Ben, Josh, and John discuss pricing, including how to approach pricing, what they do and don't like about pricing, and how pricing works at Honeybadger and Flipper.https://cottonbureau.com/p/9EMACZ/shirt/the-process#/17943854/tee-men-standard-tee-vintage-black-tri-blend-mhttps://blog.flippercloud.io/per-seat-pricing-sucks/https://garrettdimon.com/journal/posts/data-modeling-saas-entitlements-and-pricinghttps://basecamp.com/pricinghttps://en.wikipedia.org/wiki/Loss_aversionhttps://statamic.com/

While Josh is on vacation, Ben chats with guests Will King and John Nunemaker about the process and perils of trying to ship reliably. https://www.wking.dev/logs/shipping-in-layershttps://longform.asmartbear.com/slc/https://en.wikipedia.org/wiki/Minimum_viable_producthttps://archive.ph/20130719182750/http://www.businessballs.com/treeswing.htmhttps://www.amazon.com/How-Fight-Hydra-Ambitions-Destined-ebook/dp/B07J57YF47

Ben and Josh catch up after a few weeks of heads-down product work, and they have lots to talk about—including a new Discord server for FounderQuest listeners! Plus, hear Josh’s thesis on why it’s a huge problem if you’re not using your product to the max.Shape UpSeth GodinBlue Ridge RubyMonitoramaJoin the Honeybadger Discord! https://discord.gg/aQaDVBedRf

Longtime friend of the pod Adam McCrea joins Josh and Ben to catch up and chat about his journey building Judoscale—an autoscaling service for Heroku, Render, and AWS!Blue Ridge RubyJosh’s Blue Ridge Ruby recapKyle SholdPrintfectionJudoScaleSignWellHeroku Add-onsRouter blog post: https://judoscale.com/blog/heroku-router-post-mortem

John Nunemaker returns to FounderQuest to discuss his writing process—after the guys debate code linters and formatters, of course. It's important to start with the essentials.Links:StandardrbJosh’s 2013 Ruby Style GuideGitHub CopilotCopilot Chat for NeovimSeth GodinAmy HoyMy Life in Advertising by Claude HopkinsThis book will teach you how to write better by Neville MedhoraCarbon

Josh and Ben are joined by John Nunemaker to discuss their recent trip to Detroit for RailsConf, as well as the announcement from RubyCentral that 2025 will mark the final RailsConf (though not the last Rails conference!). Later in the episode, Josh and Ben reveal the outcome of their Honeybadger Insights launch goal and discuss the team's last dev cycle. John also shares an update on his work with Flipper!Links:ChartkickFrictionless GeneratorsFlippertodo_or_die gemheya gemUserlistJohn NunemakerLast RailsConf announcement and surveyDetroit People MoverFounderQuestMastodon - @FounderQuest@honeybadger.socialTwitter - @honeybadgerappHoneybadger

This week, Josh and Ben dive deep into the marketing strategy for their new product, Insights, in response to a listener question. They talk about what groups they are targeting first, some of the planned marketing tactics for reaching each group, and how they are building awareness within the Honeybadger app without annoying existing users.Links:pg_cronJudoscaleTractionInsights tour page Insights announcement blog post Meet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadgerClickHouse - hosted by DoubleCloud

This week Josh and Ben discuss shipping Insights, what's next for the product, and their strategies to get people to actually use it. Plus Ben shares the results from his latest performance science projects. Grab your safety glasses and headphones!Links:Lab TechYabedaYabeda for InsightsVectorFluentdEvil Martians blogScientistMeet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadgerClickHouse - hosted by DoubleCloud

This week Josh and Ben discuss shipping a Clickhouse migration and Honeybadger's new look. They also talk about Exceptional Creatures hitting number one on Hacker News and being featured at the top of Ruby Weekly. Plus, did Ben get interviewed by a rubber duck?Links:Exceptional CreaturesKamalDaily LexClickhouse ActiverecordScientistRealGeeks Meet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

Today Josh and Ben are talking about UI changes in order to lay the foundation to launch and integrate Insights into Honeybadger as well as steps they are taking to avoid some rollout mistakes they've made in the past. They also reveal how testers are liking Insights so far!Links:Derek SiversFlipperMeet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

GOOAAALLL!!! This week Ben and Josh discuss how to get Honeybadger's growth back on track by setting a company-wide goal. They also talk about how to promote new features in your product without annoying your users and what Santa brought them for Christmas!Links:BHAGMeet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

