May 23 2024
Surprise and Delight Your Customers, Advises Virtual Event Producer (w/Louis Trahan)
If you've ever been nervous about clicking the wrong button during a Zoom event, listen up.In this episode of The Unsure Entrepreneur Podcast, host Roger Pierce interviews Louis Trahan, the owner of Learngistics, a company specializing in corporate in-person and virtual learning experiences. Louis shares his journey from founding Last Minute Training to expanding into corporate learning and virtual events through his current company called Learngistics. He talks about the challenge of organizing virtual events, how nervous people can be online, and the kinds of supports his company provides, including technical checks, event production — and arranging guest speakers and content, if requested. Along the way he shares his thoughts on delighting customers and maintaining high service standards.He also discusses the urgency of AI readiness for businesses, explaining how AI can transform operations for both small and large enterprises. Louis emphasizes the nimbleness of small businesses in adopting AI, saying, "AI adoption can be a lot easier and quicker than for large enterprises." When asked about his advice for aspiring entrepreneurs, Louis recommends doing thorough market research and asking the "right questions" to potential customers before launching a business. Tune in to hear more about Louis' entrepreneurial path and insights on staying agile and client-focused in the business world.Visit LearngisticsLinkedIn Profile
