There may not be a more important process in your business than the hiring process. Getting the right people in the right seats is obviously critical, and it's a process that's hard to get right early on.    This week’s episode, recorded live at NARPM Broker/Owner, features Matthew Whitaker, founder of Evernest, and Shim Markette, Chief People Officer at Second Nature. Both have years upon years of experience getting the right people in the right seats. Listen as they share their expertise in order to help you skip the common hiring mistakes many companies make.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 8 features Matthew Whitaker and Shim Markette The Triple Win Property Management podcast is produced and distributed by Second Nature

On December 3rd, 1999, Hal Elrod was driving home when he was hit head-on at 70 MPH by a drunk driver. He died for six minutes.    Six days later, he woke from a coma. Doctors told him he would likely never walk again. He took his first step three weeks later.    Few people have faced the adversity in life that Hal has, and his book, The Miracle Morning, details the daily personal development rituals he’s used to overcome the challenges in his life.    Don’t miss his incredibly touching personal story and how it can help you develop yourself. Register now for Triple Win Leadership Xchange: https://www.secondnature.com/events/twlx   100% of proceeds from the event go to the Pat Tillman Foundation.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 7 features Hal Elrod The Triple Win Property Management podcast is produced and distributed by Second Nature

Differentiation. Everyone’s favorite buzzword. What does it really mean in 2024 and how do you achieve it specifically in the property management industry?  A lot of people have spent a lot of money trying to professionalize the experience a self-managing landlord can provide. When we discuss differentiation, we’re not talking about create a value proposition different from your nearest professional PMC. We’re talking about elevating the professional property management experience above that of self-management.    Join Second Nature’s Andrew Smallwood and Property Meld’s Ray Hespen as they dig into strategies for accomplishing exactly that.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Attending NARPM Broker/Owner? Get luxury transportation, an exclusive party invite, and more with #SecondNatureVIP: https://www.secondnature.com/events/narpm-broker-owner-vip   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 5 features Ray Hespen.   The Triple Win Property Management podcast is produced and distributed by Second Nature

Setting goals is easy. Setting SMART goals is a little bit harder. Setting SMART goals and adhering to a process that allows you to achieve them? Well that’s something we all wish we were better at.    Tony Cline is a property management success coach and extreme distance runner. He has seen a lot of success in his life, and he attributes a lot of it to his commitment to process when chasing goals.    Join host Andrew Smallwood as he interview Cline about his process for staying on track when he sets the big goals.   Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 3 Episode 20 features Tony Cline The Triple Win Property Management podcast is produced and distributed by Second Nature

How do you as a property manager, in the world of constant problems, find time to stay active and prioritize your mental health? The PM world can wear on your state of mind, but healthy practices can have huge downstream effects for you and, by extension, your business.    Peter Hernandez, creator of the #PMHealth Facebook group, is joined by Brad Randall and Janet Fields of Welch Randall Real Estate and Janet Fields of Oak Trust Properties to break down some proven tactics for keeping a healthy body and a healthy mind during the constant barrage that is property management.    This recording is from an interactive Triple Win LIVE event. Register for the next Triple Win LIVE to interact.   Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 3 Episode 21 features Peter Hernandez, Brad Randall, and Janet Fields   The Triple Win Property Management podcast is produced and distributed by Second Nature

The previous episode of the Triple Win podcast featured Cameron Herold, creator of the Vivid Vision. In today’s episode, Peter Lohmann, CEO of RL Property Management, takes center stage to break down how he wrote and applied his Vivid Vision to grow his company.    Hear from Lohmann on how he went about actually writing a Vivid Vision, how he manages to stick to it on a daily basis, and how it has helped RL Property Management grow.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 3 Episode 21 features Peter Lohmann   The Triple Win Property Management podcast is produced and distributed by Second Nature

The Vivid Vision is a concept pioneered by Cameron Herold as a way to connect the vision of the entrepreneur with his or her team, and he breaks down the whole thing down in an interview with Mark Brower of Mark Brower properties on the Triple Win podcast.    Herold and Brower dive deep into how the Vivid Vision can align your employees, improve hiring hit rates, give a sense of purpose to your team, and help with the overall organization of work in your business. The former COO of 1-800-GOT-JUNK? Has immense knowledge to share about the relationships between the visionaries and the doers that make up a company. You won’t want to miss what he has to share.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 3 Episode 20 features Mark Brower and Cameron Herold The Triple Win Property Management podcast is produced and distributed by Second Nature

Are you looking for more out of your annual planning process? Many professional property management companies are in the same boat, but don’t know what questions they should be asking when it comes to improving that process.    In the newest episode of Triple Win Property Management, join industry experts Marc Cunningham and Gwenn Aspen as they dive into how to optimize your annual planning process with questions like  Who should be involved?What questions should you be asking?How do you organize your KPIs? Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 3 Episode 19 features Marc Cunningham and Gwenn Aspen The Triple Win Property Management podcast is produced and distributed by Second Nature

