All Things Considered CX with Bob Azman is a business podcast. The host is the founder of Innovative CX Solutions, a consulting firm.
CX, or customer experience, has existed as long as people have been doing business. Understanding the importance of customer experience, though, is a recent development. Today, companies understand that people are willing to pay more for a better experience. Poor CX drives away customers and does it fast. Measuring CX for one's own business can be a challenge. That is where the All Things Considered CX podcast can help.
Host Bob invites a guest to the show in every episode of the podcast. Some of his guests work in the field and have advice for listeners. Kevin Bollom of Trane talks about the "say-do ratio." He thinks that part of Trane's success is due to its attention to follow-through. Bryan Clayton is the CEO of GreenPal. This app connects lawn care companies with customers. GreenPal calls customers back within one hour, a testament to its commitment to CX. Emily Gray is the Chief Customer Officer at PlayVox. She has the unique challenge of managing CX for a company that offers CX solutions.
Bob also talks to authors and other podcasters. John Goodman is the author of Strategic Customer Service. His research is well known in the field. He tells listeners about the National Customer Rage Survey he created in 1976. It measures overall customer satisfaction. Joe Wheeler is the coauthor of The Digital-First Customer Experience. In his book, he explores the evolution of CX into the digital realm. Kevin Wilde is a professor and expert on coachability. He has tips for CX professionals wanting to move forward in their careers.
All Things Considered CX with Bob Azman may be a great listen for small business owners who want to improve their customer experience. The podcast contains advice and bits of wisdom from experts. Bob's guests are leaders in their field and have much to teach.
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