This week Josh and Ben discuss Honeybadger's recent revenue struggles, how they got to this point, and the steps they're taking to weather the storm. They also explain why 2024 could be the company's best year ever!Links:Steve Jobs - "Saying No"Meet the badgersFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

Kevin joins Josh and Ben again this week as the trio discusses Honeybadger's hack week, processes for making bold UI/UX changes, what to do/not do if your customers hate said UI/UX changes, plus the latest trends in Crocs fashion!LinksCrocsJoel on Software - Things you should never doDHH Business of SoftwareEveryday Information ArchitectureMeet the badgersWhy's (Poignant) Guide to RubyClickHouse - hosted by DoubleCloudFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

It's a trifecta of badgers this week as Honeybadger's own Kevin Webster takes us on a deep dive into the genesis of his baby/our new product, Insights. There is also a discussion around the challenges of dealing with burnout plus the Holy Hand Grenade!LinksMeet the badgersClickHouse - hosted by DoubleCloudFounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappHoneybadger

This week Josh and Ben give further insights into Insights and discuss challenges around shoehorning a new product into an existing one. They also talk about marketing strategies, a Las Vegas trip, and disaster recovery! All this and more in this week's episode!LinksAhoyHeyaClickHouse - hosted by DoubleCloudMichele Hansen - "When done well, marketing and teaching are nearly indistinguishable from one another."FounderQuestMastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappWebsite

FounderQuest is back for episode 100! Learn why FounderQuest is down to two hosts. Listen to tales of hosting lavish RailsConf parties. Plus, don't miss the details of the secret upcoming product release that has been a year in the making!Links:Mastodon - @FounderQuest@honeybadger.social Twitter - @honeybadgerappWebsite

Show notes:Links:Garrett DimonMinitest HeatHeat Map Reporter for MinitestReviewStarting & SustainingSifter AppAutomated transcript (only about 70% accurate)Ben  Welcome to FounderQuest, this has been Today, I'm interviewing Garrett Diamond Star and josh are taking the day off and I get a chat with Garrett, who's a longtime friend of mine and fantastic entrepreneur and all around great person in the world, so I'm excited to have you here. Gary, Thanks, Garrett  thanks for having me. Ben  It's always fun catching up with you. I think the last time we chatted was business of software a few years ago, wasn't it? Garrett  Yeah, not frequently enough, Ben  so that was, yeah, definitely not frequent enough. One thing I most remember about that business of software was that was when the hurricane was coming through and so I was standing out there in boston with all the wind and the Garrett  right, having grown Ben  up in the south, that was kind of ironic that I was there in the northeast and getting a hurricane. Mhm. So have you been Garrett  three, so just uh probably about the same as everybody else man, you know, just kinda one day at a time and keeping it going um and yeah, I just kind of dabbling and exploring and for once the last year just kind of let myself be undirected and just kind of followed what was interesting and pulled on threads and uh a little unnerving but also kind of nice and refreshing, I don't know, you know, so kind of bouncing around like a ping pong ball. Ben  Well, that's, that sounds pretty cool. Well, let's talk about that in a minute. I want to catch people up so I'm sure most people know you, but just for those who don't. So Garrett again, it's been a long time entrepreneur I think. I think I first bumped into you with doing sifter, your, your, your app from a few years ago, you built that from scratch solo entrepreneur and then you sold that. Then you're, you're at post uh, postmark for awhile for that. Right. Garrett  Well, wild bit at large, but primarily on postmark. Yeah. Ben  Okay. Right. Right. So you're a while, but for a while and then I guess it was a couple of years ago now that you've left wild. Garrett  Yeah, it's been about . years, I guess. No. Okay. Ben  Yeah. And so I guess also during that time you kind of did the starting and sustaining books slash video series slash thing. That was cool. Garrett  Yeah, I've been dabbling in all that, trying to share my battle wounds so that other people can maybe avoid them or less than them. Ben  Yeah, that's awesome. I remember, I remember buying that. It's good, good stuff. So also linked in the show notes. Maybe we'll get a sailor to uh, you spoke, you spoke at Microsoft a few times or at least once that I can remember Garrett  I can't even keep track now. Microsoft spoke once attended a couple of times. Yeah. Ben  And so now you're doing some, some interesting stuff. So I remember, remember when you left a wild bit, you were, you're really interested in getting started on helping amputees have a community and so you started adapted, right? So, we're gonna talk about that for a second, and then we can talk about, you know, how that plan kind of changed for you with the passage? Garrett  Um, I mean, so I'm a left below knee amputee. And when I was trying to make that decision, I couldn't find any information on what life is really like as an amputee, um, let alone specific information about, can I play basketball still, if so, how does that work? Or what other activities can I do? And there's just not a lot of detailed information, and with disability, even just within amputees, the range is incredible, like above me and bologna makes a complete difference in how you function and your body mechanics, and so I just couldn't find this information out there. And so that kind of planted the seed that obviously it's not out there and, you know, it's woefully under informed, which at first was kind of scary, it's like, oh, I guess nobody does any of this stuff Garrett  and for me, the whole, ironically, the whole point of amputating was so that I could get back to doing things because of my ankle fusion was horrible and all that, it's just hurt and was miserable and through the whole thing, I was blogging about it, and what would happen is people would email me because they'd go on google and search for amputation, ankle fusion, that kind of thing, and then they'd ask me like, I'm, because I was the only person that came up and I would get these emails, you know, it kind of varies and go ebbs and flows, you know, to a month, once a week, you know, so frequently enough. Um, and uh, one uh, young woman that reached out to me, she actually amputated and then just won a couple of gold medals in the paralympics and like, Garrett  it just blew my mind is like, how do you find the answers to this stuff? And uh, after being an amputee now about five years and trying stuff and just kind of figuring it out. Uh, my hope was originally, I was like, well, I'm a software developer, I'll build a platform so people can share that information, um, you know, and I figured I was really optimistic about that specifically, because, well I built sifter and rails has gotten way better and I learned a ton from sifters, it'll be way easier this time around, but I didn't really account for was now I've got a family and I'm  years older, uh and so it's been more challenging at the end of the day, I'm just tapped on software because I'm doing that all day and my brain is fried. Garrett  Um, but I've been doing videos kind of explaining this stuff to people about how legs work and the logistics of like how they change your body mechanics and um, how to do things like go to the beach and deal with sand in your foot and that kind of stuff. Uh, and I did that more is like an exploratory whimsical thing because that was the kind of content I hope people would create and put on the platform. So then you could filter and say, here's my disability, here's the activity I want to do. Give me all the information about that specific thing. Um, but I did it and it just kind of left it for a year, but it just kept going and then more people have been contacting me and so now what I'm doing is kind of Garrett  stepping back from the software side of it and I'm just gonna keep recording videos for the next short term, um, and having them produced and that kind of stuff and hopefully increasing the quality and the depth and then doing interviews with other amputees and really kind of getting into more stuff, um, and then eventually circling back to building a platform to help people find the right things that meet their needs and that kind of thing. Um, so, you know, it's, it's, it's been tough. I think the toughest thing is realizing that nonprofit side projects are the hardest thing to make time for, um because it's never going to offset my income or anything. And so like Garrett  now I've kind of been thinking, I guess I need to build...

Show notes:Links:Sweaty StartupHook RelaySpider seasonWrite for HoneybadgerAutomated transcript (only about 75% accurate)Ben  So I've been, I've been using Hook Relay over the past week and I got to say, there's nothing as useful as using your own product to make you see places where the product can be improved. So I've, I've opened a couple of issues. Yeah, yeah. And uh, I mean, they're not, they're not major things, but it's like, oh, it would be nice if this was different, would be nice if that was, you know, different. And it's been, it's been good. So I'm, I'm looking forward to having those things done making the product better. And we, uh, you know, we talked about spending some more time, uh, development time on really the other couple next coming weeks and months because I've had some, some customer requests coming in. So Ben  it's always a good feeling like when people are actually using it and saying, oh yeah, I like it, but couldn't do this like, Oh yeah, I could do that. It's fun. I love it. I love being developer and just building stuff. So much fun. Yeah. Josh  Yeah. Looking at our, our dashboard, we've got uh, got a few New year's is coming in. Got some a little bit more revenue than last time I looked at this, so that's cool. Starr  Yeah, that's good stuff. You know, it's the season for it. The, the pacific Northwest summer is long gone and we're just into the dark, wet now. We've gone through a spider season. Yeah, I mean, right, you've got um, yeah, you've got the summer, you've got spider season, you've got dark with it. Josh  Is that from that like list of pacific Northwest Seasons or whatever, that's like . Starr  You can, you can call me out on that. I was hoping to um, I was hoping to plagiarize. Josh  We should, we should put that in the show notes if we can find it though. That's a pretty good one. Starr  Yeah, that's a good one. Josh  I don't remember them all, but Ben  I'm definitely, definitely more productive in the winter time because like, I'm not outside playing, I'm inside hunkering down from the rain, the cold, so I'm like, I might as well do some code. Josh  Yeah, Starr  I mean, personally, I kind of um like I kind of stopped going on my morning walks in the summer because there's too many amateurs out. Yeah. And I started again once the fall comes, once it starts getting dark and drizzly and those are my favorite morning walks. Josh  Nice even in the rain. Starr  Yeah, especially in the rain, get out. Yeah, that's why you have a nice like Gortex raincoats and my scoots. Yeah, it's all about the gear. Yeah, it's uh, I don't know, this is very pleasant. I like it. The, yeah, the summer here, like it's nice, but after a while, the sun just, just starts getting to me. It's just like, I can't escape it. It's just boring into my eyeballs. Ben  It is truly a thing around here when the sun has been out too long has been to many is people do get a little so crazy. Like I need some wet and so the first rainy day comes, you can just feel the relief. It's just, it's just, I don't know how to describe it. It's just a sense of community, like relieved that things are back to normal. There's, there's precipitation again. Starr  Yeah, I came up with a theory and I have no idea how valid the series, so I'm just going to throw it out there because it's unfounded and I'm wondering, so like I realize this, this winter, this, yeah, this fall as I'm going out. It's like, okay, like the reason I, like this is because like everything is more muted, right? And I get over stimulated very easily. So, you know, noise and late and all that just kind of does it to me. Starr  And but when it's like dark and gray, like for like, I don't know, this may just be my, my perception, but like the water vapor like mutes the sound a little bit or something. It's not quite everything. Like all the edges are more round and pleasant, nothing is quite as sharp and stab. E And so yeah, and Seattle Seattle is like the pacific northwest in general. It's just like, it draws in like all the computer nerds, all the, all the people who just like it here and like that kind of environment. So it's like, oh do we all just, you know, we all have like sensory issues. I don't know. Josh  That's why all the tech companies are in Seattle. Yeah, probably. I think I need to get an office still because I think like, I think, I think Ben's right, like I I also would be more productive in the winter, but like working from home in the winter with with uh like Kindergartners is a a different experience than working at home in the dark by yourself. It's a bit of a challenge. So yeah, Starr  when you turn on the lights while you're working, you don't just leave them off. Josh  Yeah, sometimes I leave them off. Oh yeah, Starr  that's because you're a real hacker, I've been doing more marketing stuff lately. So I turn the lights on. I use light mode. Josh  I mean you probably forgot how to touch type, you know, and use them with you shut up, Starr  shut up. Shut up, you shut up. I get to say that. Not you. Josh  So you have to have the lights on. I'm sorry. Starr  Yeah, I don't have one of those keyboard with a blank key caps. Josh  Like truth be told. I've been um doing a lot less programming than I used to as well. And it's, it started to bother me a little bit lately. So I've been trying to find ways to get back into it because I'm like, if I'm gonna like forget how to build a rails app if I don't, if I don't like, you know, do some do some work. Ben  We do have like  items in our backlog for Honey badgers. It's true. She can find something to do. Yeah. Josh  I don't know, it's just weird like having like a legacy rails out for so long um Like even when you are working, like even when you do work in it, it's still like, I don't know, like your, it's, you know, I'm like not utilizing a lot of the knowledge that I built up like, like we we all built up working on client projects, like where you're constantly solving new problems and like building things out. Like a lot of those decisions are already have long been made in a honey badger app. So it's like, yeah, it's, it's weird. It's a little bit different. Ben  That's been nice about having the side project because like starting a new rails app and making new decisions and trying the new things and new toys like hotwire and you know, stimulus reflex, all kind of stuff. Like it's, it's been, it's been fun. But hey, you know, maybe uh you know, talking about client work like, hey, take on some client work, right? It could uh do something completely different and take on Josh  an option for sure. Yeah, I thought that could be fun. Ben

Show notes:Links:Hook RelaySSL Server TestSecond brand marketing tips Twitter thread XhtmlchopHook Relay Twitter announcementHook Relay blog announcementDerrick Reimer & Corey Haines Product Hunt launch Startup Director List Indie Hackers launch repeatedly Not very accurate auto-generated transcript:Ben - you know, last week I recorded a quick little message talking about why we weren't recording our podcast. That was in the middle of the let's encrypt ssl certificate fiasco that swept across the internet and you know, at the time it really didn't feel like a huge problem. Uh like from our perspective there wasn't much of an impact, but there was some impact, but then later on that day and the next day I was reading some articles and like apparently it was a pretty big deal for a lot of people. So uh yeah, wasn't wasn't just us, it's one Josh - of those things like I could just kept seeing it more and more like just pop up in random places though to like, not, not necessarily in our world, but it was just like affected all kinds of different things. Ben - Yeah, yeah, so shout out to ssL labs for their ssl testing tool to put a link to that in the show notes. Whenever you have a question about your ssl you should check that first because it does tell you when, when things are bad. Josh - Yeah, I hadn't used that tool before and it was very very helpful on customer support. Especially like sending to people and we needed to like prove that we were, we were not at fault like you know, it gave us like a smoking gun that we could. Yeah. Yeah. Really great. Starr - That's always a weird thing to do in customer services and it's like um it's like no, actually like I found the line in the library you mentioned. That's actually the problem. It does everything to do with this. Yeah. Yeah. And then um and then facebook goes down so I'm thinking I'm thinking we are like, like spooky Tober is starting up like things are starting to get witchy. Josh - I kind of like I I was like checked out the day facebook went down so I like missed most of like the fun on whatever online and I guess on what the other social networks that didn't go down, twitter mostly. But yeah, that's kind of wild. The story that I at least what I picked up. Yeah, I'm not on facebook. So Starr - my favorite part is how they house since everything was tied together, they couldn't get access to the building. They have the servers to do the like you know, manual physical reset then you had to do Josh - because of that security. Starr - Yeah. Like that's like I don't know that. It seems like it's out of some sort of movie or something. Yeah. It's just like a comedy. Josh - They like accidentally deleted their private keys to the building or something. Starr - Yeah. Or maybe like in oceans  type movie where um like they like the crew does that like the cruise like well if we mess with their DNS records and they'll be locked out of the hotel for six hours, let's give us time to like airlift the loot out. Josh - Yeah. Or what about like just like mission impossible. But with nerds. Uh huh. You know like trying to break into the building. Starr - I mean that's what we are here at found requests aren't right. Mission impossible with. Starr - Okay. Um So in addition to all that um just terrible stuff happening, there was um some good stuff happened. We had our, you know we have the hook relay, we did a little launch to our user base or honey badger user base. Um Do you wanna talk about that a little bit? Ben - Yeah that was that was the day before the ssl problem. So Josh - that was it. Yeah that's maybe that's why I was like the details. I was like trying to like remember what I did last week or whatever and I was like I could and then I remembered I'm like how did I forget about the hook really launch. But yeah, maybe that's I spent the next day, like on support. Ben - Yeah, yeah. Unfortunately, who really was impacted by the ssl thing. And so like, the day after our launch day, we had to deal with the on fire kind of situation. But you know, props to kevin very quickly finding that issue and fixing it. And uh, it's nice to have, you know, the service, uh, deployment that we have, pushing it out was quick. That was that was nice. But yeah, we, we were able Josh - to help some people on twitter because we, uh, we did some crowd sourced troubleshooting and yeah, we're able to share our fix with a few friends. So that was heroes. Hopefully we Starr - were, hopefully we think people like you for everyone. Ben - Yeah, but I think think the launch went well. We had an email out to our, to leveling up mailing list and got a pretty good response right on that. We had put a banner up and on the, on the website and put a banner up on the app. And those had some pretty good click throughs as well. I'm just looking at the stats from Fathom this morning and yeah, it's a good good share of traffic from those sources. So it's nice to see that people care enough to click through and zero working on that was pretty cool. Josh - Yeah, because I think, I think like the, uh, it was, I felt pretty encouraged by just the, you know, the level of engagement that we got from, from everything, like it seems like, I mean the worst that could happen is like you put out the, you know, you put out everything that's just crickets, like, you know, and so yeah, I mean people signed up, we got some sign ups and we started, I mean like we've our support and feature request throughput has increased for sure on like from almost zero to something. So, you know, we got, we got some feature requests coming in, that's that's all good. Starr - Alright. I suppose we should mention what hook really is and why people should be interested in it. Um since, yeah, that's some people might want to know, Ben - are you gonna tell the star what it is? Oh, I, I mean, I'm trying to find out Starr - your, well, uh, I'm on the edge of my Ben - seat over here. Starr - There you go. I don't know. Hook relay is an enterprise level Blockchain analysis tool. It's not love it, look really uh, lets you have um, web hooks that are, you know, as high quality of stripes. Web looks like very high quality, very fully featured and just like a couple of minutes without much code or work. And um yeah, and honey badger. We have a lot of, you know, web hooks that go out and stuf...

Show notes:Links:Umm...here's a picture of a Honeybadger sleeping on our 404 page. He's definitely sleeping.Transcription:*Note, transcription is paraphrased with 1.3% accuracyBen "Expired certificates, yada yada yada, internet broke...no episode. Bada-boom-bada-bing, have a good weekend."