Creating an Award Winning Customer Vulnerability Strategy Improving support and outcomes for vulnerable customers has become a real focus for providers over the last few years.  In this podcast we hear from those leading the Workplace Support Teams at Scottish Widows about how vulnerable customers are identified, including some heart stopping stories and they share what has gone into creating the Award Winning Strategy to support our most vulnerable customers. Superb sharing from Scott Gunderson and Niamh Whelan

AI and Pensions - it's already happening I'm joined by 2 experts explaining how Scottish Widows have deployed AI to improve the colleague and customer experience.  Supporting me on the questions is a rookie student interviewer bringing the younger perspective to the AI Discussion.     It's a fascinating discussion about how AI will revolutionise the pension experience for customers featuring Gillian Henderson, Oojal Jhutti and Maciej Miazek

In this episode I'm joined by industry big hitter, veteran, free thinker, diversity champion and entertainer David Butcher David tells us his story of how he went from being Jimmy Hendrix stage manager in Germany to CEO of a large UK pension organisation. He shares how embracing mindfulness helped him recover from some terrible personal tragedies and how his own experience inspired him to launch Mindful Pensions. David is both a Trustee for Master Trusts including for Scottish Widows and is a member of the Scottish Widows IGC too and he has a vast back catalogue of pension and life experience to share here.

Mind-blowing discussion with one of Lloyd's experts on scams.  Chris Thomason terrifies by sharing just how far scammers will go to get their hands on your money,  The discussion covers scams we see across the bank hitting both individuals and businesses - and finishes up focussing on how scammers target pension funds too. Chris and his colleagues are designing processes to protect customers.   Along the way we find out just how much a dodgy licence on the black market costs - a key step in getting hold of your identity!

A live podcast with an audience of Employers. The focus is on what can be done to improve the retirement outcomes for members of workplace schemes and the panel of employers, comms specialists and policy experts grapple with the issue of pension adequacy. The Employers have done some amazing things and they tell their stories, expertly hosted by Stuart Hopley of Scottish Widows.   Panel Alison Dodd - Employee Benefits Manager at AWE Ian MacRae - Finance Pension Investment Manager at Jaguar Land Rover Joe Craig - Comms Expert and Master Storyteller at Quietroom Peter Glancy - Lloyds Pension Policy Lead

A live podcast with an audience of employers. Hear from the data experts keeping the data of over 26 million customers safe and working out how to use it to really help people make more of their finances.   Starting at a UK level the panel focus right down to a Scottish Widows level, a scheme level and an individual level - I talk data stories and insights with the experts and look at AI user cases - as well as keeping data safe.   Robert Cochran hosts this expert panel featuring:   Dr Paul Dongha PHD - Lloyds Group Head of Data & AI Ethics Rich Bates - Lloyds Data and Machine Learning Platform Lead Adam Foskett - Scottish Widows Workplace Platform Data Lead

A really lively panel discussion from impassioned experts from a range of backgrounds hosted byJackie Leiper MD at Scottish Widows delving into the detail and focusing in on some key callouts from the Scottish Widows 2023 Women & Retirement Report. Panel Members Ranila Ravi-Burselm  -Scottish Widows Intermediary Director Ellie Austin-Williams -This Girl Talks Money - Founder Rosie Lacey - Head of Pension and Benefits at Costain Pete Glancy - Head of Policy at Scottish Widows Kathryn Fleming -Senior DC Consultant and Partner at Hymans Robertson Rebecca Robertson - Director and Adviser at Evolution Financial Planning

What do scheme members ask when they can just ask experts anything about pensions? With a bit of help from AI - Robert Cochran and Stuart Hopley of Scottish Widows analyse the 2500 questions scheme members asked during Pension Engagement Season - looking at the top 5 themes and also considering the things people didn't ask.

Debating the new cross regulator Value For Money Workplace Savings Framework with a lively audience and an Expert Panel - hosted by Robert Cochran of Scottish Widows