, fostering an unparalleled sense of community and camaraderie.Get ready to immerse yourself in the heart and soul of the BITAC experience as we uncover what makes these events truly exceptional. Tune in for an engaging discussion that delves deep into the essence of building lasting industry relationships and fostering meaningful connections.Connect w/J. Here:Email: jviola@bitac.net Website: https://bitac.net/LinkedIn: https://www.linkedin.com/in/j-viola-12ba5110/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In the exhilarating Episode 47 of the Virtual GM Podcast, our hosts Cody Adent & Kyle Aldrige, in the midst of the bustling ambiance at the BITACH Purchasing and Design 2023, engages in a captivating conversation with the illustrious Jamess Skunkcap. Join us as we glean insights from Jamess, the esteemed Hotel Housekeeping Manager at the renowned Shoshone Bannock Casino in Fort Hall, Idaho.Amidst the grandeur of the historic Arizona Biltmore, a Waldorf Astoria property, Jamess graces our podcast with her profound wisdom and industry expertise. She delves into her deep-seated passion for the hospitality sector, highlighting her favorite travel destination, the vibrant city of Las Vegas. Furthermore, Jamess sheds light on her affinity for the Hilton hotel brand, showcasing her penchant for top-notch service and exceptional guest experiences.Throughout the episode, Jamess illuminates the quintessential pillars for an impeccable housekeeping team. With her profound experience, she emphasizes the significance of maintaining high cleanliness standards as the cornerstone of any successful hotel operation. Moreover, she emphasizes the importance of going the extra mile to ensure guests' utmost satisfaction, fostering a culture of genuine care and personalized service.Drawing from her invaluable leadership experience, Jamess underscores the pivotal role of teamwork in fostering a harmonious and efficient work environment. In her profound words, "Teamwork makes the dream work," she encapsulates the essence of collaborative efforts and shared goals within a dedicated housekeeping team.Tune in to Episode 47 of the Virtual GM Podcast for an enriching and insightful conversation with the remarkable Jamess Skunkcap, where hospitality meets excellence, and every detail matters.Hotel & Casino: https://shobangaming.com/BITAC: https://bitac.net/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Hey everyone, we're back and today we're diving deep into the world of hotel guest loyalty. If you're a hotel owner or GM, you know that guest loyalty is the lifeblood of your business. The experience they have matters—a lot!What are you doing to keep up with loyalty programs? How's your guest loyalty game? In this episode, we'll break down the top strategies to ensure your guests keep coming back. From personalized experiences to loyalty rewards, we've got you covered.Don't miss out on expert tips to elevate your loyalty programs and truly connect with your guests. Subscribe now and hit that notification bell so you never miss an episode! Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

In this week's episode, Cody and I share insights from our recent Florida trip, focusing on independent hotels. We talk about ways to save money and time in your operations. And yeah, this podcast is still free!We also dive into local content creation that you can replicate for zero cost. This is especially handy for independent hotel owners looking to elevate their brand. Tune in and get some actionable tips!We also had the chance to attend the BITAC Independent event, a must-visit for anyone in the independent hotel industry. We walked away with some real gems—practical advice, networking opportunities, and the latest industry trends. If you're an independent hotel owner, you'll want to hear what we picked up there. Don't miss this episode! Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com