What is the 20% of what you do that creates 80% of your value?  So much of our time is focused on process and activity, but what is the right process, the right activity to be focused on that creates value and ultimately drives profit? This episode focuses on connecting day-to-day processes, value creation, and bottom-line financial performance to give you a clearer understanding of how you can operationalize profit in your property management business.  This episode originally appeared as part 2 of the Operationalizing Profit Series: Architecting Experience hosted by Daniel Craig of ProfitCoach and features Thad Tarkington, Adam Willis, and Wolfgang Croskey. To learn more about how ProfitCoach can help your PMC identify the key profit drivers in your business, visit https://www.pmprofitcoach.com/  Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 18 features Daniel Craig, Thad Tarkington, Adam Willis, and Wolfgang Croskey The Triple Win Property Management Podcast is produced and distributed by Second Nature

In this episode, Andrew talks with Thad Tarkington, Founder and CEO of Second Nature, as they explore the concept of junk fees in property management, shedding light on how these charges can impact property managers, residents, and investors. They also discuss some legislation shortcomings and provide valuable insights into the challenges the industry faces. Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern Learn everything you need to get started with your Resident Benefits Package. https://www.secondnature.com/events/rbp-workshop Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 17 features Andrew Smallwood and Thad Tarkington

Warning: This episode is not recommended for those with a weak stomach. The stories in this episode are true and include real horrors encountered by property management professionals. As a property manager, you never know what you might encounter. In this terrifying episode of the Triple Win PM podcast, we hear true stories that will make you tremble and squirm. Stories so terrifying they may just keep you up at night.  This episode is brought to you by Second Nature and Pest Share. Did you know that  On-Demand Pest Control is now part of RBP? Avoid terrifying pest issues with a fully managed RBP by Second Nature. Check our Facebook page on Thursday to see who is crowned the winner of the TWO best/worst PM horror stories. And share your very own terrifying tales too! Level up your property management business with our jam-packed, one-day-only, online conference. Register for TWLX https://www.secondnature.com/events/twlx Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern Learn everything you need to get started with your Resident Benefits Package. https://www.secondnature.com/events/rbp-workshop Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 16 features Andrew Smallwood and Justin Clements The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they delve into the art of attracting and keeping your ideal investor clients. This episode is custom-crafted to cater to professional property managers like you who strive to create success for their teams, investors, and residents. In this episode… Uncover the secrets of identifying investor churn and transforming it into lasting retention.Explore proven strategies for engagement that have a tangible impact.Gain insights into effective approaches for not only attracting but also retaining the investor clients you desire. Tune in and elevate your property management success. Headed to Atlanta for NARPM National? Sign up for the VIP Experience https://get.secondnature.com/vip-experience-2023 Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 15 features Jennifer Utz, Lauren Alleman, and Mark Brower The Triple Win Property Management Podcast is produced and distributed by Second Nature

Summer is coming to an end. But the work for property managers is just beginning.  In this episode, Phil Owen (OnSight PROS) and Gwenn Aspen (Anequim) discuss the best ways for property managers to navigate the changing of the seasons. They give real-world examples of how to manage the chaos of summer and tips to improve operations during the slower fall and winter seasons so you’re fully prepared for next year.  Be sure to check out the resources in the Anequim Library that Gwenn referenced https://anequim.net/anequim-library Ready to attend a live RBP workshop? Join us on Thursday 9/21 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 14 features Phil Owen and Gwenn Aspen  The Triple Win Property Management Podcast is produced and distributed by Second Nature

This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package.  This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way.  Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 13 features Rebecca Wallace and Zena Smith  The Triple Win Property Management Podcast is produced and distributed by Second Nature

Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome?  In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank. Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 12 features Janet Sprissler The Triple Win Property Management Podcast is produced and distributed by Second Nature

Lease management is the bedrock of effective property management. As the property management industry continues to evolve, it's crucial to adapt our approaches to lease management. In this episode, our esteemed moderator Melissa Gillispie (JWB Real Estate) talks to industry-leading panelists, Kristin Leet (One Focus Property Management), and David Galant (Pathway Properties) as they share how leasing excellence plays a pivotal role in meeting the ever-changing needs and expectations of residents and investors. They delve into the strategies they've employed to streamline lease management processes, discuss key performance indicators (KPIs) from their own experiences, and offer practical takeaways that will empower property managers to elevate their lease management practices. Whether you're a seasoned property manager or just stepping into the industry, tune in to gain valuable knowledge and unlock the secrets to lease management excellence. Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 11 features Melissa Gillispie, Kristin Leet, and David Galant The Triple Win Property Management Podcast is produced and distributed by Second Nature

What is investor relationship management? How do you create a positive investor experience?  In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro. Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing.  Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting. In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success. Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you. Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup Stay up to date on events and resources on our website rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto The Triple Win Property Management Podcast is produced and distributed by Second Nature

In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management. We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms." Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape.  Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup Stay up to date on events and resources on our website rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann The Triple Win Property Management Podcast is produced and distributed by Second Nature

TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event.  Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results. Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Laura Mac  Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran